CloudStatus

NewRelic Status Alerts

Newrelic
Synthetics check delays

Dec 14, 10:37 PSTResolved - As of 18:30 UTC Synthetics checks are processing normally. Between 15:30 - 18:30 UTC , Synthetics customers may have experienced a delay in Synthetics monitor results from the Montreal, Québec, CA location. Results from Synthetics checks that were delayed will display in charts at the time they were processed.Dec 14, 10:23 PSTInvestigating - Beginning at 15:30 UTC Synthetics customers may experience a delay in checks run from the Montreal, Québec, CA location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics check delays

Dec 14, 10:23 PSTInvestigating - Beginning at 15:30 UTC Synthetics customers may experience a delay in checks run from the Montreal, Québec, CA location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Delays in Legacy Alerts

Dec 13, 11:24 PSTResolved - As of 18:18 UTC Legacy Alerts is processing normally. Between 18:02 - 18:18 UTC , some Legacy Alerts customers may have experienced missed alerts or a delay in alert notifications. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics check delays

Dec 7, 14:16 PSTResolved - As of 22:03 UTC Synthetics checks are processing normally. Between 19:20 - 22:03 UTC , Synthetics customers may have experienced a delay in Synthetics monitor results from some locations. During this time period, some Synthetics customers may have also experienced an increase in errors from checks from the São Paulo location. Results from Synthetics checks that were delayed will display in charts at the time they were processed.Dec 7, 12:59 PSTInvestigating - Beginning at 19:20 UTC Synthetics customers may experience a delay in checks run from some locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics check delays

Dec 7, 12:59 PSTInvestigating - Beginning at 19:20 UTC Synthetics customers may experience a delay in checks run from some locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Dec 5, 15:01 PSTResolved - As of 22:39 UTC Alerts are fully operational. Between 21:38 - 22:39 UTC , Infrastructure and NRQL alerts may have been delayed or not sent. Some conditions may have been evaluated on incomplete data. We encourage users to check the status of their applications and infrastructure.Dec 5, 14:14 PSTInvestigating - INVESTIGATING: Beginning at 21:38 UTC , Infrastructure and NRQL alerts may be delayed or may not be sent. Some conditions may be evaluated on incomplete data. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Dec 5, 14:14 PSTInvestigating - INVESTIGATING: Beginning at 21:38 UTC , Infrastructure and NRQL alerts may be delayed or may not be sent. Some conditions may be evaluated on incomplete data. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Dec 4, 17:17 PSTResolved - As of 01:01 UTC , Infrastructure is fully operational. Between 12:49 - 01:01 UTC , Infrastructure alerts were sent late or not sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Nov 30, 18:23 PSTResolved - As of 01:59 UTC , Infrastructure is fully operational. Between 01:35 - 01:59 UTC , Infrastructure alerts were sent late or not sent. We encourage users to check the status of their applications and infrastructure.Nov 30, 18:05 PSTInvestigating - Beginning at 01:35 UTC , Infrastructure alerts may be late in being sent or may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Nov 30, 18:05 PSTInvestigating - Beginning at 01:35 UTC , Infrastructure alerts may be late in being sent or may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Nov 30, 18:05 PSTInvestigating - INVESTIGATING: Beginning at 01:35 UTC , Infrastructure alerts may be late in being sent or may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics check delays

Nov 29, 18:42 PSTResolved - As of 02:29 UTC Synthetics checks are processing normally. Between 00:05 - 02:29 UTC November 30th, Synthetics monitor results from the Atlanta, Dallas, and Newark locations were delayed for all customers. Results from Synthetics checks that were delayed will display in charts at the time they were processed.Nov 29, 17:08 PSTInvestigating - Beginning at 00:05 UTC November 30th, Synthetics customers may experience a delay in checks run from the Atlanta, Dallas, and Newark locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics check delays

Nov 29, 17:08 PSTInvestigating - Beginning at 00:05 UTC November 30th, Synthetics customers may experience a delay in checks run from the Atlanta, Dallas, and Newark locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics check delays

Nov 29, 17:08 PSTInvestigating - Beginning at 00:05 UTC November 30th, Synthetics customers may experience a delay in checks run from the London, Atlanta, Dallas, and Newark locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Browser - JS Error Charts

Nov 29, 06:54 PSTResolved - As of 14:26 UTC , Browser is fully operational.Nov 29, 06:32 PSTInvestigating - Beginning at 11:30 UTC - Customers may experience issues viewing Browser JS Error charts. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Alerts

Nov 29, 06:48 PSTResolved - As of 14:35 UTC , Infrastructure is fully operational. Between 13:30 - 14:35 UTC , Infrastructure alerts were not sent. We encourage users to check the status of their applications and infrastructure.Nov 29, 06:28 PSTInvestigating - Beginning at 13:30 UTC , Infrastructure alerts are not being sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Browser - JS Error Charts

Nov 29, 06:32 PSTInvestigating - Beginning at 11:30 UTC - Customers may experience issues viewing Browser JS Error charts. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Alerts

Nov 29, 06:28 PSTInvestigating - Beginning at 13:30 UTC , Infrastructure alerts are not being sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Nov 28, 15:26 PSTResolved - As of 21:05 UTC , Infrastructure is fully operational. Between 20:15 UTC and 21:05 UTC on November 28th, 2017, some Infrastructure customers may see irregularities in chart data that will smooth out over time. Some Infrastructure alert notifications may not have been sent or were delayed during this time. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Alerts Notification Irregularities

Nov 22, 17:14 PSTResolved - Between 22:30 UTC on November 22nd, 2017 and 00:55 UTC on November 23rd, 2017, some customers may have received delayed Alert notifications. Notifications are now processing normally and all delayed notifications have been delivered.

Newrelic
New Relic UI Irregularities

Nov 21, 13:44 PSTResolved - As of 21:42 UTC , the New Relic UI is fully operational. Between 20:08 UTC and 21:42 UTC on November 21st, some customers may have encountered errors or slow page loads while accessing the New Relic UI.Nov 21, 13:31 PSTInvestigating - Beginning 20:08 UTC , some customers may encounter errors or slow page loads while accessing the New Relic UI.

Newrelic
New Relic UI Irregularities

Nov 21, 13:31 PSTInvestigating - Beginning 20:08 UTC , some customers may encounter errors or slow page loads while accessing the New Relic UI.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 20, 13:20 PSTResolved - As of 21:13 UTC , Infrastructure is fully operational. Between 19:22-21:13 UTC November 20th, some Infrastructure customers may see irregularities in chart data that will smooth out over time. Some Infrastructure alert notifications may not have been sent or were delayed during this time. We encourage customers to check the status of their applications and infrastructure.Nov 20, 12:14 PSTInvestigating - Beginning 19:22 UTC , some Infrastructure customers may see temporary irregularities in charts. Customers may have received Infrastructure alerts that were based on incomplete data. Some Infrastructure alert notifications may not have been sent. We encourage Infrastructure users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 20, 12:14 PSTInvestigating - Beginning 19:22 UTC , some Infrastructure customers may see temporary irregularities in charts. Customers may have received Infrastructure alerts that were based on incomplete data. Some Infrastructure alert notifications may not have been sent. We encourage Infrastructure users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 20, 12:14 PSTInvestigating - Beginning 19:22 UTC , some Infrastructure customers may see temporary irregularities in charts. Customers may have received Infrastructure alerts that were based on incomplete data. Some Infrastructure alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
RESCHEDULED: Scheduled Maintenance Sunday, November 19th from 6:00 AM UTC to 2:00 PM UTC

Nov 19, 06:00 PSTCompleted - The scheduled maintenance has been completed.Nov 18, 22:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 2, 16:32 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, November 19th from 6:00 AM UTC to 2:00 PM UTC (or 10:00 PM PST Saturday, November 18th, 2017 to 06:00 AM PST Sunday, November 19th, 2017). This maintenance had initially been scheduled to occur Sunday, November 5th from 5:00 AM UTC to 1:00 PM UTC (or 10:00 PM PDT Saturday, November 4th, 2017 to 06:00 AM PDT Sunday, November 5th, 2017). You can expect a short service interruption at some point during this timeframe. Please note, during the service interruption, Alert notifications, and Server Not Responding notifications will not be generated. All further updates will be posted here on our status page.

Newrelic
RESCHEDULED: Scheduled Maintenance Sunday, November 19th from 6:00 AM UTC to 2:00 PM UTC

Nov 18, 22:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 2, 16:32 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, November 19th from 6:00 AM UTC to 2:00 PM UTC (or 10:00 PM PST Saturday, November 18th, 2017 to 06:00 AM PST Sunday, November 19th, 2017). This maintenance had initially been scheduled to occur Sunday, November 5th from 5:00 AM UTC to 1:00 PM UTC (or 10:00 PM PDT Saturday, November 4th, 2017 to 06:00 AM PDT Sunday, November 5th, 2017). You can expect a short service interruption at some point during this timeframe. Please note, during the service interruption, Alert notifications, and Server Not Responding notifications will not be generated. All further updates will be posted here on our status page.

Newrelic
RESCHEDULED: Scheduled Maintenance Sunday, November 19th from 6:00 AM UTC to 2:00 PM UTC

Nov 2, 16:32 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, November 19th from 6:00 AM UTC to 2:00 PM UTC (or 10:00 PM PST Saturday, November 18th, 2017 to 06:00 AM PST Sunday, November 19th, 2017). This maintenance had initially been scheduled to occur Sunday, November 5th from 5:00 AM UTC to 1:00 PM UTC (or 10:00 PM PDT Saturday, November 4th, 2017 to 06:00 AM PDT Sunday, November 5th, 2017). You can expect a short service interruption at some point during this timeframe. Please note, during the service interruption, Alert notifications, and Server Not Responding notifications will not be generated. All further updates will be posted here on our status page.

Newrelic
Synthetics Notifications

Nov 15, 18:12 PSTResolved - Between 22:00 UTC November 14 and 00:25 UTC November 16 some Synthetics monitor alert notifications were not sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 15, 11:17 PSTResolved - As of 18:56 UTC , Infrastructure is fully operational. Between 17:17-18:56 UTC November 15th, customers may have received Infrastructure alert notifications that were based on incomplete data. During this time period, Infrastructure customers may see irregularities in data that will smooth out over time. Some Infrastructure alert notifications may not have been sent during this time. We encourage customers to check the status of their applications and infrastructure.Nov 15, 10:07 PSTInvestigating - Beginning 17:17 UTC , some Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alert notifications may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 15, 11:09 PSTResolved - As of 18:56 UTC , Infrastructure is fully operational. Between 17:17-18:56 UTC November 15th, customers may have received Infrastructure alert notifications that were based on incomplete data. During this time period, Infrastructure customers may see irregularities in data that will smooth out over time. Some Infrastructure alert notifications may not have been sent during this time. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 15, 10:07 PSTInvestigating - Beginning 17:17 UTC , some Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alert notifications may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Seoul

Nov 15, 08:05 PSTResolved - As of 16:02 UTC New Relic is fully operational. From 14:05 to 16:02 UTC Synthetics checks were unavailable for the Seoul monitoring location. Customers would have noticed monitor failures, alert notifications, or delays in scheduled checks for this location.Nov 15, 07:40 PSTInvestigating - Beginning at 14:05 UTC Synthetics checks using the Seoul monitoring location are unavailable. Customers will see monitor failures and triggered alerts for this location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Seoul

Nov 15, 07:40 PSTInvestigating - Beginning at 14:05 UTC Synthetics checks using the Seoul monitoring location are unavailable. Customers will see monitor failures and triggered alerts for this location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Mumbai

Nov 15, 03:42 PSTResolved - As of 11:35 UTC New Relic is fully operational. From 08:20 to 11:35 UTC Synthetics checks were unavailable for the Mumbai monitoring location. Customers would have noticed monitor failures, alert notifications, or delays in scheduled checks for this location.Nov 15, 03:09 PSTInvestigating - Beginning at 08:20 UTC Synthetics checks using the Mumbai monitoring location are unavailable. Customers will see monitor failures and triggered alerts for this location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Mumbai

Nov 15, 03:09 PSTInvestigating - Beginning at 08:20 UTC Synthetics checks using the Mumbai monitoring location are unavailable. Customers will see monitor failures and triggered alerts for this location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Mumbai

Nov 15, 03:09 PSTInvestigating - Beginning at 08:20 UTC Mumbai location Synthetics checks are unavailable. Customers may see monitor failures and triggered alerts for this location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Columbus

Nov 13, 16:16 PSTResolved - As of 00:11 UTC New Relic is fully operational. From 23:44 UTC to 00:11 UTC November 14th, Synthetics checks were unavailable at the Columbus location. Customers may have seen monitor failures, triggered alerts, or delays in scheduled checks for this location. We encourage customers to check the status of their applications and infrastructure.Nov 13, 16:09 PSTInvestigating - Beginning at 23:44 UTC all Synthetics checks are unavailable at the Columbus location. Customers may see monitor failures and triggered alerts for these locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Columbus

Nov 13, 16:09 PSTInvestigating - Beginning at 23:44 UTC all Synthetics checks are unavailable at the Columbus location. Customers may see monitor failures and triggered alerts for these locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Montreal

Nov 13, 12:56 PSTResolved - As of 20:50 UTC New Relic is fully operational. From 18:30 to 20:50 UTC Synthetics checks were unavailable at the Montreal location. Customers may have seen monitor failures and triggered alerts for these two locations or delays in scheduled checks.Nov 13, 12:46 PSTInvestigating - Beginning at 18:30 UTC all Synthetics checks are unavailable at the Montreal location. Customers may see monitor failures and triggered alerts for these locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Montreal

Nov 13, 12:56 PSTResolved - As of 20:50 UTC New Relic is fully operational. From 18:30 to 20:50 UTC Synthetics checks were unavailable at the Montreal location. Customers may have seen monitor failures and triggered alerts for this location or delays in scheduled checks.Nov 13, 12:46 PSTInvestigating - Beginning at 18:30 UTC all Synthetics checks are unavailable at the Montreal location. Customers may see monitor failures and triggered alerts for this location. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Montreal

Nov 13, 12:46 PSTInvestigating - Beginning at 18:30 UTC all Synthetics checks are unavailable at the Montreal location. Customers may see monitor failures and triggered alerts for these locations. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Multiple Locations

Nov 13, 09:39 PSTResolved - As of 17:32 UTC New Relic is fully operational. From 9:09 to 17:32 UTC Synthetics checks were unavailable at Seoul and Mumbai locations. Customers may have seen monitor failures, triggered alerts, or delays in scheduled checks for these two locations.Nov 13, 08:52 PSTInvestigating - Beginning at 9:09 UTC All Synthetics monitors are unavailable at Seoul and Mumbai locations. Customers may see monitor failures and triggered alerts for these locations. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Multiple Locations

Nov 13, 08:52 PSTInvestigating - Beginning at 9:09 UTC All Synthetics monitors are unavailable at Seoul and Mumbai locations. Customers may see monitor failures and triggered alerts for these locations. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Degraded for Multiple Locations

Nov 13, 08:52 PSTInvestigating - Beginning at 9:09 UTC Synthetics Pings, Simple Browser and Scripted Browser checks are unavailable at Seoul and Mumbai locations. Customers may see monitor failures and triggered alerts for these locations. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure UI Temporarily Unavailable

Nov 9, 13:14 PSTResolved - Between 19:46 UTC and 20:57 UTC November 9th, customers may have experienced issues loading the Infrastructure UI. There was no impact to data collection or alert notifications.

Newrelic
Alerts Notification Delays for Infrastructure & NRQL

Nov 8, 16:53 PSTResolved - Between 11:36 UTC to 12:34 UTC on November 8, some Alert notifications were not sent or may have been delayed regarding Infrastructure Alerts and NRQL Alerts. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 8, 11:05 PSTResolved - Between 18:06 UTC and 18:30 UTC November 8th, customers may have received Infrastructure alerts that were based on incomplete data. During this time period, Infrastructure customers may see irregularities in data that will smooth out over time. Some Infrastructure alerts may not have been sent. We encourage customers to check the status of their applications and infrastructure.Nov 8, 10:40 PSTInvestigating - Beginning 18:06 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alerts Notification Irregularities

Nov 8, 10:40 PSTInvestigating - Beginning 18:06 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Alerts Notification Irregularities

Nov 6, 11:34 PSTResolved - Between 18:46 UTC and 19:26 UTC on November 6, some Alert notifications were not sent or may have been delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
Scheduled Maintenance Sunday, November 5th from 5:00 AM UTC to 1:00 PM UTC

Oct 19, 16:17 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, November 5th from 5:00 AM UTC to 1:00 PM UTC (or 10:00 PM PDT Saturday, November 4th, 2017 to 06:00 AM PDT Sunday, November 5th, 2017). You can expect a short service interruption at some point during this timeframe. Please note, during the service interruption, Alert notifications, and Server Not Responding notifications will not be generated. All further updates will be posted here on our status page.

Newrelic
New Relic Temporarily Unavailable

Oct 17, 11:08 PDT Resolved - As of 17:50 UTC , services are operational and are able to access their charts. Between 17:40 and 17:50 UTC , services were temporarily unavailable and customers may have experienced difficulty accessing the New Relic UI. Affected customers may not have received alerts or they may have been delayed. We encourage customers to check the status of their applications and infrastructure.

Newrelic
New Relic Temporarily Unavailable

Oct 17, 11:08 PDT Resolved - As of 17:50 UTC , services are operational and customers are able to access their charts. Between 17:40 and 17:50 UTC , services were temporarily unavailable and customers may have experienced difficulty accessing the New Relic UI. Affected customers may not have received alerts or they may have been delayed. We encourage customers to check the status of their applications and infrastructure.

Newrelic
APM, Mobile and Insights Chart Irregularities

Oct 16, 20:41 PDT Resolved - Between 23:29 and 03:30 UTC , October 16 - 17, some customers may have experienced a delay in their charts for APM and Mobile. Insights queries may have also have shown irregularities during this time. Affected customers may have not received APM, Mobile, NRQL and Baseline alerts or these alerts may have been delayed. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Oct 16, 18:58 PDT Resolved - As of Tuesday, 01:53 UTC Infrastructure is functioning normally. Between Monday, 23:52 UTC and Tuesday, 01:53 UTC , Infrastructure customers may have seen temporary irregularities in charts. Affected customers may not have received Infrastructure alerts or they may have been delayed. We encourage customers to check the status of their applications and infrastructure.Oct 16, 17:28 PDT Identified - Beginning Monday, 23:52 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alert notifications may not be sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Oct 16, 17:28 PDT Identified - Beginning Monday, 23:52 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alert notifications may not be sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
APM Connection Errors

Oct 16, 13:16 PDT Resolved - As of 19:35 UTC APM agents are able to connect to New Relic. Between 16:17-19:35 UTC some customer’s agents were unable to connect. For those impacted customers, charts will show gaps in data until the time that the agents reconnect and data collection resumes. We are encouraging customers to verify that all of their agents are reporting correctly. Some agents may require a manual restart to resume sending data.Oct 16, 12:46 PDT Identified - The issue has been identified and a fix is being implemented.Oct 16, 12:11 PDT Investigating - Some customers may be experiencing agent disconnects for some of their agents beginning approximately 16:20 UTC . Agent log files may contain connection errors.

Newrelic
APM Connection Errors

Oct 16, 12:46 PDT Identified - The issue has been identified and a fix is being implemented.Oct 16, 12:11 PDT Investigating - Some customers may be experiencing agent disconnects for some of their agents beginning approximately 16:20 UTC . Agent log files may contain connection errors.

Newrelic
APM Connection Errors

Oct 16, 12:11 PDT Investigating - Some customers may be experiencing agent disconnects for some of their agents beginning approximately 16:20 UTC . Agent log files may contain connection errors.

Newrelic
New Relic Unavailable

Oct 5, 14:18 PDT Resolved - As of 21:15 UTC all products and services are operational. Some customers may notice chart irregularities or gaps in their data collected between 20:15 UTC and 21:00 UTC . Some Alerts incidents were not created and notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Oct 5, 13:54 PDT Monitoring - All products and services are coming back online and are available for most users. Some Alerts incidents were not created and notifications may not have been sent. We encourage users to check the status of their applications and infrastructure. Please continue to monitor this page for updates.Oct 5, 13:33 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
New Relic Unavailable

Oct 5, 13:54 PDT Monitoring - All products and services are coming back online and are available for most users. Some Alerts incidents were not created and notifications may not have been sent. We encourage users to check the status of their applications and infrastructure. Please continue to monitor this page for updates.Oct 5, 13:33 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
New Relic Unavailable

Oct 5, 13:33 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
Chart Irregularities - Multiple Products

Oct 5, 10:36 PDT Resolved - As of 15:00 UTC APM, Browser, Mobile, Servers, and Plugins are operational. Some customers may notice chart irregularities for data collected between 05:30 UTC and 13:00 UTC in APM, Browser, Mobile, Servers, and Plugins which will smooth out over time. Alerts were not impacted.Oct 5, 07:26 PDT Investigating - Some customers may notice chart irregularities for data collected between 05:30 UTC and 13:00 UTC in APM, Browser, Mobile, Servers, and Plugins. Alerts unaffected.

Newrelic
Chart Irregularities - Multiple Products

Oct 5, 10:36 PDT Resolved - As of 15:00 UTC APM, Browser, Mobile, Servers, and Plugins are operational. Some customers may notice chart irregularities for data collected between 05:30 UTC and 13:00 UTC in APM, Browser, Mobile, Servers, and Plugins which will smooth out over time. Alerts were not impacted. UPDATE: It has come to our attention that the actual impact duration was between 04:35 UTC to 18:00 UTC . We apologize for any inconvenience that this has caused you or your operations teams.Oct 5, 07:26 PDT Investigating - Some customers may notice chart irregularities for data collected between 05:30 UTC and 13:00 UTC in APM, Browser, Mobile, Servers, and Plugins. Alerts unaffected.

Newrelic
Chart Irregularities - Multiple Products

Oct 5, 07:26 PDT Investigating - Some customers may notice chart irregularities for data collected between 05:30 UTC and 13:00 UTC in APM, Browser, Mobile, Servers, and Plugins. Alerts unaffected.

Newrelic
Infrastructure & Alert Notification Irregularities

Oct 2, 14:48 PDT Resolved - As of 21:03 UTC , Infrastructure and Alerts are now processing normally. Between 19:44 UTC and 21:03 UTC , some Alerts incidents for Infrastructure were not created and notifications were not sent. Customers may have also experienced a delay when adding new applications to Infrastructure. We encourage users to check the status of their applications and infrastructureOct 2, 13:03 PDT Investigating - Beginning 19:44 UTC on October 2, Infrastructure customers may see temporary irregularities in charts. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Oct 2, 14:48 PDT Resolved - As of 21:03 UTC , Infrastructure and Alerts are now processing normally. Between 19:44 UTC and 21:23 UTC , some Alerts incidents for Infrastructure were not created and notifications were not sent. Customers may have also experienced a delay when adding new applications to Infrastructure. We encourage users to check the status of their applications and infrastructureOct 2, 13:03 PDT Investigating - Beginning 19:44 UTC on October 2, Infrastructure customers may see temporary irregularities in charts. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Oct 2, 13:03 PDT Investigating - Beginning 19:44 UTC on October 2, Infrastructure customers may see temporary irregularities in charts. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Sep 27, 17:02 PDT Resolved - As of 23:45 UTC , Infrastructure and Alerts are fully operational. Between 23:07 UTC and 23:45 UTC , some Alerts incidents for Infrastructure were not created and notifications were not sent. We encourage users to check the status of their applications and infrastructureSep 27, 16:45 PDT Investigating - Beginning 11:07pm UTC on September 27th, Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure & Alert Notification Irregularities

Sep 27, 16:45 PDT Investigating - Beginning 11:07pm UTC on September 27th, Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Alert Notifications Irregularities

Sep 26, 16:48 PDT Resolved - As of 23:20 UTC , New Relic Alerts is fully operational.Sep 26, 14:59 PDT Investigating - Incidents for Alert conditions created or updated after 19:50 UTC have not been created, and associated notifications have not been sent.

Newrelic
Alert Conditions

Sep 26, 14:59 PDT Investigating - Incidents for Alert conditions created or updated after 19:50 UTC have not been created, and associated notifications have not been sent.

Newrelic
Infrastructure Alerts Notification Irregularities

Sep 19, 19:12 PDT Resolved - As of 02:05 UTC , Infrastructure and Alerts are fully operational. Between 00:00 UTC and 02:05 UTC , some Alerts incidents for Infrastructure were not created and notifications were not sent. We encourage users to check the status of their applications and infrastructure.Sep 19, 18:57 PDT Identified - Beginning 00:00 UTC on September 20th, some Alerts incidents on the New Relic Infrastructure product may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Alerts Notification Irregularities

Sep 19, 18:57 PDT Identified - Beginning 00:00 UTC on September 20th, some Alerts incidents on the New Relic Infrastructure product may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Alerts Notification Irregularities

Sep 19, 12:31 PDT Resolved - As of 19:30 UTC , Infrastructure and Alerts are fully operational. Between 18:20 UTC and 19:30 UTC , some Alerts incidents for Infrastructure were not created and notifications were not sent. We encourage users to check the status of their applications and infrastructure.Sep 19, 11:48 PDT Investigating - Beginning 18:20 UTC on September 19th, some Alerts incidents on New Relic Infrastructure product may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Alerts Notification Irregularities

Sep 19, 11:48 PDT Investigating - Beginning 18:20 UTC on September 19th, some Alerts incidents on New Relic Infrastructure product may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Issues - Atlanta Location

Sep 16, 02:38 PDT Resolved - As of 10:35 UTC Synthetics is operating normallySep 16, 00:39 PDT Investigating - Since 03:30 UTC on September 16th, Synthetics customers may experience a delay in check results and associated alert notifications when running scripted browser or API checks from the Atlanta location. We encourage all customers running scripted browser or API checks from the Atlanta location to check their applications and infrastructure. All other locations are unaffected.

Newrelic
Synthetics Issues - Atlanta Location

Sep 16, 00:39 PDT Investigating - Since 03:30 UTC on September 16th, Synthetics customers may experience a delay in check results and associated alert notifications when running scripted browser or API checks from the Atlanta location. We encourage all customers running scripted browser or API checks from the Atlanta location to check their applications and infrastructure. All other locations are unaffected.

Newrelic
Mobile crash reporting irregularities

Sep 14, 13:03 PDT Resolved - From 18:50 UTC to 19:43 UTC , Mobile crash reporting threads and dSYMs were intermittently not collected for some customers.

Newrelic
Chart Irregularities

Sep 8, 11:54 PDT Resolved - As of 18:23 UTC on September 8th, charts are functioning correctly. Between 18:16-18:23 UTC on September 8th, some customers may see small gaps in their charts in time windows 60 minutes or less. Additionally, customers may see increased 503 errors in their logs during this time period.

Newrelic
Chart Irregularities

Sep 7, 21:52 PDT Resolved - As of 02:30 UTC on September 8th, charts are functioning correctly. Between 21:00 UTC on September 7th and 02:30 UTC on September 8th, some customers may see persistent gaps in their charts at a 3 day and larger view.Sep 7, 20:32 PDT Investigating - Beginning at 22:00 UTC on September 7th, some customers may see chart irregularities when viewing 3 day and larger time windows in Mobile, Browser, and APM charts.

Newrelic
Chart Irregularities

Sep 7, 20:32 PDT Investigating - Beginning at 22:00 UTC on September 7th, some customers may see chart irregularities when viewing 3 day and larger time windows in Mobile, Browser, and APM charts.

Newrelic
Synthetics - San Francisco location

Sep 7, 05:11 PDT Resolved - Between at 07:00 UTC and 12:00 UTC , customers executing scripted monitor checks from San Francisco location may have noticed a delay between check runs during this period. We encourage customers to check the status of their applications and infrastructure. Synthetics is now fully operational.

Newrelic
Alerts and Chart Irregularities

Aug 31, 20:47 PDT Resolved - As of 03:10 UTC on September 1st, alerts and charts are functioning correctly. Between 00:15 and 03:10 UTC on September 1st, some customers may have received “server not reporting” alerts even though their servers were up and reporting successfully. These customers will continue to see red backgrounds over the affected time period in server monitoring charts. Customers who received “server not reporting” alerts are advised to confirm that their servers are functioning properly. Some customer may also see gaps in their charts. These chart irregularities will smooth out over time.Aug 31, 19:20 PDT Investigating - Beginning at 12:15 UTC on September 1st, some customers may have received incorrect alerts or are seeing chart irregularities. We are continuing to investigate.

Newrelic
Alerts and Chart Irregularities

Aug 31, 19:20 PDT Investigating - Beginning at 12:15 UTC on September 1st, some customers may have received incorrect alerts or are seeing chart irregularities. We are continuing to investigate.

Newrelic
Alerts Notification Irregularities

Aug 31, 19:20 PDT Investigating - Beginning at 12:15 UTC on September 1st, some customers may have received incorrect alerts or are seeing chart irregularities. We are continuing to investigate.

Newrelic
Infrastructure Irregularities

Aug 30, 18:05 PDT Resolved - As of 01:00 UTC on August 31st Infrastructure and Alerts are now fully operational.Aug 30, 15:57 PDT Monitoring - As of 22:25 UTC on August 30th Infrastructure Alerts are fully operational. Infrastructure customers may still see irregularities in charts as data continues to backfill.Aug 30, 15:27 PDT Investigating - Beginning 21:45 UTC on August 30th, some Infrastructure Alerts incidents may not have been created and notifications not sent. Infrastructure customers may see temporary irregularities in charts. We encourage users to check the status of their infrastructure.

Newrelic
Infrastructure Irregularities

Aug 30, 15:57 PDT Monitoring - As of 22:25 UTC on August 30th Infrastructure Alerts are fully operational. Infrastructure customers may still see irregularities in charts as data continues to backfill.Aug 30, 15:27 PDT Investigating - Beginning 21:45 UTC on August 30th, some Infrastructure Alerts incidents may not have been created and notifications not sent. Infrastructure customers may see temporary irregularities in charts. We encourage users to check the status of their infrastructure.

Newrelic
Infrastructure Irregularities

Aug 30, 15:27 PDT Investigating - Beginning 21:45 UTC on August 30th, some Infrastructure Alerts incidents may not have been created and notifications not sent. Infrastructure customers may see temporary irregularities in charts. We encourage users to check the status of their infrastructure.

Newrelic
Data Collection Irregularities on Custom Insights Events Sent via the API

Aug 23, 14:00 PDT Resolved - New Relic is fully operational. Between between 20:08 and 20:28 UTC there was an interruption in data collection for Custom Insights Events sent via the API. This may result in gaps or other chart irregularities, which will normalize over time.

Newrelic
Synthetics Issues

Aug 22, 01:43 PDT Resolved - As of 10:15 UTC , Synthetics is fully operational.Aug 22, 01:25 PDT Investigating - Since 08:00 UTC , some Synthetics customers may notice false Synthetics failures and Alert Notifications. We encourage customers to check the status of their applications and infrastructure

Newrelic
Synthetics Issues

Aug 22, 01:25 PDT Investigating - Since 08:00 UTC , some Synthetics customers may notice false Synthetics failures and Alert Notifications. We encourage customers to check the status of their applications and infrastructure

Newrelic
Data Collection Irregularities

Aug 16, 19:01 PDT Resolved - Between 00:34 and 01:47 UTC , some customers may have experienced an interruption in data collection which resulted in chart irregularities. Chart data is expected to backfill, any chart irregularities will normalize over time. Alert notifications may have been delayed or may not have been sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
APM Chart Irrgeularities

Aug 14, 15:10 PDT Resolved - New Relic is fully operational. Between 20:40 and 22:10 UTC , some customers may have experienced an interruption in data collection which resulted in chart irregularities. Chart data is expected to backfill, any chart irregularities will normalize over time. Alert notifications may have been delayed or may not have been sent. We encourage users to check the status of their applications and infrastructure.Aug 14, 14:17 PDT Investigating - We are currently investigating APM chart irregularities and data collection issues. Alerts notifications may not be sent or may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
APM Chart Irrgeularities

Aug 14, 14:17 PDT Investigating - We are currently investigating APM chart irregularities and data collection issues. Alerts notifications may not be sent or may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
Scheduled Maintenance: August 6th 5:00 AM to 9:00 AM (UTC)

Aug 6, 02:00 PDT Completed - The scheduled maintenance has been completed.Aug 5, 22:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 19, 15:19 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, August 6th from 5:00 AM UTC to 9:00 AM UTC (or Saturday, August 5th from 22:00 PT to Sunday, Aug 6th 02:00 PT). You can expect a short service interruption at some point during this timeframe. Please note, Alert notifications and Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance: August 6th 5:00 AM to 9:00 AM (UTC)

Aug 5, 22:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 19, 15:19 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, August 6th from 5:00 AM UTC to 9:00 AM UTC (or Saturday, August 5th from 22:00 PT to Sunday, Aug 6th 02:00 PT). You can expect a short service interruption at some point during this timeframe. Please note, Alert notifications and Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance: August 6th 5:00 AM to 9:00 AM (UTC)

Jul 19, 15:19 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, August 6th from 5:00 AM UTC to 9:00 AM UTC (or Saturday, August 5th from 22:00 PT to Sunday, Aug 6th 02:00 PT). You can expect a short service interruption at some point during this timeframe. Please note, Alert notifications and Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Upstream service provider issue

Aug 4, 01:50 PDT Resolved - New Relic services have been restored and now fully operational. Between 06:50 - 07:40 UTC on August 4th, Alerts - customers may have received “server not reporting” alerts even though their servers were up and reporting successfully. Affected customers will continue to see red backgrounds over the affected time period in server monitoring charts. Customers who received “server not reporting” alerts are advised to confirm that their servers are functioning properly. Insights - customers may see gaps in custom events. Insights API is operational and custom events are being processed. If there was an alertable NRQL condition based on a custom event during this timeframe, the alert notification may not have been sent. We encourage users to check the status of their applications and infrastructure. APM, Browser & Mobile - customers will continue to see chart irregularities during this timeframe. Data will not backfill, but chart irregularities will normalize over time. Mobile crash reports were not collected for some customers.Aug 4, 01:30 PDT Update - As of 08:30 UTC , we continue to monitor the recovery of our services. We encourage customers to check the status of this applications and infrastructure during this time.Aug 4, 00:37 PDT Monitoring - Beginning 6:50 UTC - due to an upstream service provider issue, customers may experience the following - Alerts incidents, including legacy alerting, may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. - Notice chart irregularities in APM, Browser and Insights - Some customers may also be unable to log into newrelic.com where they receive an error message.

Newrelic
Upstream service provider issue

Aug 4, 01:30 PDT Update - As of 08:30 UTC , we continue to monitor the recovery of our services. We encourage customers to check the status of this applications and infrastructure during this time.Aug 4, 00:37 PDT Monitoring - Beginning 6:50 UTC - due to an upstream service provider issue, customers may experience the following - Alerts incidents, including legacy alerting, may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. - Notice chart irregularities in APM, Browser and Insights - Some customers may also be unable to log into newrelic.com where they receive an error message.

Newrelic
Upstream service provider issue

Aug 4, 01:30 PDT Update - As of 08:00 UTC , we continue to monitor the recovery of our services. We encourage customers to check the status of this applications and infrastructure during this time.Aug 4, 00:37 PDT Monitoring - Beginning 6:50 UTC - due to an upstream service provider issue, customers may experience the following - Alerts incidents, including legacy alerting, may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. - Notice chart irregularities in APM, Browser and Insights - Some customers may also be unable to log into newrelic.com where they receive an error message.

Newrelic
Upstream service provider issue

Aug 4, 00:37 PDT Monitoring - Beginning 6:50 UTC - due to an upstream service provider issue, customers may experience the following - Alerts incidents, including legacy alerting, may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. - Notice chart irregularities in APM, Browser and Insights - Some customers may also be unable to log into newrelic.com where they receive an error message.

Newrelic
UI and API issues

Aug 1, 06:16 PDT Resolved - As of 12:39 UTC New Relic is fully operational. Between 12:25 and 12:39 UTC customers may have experienced issues accessing the UI or using the API. Please note that Insights NRQL Alerts may have been delayed during this timeframe.Aug 1, 05:49 PDT Investigating - Beginning at 12:25 UTC Customers are experiencing intermittent issues accessing the UI and using the API. Please continue to monitor this incident for updates.

Newrelic
UI and API issues

Aug 1, 05:49 PDT Investigating - Beginning at 12:25 UTC Customers are experiencing intermittent issues accessing the UI and using the API. Please continue to monitor this incident for updates.

Newrelic
Infrastructure Irregularities

Jul 22, 02:10 PDT Resolved - As of 8:58 UTC on July 22nd Infrastructure and Alerts are fully operationalJul 21, 23:59 PDT Identified - Beginning 04:58 UTC on July 22nd, some Infrastructure Alerts incidents may not have been created and notifications not sent. Infrastructure customers may see temporary irregularities in charts. We encourage users to check the status of their infrastructure.

Newrelic
Infrastructure Irregularities

Jul 21, 23:59 PDT Identified - Beginning 04:58 UTC on July 22nd, some Infrastructure Alerts incidents may not have been created and notifications not sent. Infrastructure customers may see temporary irregularities in charts. We encourage users to check the status of their infrastructure.

Newrelic
Azure Storefront Customers - Login Issues

Jul 19, 09:50 PDT Resolved - As of 16:45 UTC on July 19th, Customers using the Azure Storefront Partnership are successfully able to login to their New Relic Account.Jul 19, 01:59 PDT Investigating - Since 01:30 UTC on July 19th, Customers using the Azure Storefront Partnership may see errors when attempting to login to their New Relic Account.

Newrelic
Azure Storefront Customers - Login Issues

Jul 19, 01:59 PDT Investigating - Since 01:30 UTC on July 19th, Customers using the Azure Storefront Partnership may see errors when attempting to login to their New Relic Account.

Newrelic
Alerts Notification Irregularities

Jul 17, 11:11 PDT Resolved - Between 17:35 UTC and 18:04 UTC , some customers were unable to access the Alerts UI. Alerts incidents were not created and notifications not sent during this time. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Irregularities

Jul 7, 14:06 PDT Resolved - As of 20:59 UTC on July 7th, Synthetics checks are running as scheduled. Between 15:08 UTC and 20:59 UTC , some Synthetics customers experienced errors being falsely reported for their ping and simple monitors. These customers may have received a false alert with the error message “Process exited with an error”. We encourage users to check the status of their applications and infrastructure during this timeframe.

Newrelic
Intermittent UI and Page Load Errors

Jun 28, 07:29 PDT Resolved - As of 14:20 UTC , page and chart loading issues have been resolved.Jun 28, 06:23 PDT Investigating - As of 12:06 UTC , customers may encounter intermittent page load errors and some charts may fail to load.

Newrelic
Intermittent UI and Page Load Errors

Jun 28, 06:23 PDT Investigating - As of 12:06 UTC , customers may encounter intermittent page load errors and some charts may fail to load.

Newrelic
Intermittent UI and API Availability

Jun 27, 14:26 PDT Resolved - As of 21:23 UTC New Relic is operational. Between 20:05 and 21:23 UTC some customers may have seen temporary issues accessing the Browser, Mobile, Plugins and APM UI. Additionally, some customers may have experienced issues accessing the API.Jun 27, 13:49 PDT Investigating - As of 20:05 UTC some customers may see temporary issues accessing the Browser, Mobile, Plugins and APM UI. Additionally, some customers may be experiencing issues accessing the API.

Newrelic
Intermittent UI and API Availability

Jun 27, 13:49 PDT Investigating - As of 20:05 UTC some customers may see temporary issues accessing the Browser, Mobile, Plugins and APM UI. Additionally, some customers may be experiencing issues accessing the API.

Newrelic
New Relic Unavailable

Jun 27, 11:51 PDT Resolved - As of 18:18 UTC New Relic is fully operational. Between 18:00 UTC and 18:18 UTC some customers may see chart irregularities. Additionally, some Alert notifications may not have been sent. We recommend you check your infrastructure for any issues during this time.Jun 27, 11:41 PDT Monitoring - A fix has been implemented and we are monitoring the results.Jun 27, 11:35 PDT Update - New Relic systems are coming back online. Some services may currently be available, but others are still recovering. You should be able to log in as normal now.Jun 27, 11:18 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
New Relic Unavailable

Jun 27, 11:41 PDT Monitoring - A fix has been implemented and we are monitoring the results.Jun 27, 11:35 PDT Update - New Relic systems are coming back online. Some services may currently be available, but others are still recovering. You should be able to log in as normal now.Jun 27, 11:18 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
New Relic Unavailable

Jun 27, 11:35 PDT Update - New Relic systems are coming back online. Some services may currently be available, but others are still recovering. You should be able to log in as normal now.Jun 27, 11:18 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
New Relic Unavailable

Jun 27, 11:35 PDT Update - New Relic systems are coming back online. Some services may currently be available, but others are still recovering. You should be able to log in as normal now.Jun 27, 11:18 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
New Relic Unavailable

Jun 27, 11:18 PDT Investigating - New Relic is currently unavailable. Please continue to monitor this page for updates.

Newrelic
Infrastructure Alerts

Jun 20, 16:27 PDT Resolved - Between 21:46 UTC and 23:26 UTC on June 20th, Infrastructure customers may have received Infrastructure alerts that were based on incomplete data. In addition, Infrastructure alerts may not have been sent during this time. We encourage customers to check the status of their infrastructure.Jun 20, 15:13 PDT Investigating - Beginning at 21:46 UTC on June 20th, Infrastructure customers may have received Infrastructure alerts that were based on incomplete data. In addition, Infrastructure alerts may not have been sent since this time. We encourage customers to check the status of their infrastructure.

Newrelic
Infrastructure Alerts

Jun 20, 15:13 PDT Investigating - Beginning at 21:46 UTC on June 20th, Infrastructure customers may have received Infrastructure alerts that were based on incomplete data. In addition, Infrastructure alerts may not have been sent since this time. We encourage customers to check the status of their infrastructure.

Newrelic
Infrastructure Alerts

Jun 19, 16:57 PDT Resolved - As of 23:57 UTC on June 19th, Infrastructure charts and alerts are functioning properly.Jun 19, 16:31 PDT Investigating - Beginning at 22:09 UTC on June 19th, Infrastructure customers may have received Infrastructure alerts that were based on incomplete data. In addition, Infrastructure alerts may not have been sent since this time. We encourage customers to check the status of their infrastructure.

Newrelic
Infrastructure Alerts

Jun 19, 16:31 PDT Investigating - Beginning at 22:09 UTC on June 19th, Infrastructure customers may have received Infrastructure alerts that were based on incomplete data. In addition, Infrastructure alerts may not have been sent since this time. We encourage customers to check the status of their infrastructure.

Newrelic
Infrastructure Alerts

Jun 19, 07:15 PDT Resolved - Between 13:18 UTC and 14:12 UTC on June 19th, Infrastructure customers may have received Infrastructure alerts that were based on incomplete data. In addition, Infrastructure alerts may not have been sent during this time. We encourage customers to check the status of their infrastructure.

Newrelic
Insights Irregularities

Jun 8, 07:02 PDT Resolved - As of 13:50 UTC , Insights is operating normally.Jun 8, 05:29 PDT Investigating - Beginning 10:24 UTC some customers may notice irregularities in recent Insights data. NRQL alerting is unaffected.

Newrelic
Insights Irregularities

Jun 8, 05:29 PDT Investigating - Beginning 10:24 UTC some customers may notice irregularities in recent Insights data. NRQL alerting is unaffected.

Newrelic
Insights Irregularities

Jun 8, 03:50 PDT Resolved - As of 10:50 UTC Insights is operating normally.Jun 8, 03:34 PDT Investigating - Beginning at 09:50 UTC some customers may notice irregularities in recent Insights data. NRQL alerting is unaffected.

Newrelic
Insights Irregularities

Jun 8, 03:34 PDT Investigating - Beginning at 09:50 UTC some customers may notice irregularities in recent Insights data. NRQL alerting is unaffected.

Newrelic
APM, Browser, Mobile UI issues

Jun 5, 07:10 PDT Resolved - As of 14:00 UTC , APM, Browser, Mobile and Plugins UI charts are functioning normally. Impacted customers will see their charts normalize over time. Please note that REST API calls for metric data may have generated error responses between 13:00-14:00 UTC .Jun 5, 06:45 PDT Investigating - Beginning at approximately 13:00 UTC , some customers may notice irregularities in their APM, Browser, Mobile or Plugins chart data.

Newrelic
APM, Browser, Mobile UI issues

Jun 5, 06:45 PDT Investigating - Beginning at approximately 13:00 UTC , some customers may notice irregularities in their APM, Browser, Mobile or Plugins chart data.

Newrelic
APM, Browser, Mobile UI issues

Jun 5, 06:45 PDT Investigating - Beginning at approximately 14:00 UTC , some customers may notice irregularities in their APM, Browser, Mobile or Plugins chart data.

Newrelic
Synthetics UI Issues

Jun 1, 09:41 PDT Resolved - As of 15:40 UTC the Synthetics UI and web API are functioning normally. Between 14:04 and 15:40 UTC customers were unable to access the Synthetics UI. Additionally, access to the Synthetics web API may have been limited for some customers.

Newrelic
Infrastructure Irregularities

May 30, 15:21 PDT Resolved - As of 21:30 UTC on May 30th, Infrastructure charts and alerts are functioning properly.May 30, 14:24 PDT Investigating - Beginning at 18:04 UTC on May 30th, Infrastructure customers may see irregularities in their charts. Some Infrastructure alerts may not be sent or may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

May 30, 14:24 PDT Investigating - Beginning at 18:04 UTC on May 30th, Infrastructure customers may see irregularities in their charts. Some Infrastructure alerts may not be sent or may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
Python Agent APM Chart Irregularities

May 25, 16:27 PDT Resolved - Between 16:45 and 21:45 UTC on May 25th, some customers using the Python agent may see irregularities in their APM charts. As of 21:45 UTC this issue has been resolved. Impacted customers will see their charts normalize over time.

Newrelic
Insights Custom Event Irregularities

May 24, 15:23 PDT Resolved - Between 21:34 and 22:10 UTC on May 24th, some Insights customers may see gaps in custom events. As of 22:10 UTC , the Insights API is working properly and custom events are being processed. If there was an alertable NRQL condition based on a custom event during this timeframe, the alert notification may not have been sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Alerts Irregularities

May 23, 14:21 PDT Resolved - As of 21:09 UTC , Alerts is working properly. Between 19:20 and 21:09 UTC some Alerts violations were not created and notifications not sent for a small number of Synthetics and Infrastructure customers. We encourage users to check the status of their applications and infrastructure.May 23, 13:17 PDT Investigating - Starting at 19:20 UTC some Alerts violations may not be created and notifications not sent for a small number of Synthetics and Infrastructure customers. We encourage users to check the status of their applications and infrastructure. Some customers may also experience delays or errors when accessing the Alerts UI, even if their alert violations are unaffected.

Newrelic
Alerts Irregularities

May 23, 13:17 PDT Investigating - Starting at 19:20 UTC some Alerts violations may not be created and notifications not sent for a small number of Synthetics and Infrastructure customers. We encourage users to check the status of their applications and infrastructure. Some customers may also experience delays or errors when accessing the Alerts UI, even if their alert violations are unaffected.

Newrelic
Plugin Chart Irregularities and Alerting Issues

May 23, 02:43 PDT Resolved - As of 09:38 UTC , plugins and plugin alerting are functioning normally.May 23, 02:34 PDT Investigating - Starting 08:52 UTC some customers may notice gaps in plugin data which will smooth out over time. Plugin alert notifications may be delayed, not sent, or sent in error at this time. We encourage customers who are alerting on plugin data to check the status of their applications and infrastructure.

Newrelic
Plugin Chart Irregularities and Alerting Issues

May 23, 02:34 PDT Investigating - Starting 08:52 UTC some customers may notice gaps in plugin data which will smooth out over time. Plugin alert notifications may be delayed, not sent, or sent in error at this time. We encourage customers who are alerting on plugin data to check the status of their applications and infrastructure.

Newrelic
Synthetics UI and monitoring issues

May 18, 13:11 PDT Resolved - As of 19:59 UTC May 18th, Synthetics checks and alerts are being processed normally. Between 18:10 UTC and 19:59 UTC , Synthetics alert notifications were delayed or not sent during this timeframe. Customers may see a smooth line in their Synthetics charts or gaps in data during this timeframe. If there was an alertable Synthetics condition during this timeframe, the alert notification was not sent. We encourage users to check the status of their applications and infrastructure.May 18, 13:08 PDT Update - As of 19:59 UTC May 18th, Synthetics checks and alerts are being processed normally. Between 18:10 UTC and 19:59 UTC , Synthetics alert notifications were delayed or not sent during this timeframe. Customers may see a smooth line in their Synthetics charts or gaps in data during this timeframe. If there was an alertable Synthetics condition during this timeframe, the alert notification was not sent. We encourage users to check the status of their applications and infrastructure.May 18, 11:55 PDT Investigating - As of approximately 18:10 UTC , the Synthetics UI is unresponsive and customers may experience errors. Synthetics checks are currently not being run and alerts will not be generated. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics UI and monitoring issues

May 18, 13:08 PDT Update - As of 19:59 UTC May 18th, Synthetics checks and alerts are being processed normally. Between 18:10 UTC and 19:59 UTC , Synthetics alert notifications were delayed or not sent during this timeframe. Customers may see a smooth line in their Synthetics charts or gaps in data during this timeframe. If there was an alertable Synthetics condition during this timeframe, the alert notification was not sent. We encourage users to check the status of their applications and infrastructure.May 18, 11:55 PDT Investigating - As of approximately 18:10 UTC , the Synthetics UI is unresponsive and customers may experience errors. Synthetics checks are currently not being run and alerts will not be generated. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics UI and monitoring issues

May 18, 11:55 PDT Investigating - As of approximately 18:10 UTC , the Synthetics UI is unresponsive and customers may experience errors. Synthetics checks are currently not being run and alerts will not be generated. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Plugin Chart Irregularities

May 13, 20:56 PDT Resolved - Between 01:40 and 02:20 UTC , some customers may have seen gaps in plugin data which will fill in over time. Plugin alerts may not have been sent or delayed during the incident. We encourage customers to check the status of their applications and infrastructure during this time frame.

Newrelic
PagerDuty Alert Notifications

May 3, 14:46 PDT Resolved - As of 21:45 UTC , PagerDuty alert notifications are functioning properly. Between 20:15 and 21:45 UTC , alert notifications via PagerDuty may have been delayed or not sent. All other alert notification channels were unaffected.May 3, 14:17 PDT Investigating - Beginning 20:15 UTC , PagerDuty alert notifications are not being sent. All other alert notification channels are functioning properly.

Newrelic
PagerDuty Alert Notifications

May 3, 14:17 PDT Investigating - Beginning 20:15 UTC , PagerDuty alert notifications are not being sent. All other alert notification channels are functioning properly.

Newrelic
Alerts Notification Irregularities

Apr 27, 11:41 PDT Resolved - As of 18:07 UTC on April 27th, Alert notifications are now being processed normally. Between 17:43 and 18:07 UTC , some Alerts notifications were not processed. We encourage users to check the status of their applications and infrastructure during this time frame.

Newrelic
Infrastructure Irregularities

Apr 27, 09:24 PDT Resolved - As of 16:22 UTC , Infrastructure data is reporting normally. All Infrastructure alerts are being created and sent as expected.Apr 27, 09:04 PDT Investigating - Beginning at 15:25 UTC on April 27th, Infrastructure customers may see temporary irregularities in their charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 27, 09:04 PDT Investigating - Beginning at 15:25 UTC on April 27th, Infrastructure customers may see temporary irregularities in their charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Irregularities

Apr 21, 12:32 PDT Resolved - Synthetics checks are operating normally. From 18:30 to 19:30 UTC on April 21st, some Synthetics customers may have experienced an increase in errors and/or a delay in checks run from the Tokyo location. We encourage users to check the status of their applications and infrastructure.Apr 21, 12:06 PDT Investigating - Beginning 18:30 UTC on April 21st, some Synthetics customers may experience an increase in errors and/or a delay in checks run from the Tokyo location. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics Irregularities

Apr 21, 12:06 PDT Investigating - Beginning 18:30 UTC on April 21st, some Synthetics customers may experience an increase in errors and/or a delay in checks run from the Tokyo location. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 17, 00:14 PDT Resolved - As of 07:10 UTC Infrastructure Alert notifications are processing normally. Between 05:30 - 07:10 UTC on Monday April 17th, Infrastructure customers may notice chart irregularities. Customers may receive delayed alerts on their hosts not reporting. Newly deployed hosts may not have displayed in the host lists. In addition, other Infrastructure alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Apr 16, 23:36 PDT Investigating - Beginning 5:30 UTC on Monday April 17th, Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 16, 23:36 PDT Investigating - Beginning 5:30 UTC on Monday April 17th, Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 16, 23:36 PDT Investigating - Beginning 4:13 UTC on Monday April 17th, Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 12, 11:34 PDT Resolved - As of 18:21 UTC Infrastructure Alert notifications are processing normally. Between 16:35 - 18:21 UTC Infrastructure customers may have seen temporary irregularities in charts. Customers may receive delayed alerts on their hosts not reporting. Newly deployed hosts may not have displayed in the host lists. In addition, other Infrastructure alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Apr 12, 10:01 PDT Investigating - Beginning 16:35 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 12, 11:34 PDT Resolved - As of 18:21 UTC Infrastructure Alert notifications are processing normally. Between 16:35 - 18:21 UTC Infrastructure customers may have seen temporary irregularities in charts. Customers may receive delayed alerts on their hosts not reporting. Newly deployed hosts may not have displayed in the host lists. In addition, other Infrastructure alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Apr 12, 10:01 PDT Investigating - Beginning 16:35 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 12, 10:01 PDT Investigating - Beginning 16:35 UTC , Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage users to check the status of their applications and infrastructure.

Newrelic
Browser Trace Irregularities

Apr 10, 13:51 PDT Resolved - Browser Lite customers will see a gap in browser traces between March 30 and April 10, 2017. Browser session traces are not affected. As of 19:44 UTC on April 10, Browser traces are functioning properly.

Newrelic
Infrastructure Irregularities

Apr 6, 08:55 PDT Resolved - As of approximately 15:40, UTC Infrastructure charts are fully operational. As of 15:10 UTC , Infrastructure alerts are fully operational. Between 14:23 and 15:10 UTC , Infrastructure alerts may not have been sent. We encourage customers to check the status of their applications and infrastructure.Apr 6, 07:54 PDT Investigating - Beginning 14:23 UTC on April 6th - Infrastructure customers may see temporary irregularities in charts. Some Infrastructure alerts may not be sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 6, 07:54 PDT Investigating - Beginning 14:23 UTC on April 6th - Infrastructure customers may see temporary irregularities in charts. Some Infrastructure alerts may not be sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 6, 07:54 PDT Investigating - Beginning 15:23 UTC on April 6th - Infrastructure customers may see temporary irregularities in charts. Some Infrastructure alerts may not be sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Infrastructure Irregularities

Apr 5, 18:00 PDT Resolved - As of approximately 00:52 UTC on 6-April, Infrastructure alerts and charts are functioning properly. Between approximately 00:04 and 00:52 UTC on 6-April, alerts on Infrastructure data were not sent. We encourage customers to check the status of their applications and infrastructure.Apr 5, 17:29 PDT Investigating - Beginning 00:04 UTC on 6-April, alerts on Infrastructure data are not being sent. Infrastructure customers may also see temporary irregularities in charts. We encourage Infrastructure customers to check the status of their applications and servers.

Newrelic
Infrastructure Irregularities

Apr 5, 17:29 PDT Investigating - Beginning 00:04 UTC on 6-April, alerts on Infrastructure data are not being sent. Infrastructure customers may also see temporary irregularities in charts. We encourage Infrastructure customers to check the status of their applications and servers.

Newrelic
Infrastructure Irregularities

Apr 1, 06:15 PDT Resolved - As of 13:12 UTC Infrastructure is fully operational.Apr 1, 05:19 PDT Monitoring - Beginning 11:48 UTC Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
False Server Not Reporting notifications

Mar 28, 17:17 PDT Resolved - As of 23:54 UTC on March 28th, Server Not Reporting Alerts are being sent correctly. Between 21:21 - 23:54 UTC on March 28th, some legacy alerts customers may have received false Server Not Reporting notifications. Customer using our new Alert system were not affected. Customers who received Server Not Reporting Alert notifications during this time are advised to verify their servers are reporting correctly.Mar 28, 15:50 PDT Investigating - Beginning 21:21 UTC on March 28th, some legacy alerts customers may have received false Server Not Reporting notifications. Customer using our new Alert system are not affected. Customers who received Server Not Reporting Alert notifications during this time are advised to verify their servers are reporting correctly.

Newrelic
Support Site Intermittently Unavailable

Mar 28, 12:08 PDT Resolved - As of 19:07 UTC , our Support site (https://support.newrelic.com) is fully operational.Mar 28, 11:00 PDT Investigating - Beginning at 17:22 UTC on March 28th, some customers may experience issues when visiting or using our Support site (https://support.newrelic.com). Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com).

Newrelic
Irregularities and Delays in Chart Data and Alerting

Mar 25, 15:50 PDT Resolved - Between 21:20 and 22:45 UTC 2017-03-25, some customers may have experienced irregularities and delays in APM, Mobile, Servers and Plugins charts. Some customers may see gaps or irregularities in some charts, that will normalize over time. Some Alert notifications may not have been generated. We encourage users to check the status of their applications and infrastructure.Mar 25, 15:40 PDT Identified - Beginning at 21:20 UTC 2017-03-25 some customers may experience irregularities and delays in loading APM, Mobile, Servers and Plugins charts. Some Alert notifications may not be generated. We encourage users to check the status of their applications and infrastructure.

Newrelic
Infrastructure UI Issues

Mar 23, 10:00 PDT Resolved - The Infrastructure interface is now functioning correctly. Data and Alerts were not affected.Mar 23, 09:52 PDT Investigating - Infrastructure customers may currently be unable to view the Infrastructure interface. Data is still being collected and Infrastructure Alerts are functional.

Newrelic
Infrastructure Irregularities

Mar 20, 16:27 PDT Resolved - As of March 21 00:01 UTC , Infrastructure product is fully operational. Between March 20 22:45 UTC and March 21 00:01 UTC , customers will see a gap in their Infrastructure charts. Infrastructure alert incidents were not created during this time, and Infrastructure alert notifications were not sent.

Newrelic
Support Site Unavailable

Mar 15, 15:38 PDT Resolved - Our Support Site (https://support.newrelic.com/) is now fully operational.Mar 15, 13:44 PDT Investigating - Our Support site (support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com/)

Newrelic
Support Site Unavailable

Mar 15, 13:44 PDT Investigating - Our Support site (support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com/)

Newrelic
False Server Not Reporting Alerts

Mar 7, 02:20 PSTResolved - As of 09:35 UTC on March 7th Server Not Reporting Alerts are being sent correctly. Between 09:05 UTC and 09:35 UTC on March 7th some customers may have received some false Server Not Reporting Alert notifications. This affected Legacy and 50/50 Alerting only. Customers who received Server Not Reporting Alert notifications during this time are advised to verify their servers are reporting correctly.

Newrelic
False Server Not Reporting Alerts

Mar 7, 02:20 PSTResolved - As of 09:35 UTC on March 7th Server Not Reporting Alerts are being sent correctly. Between 09:05 UTC and 09:35 UTC on March 7th some customers may have received some false Server Not Reporting Alert notifications. This affected Legacy Alerting only. Customers who received Server Not Reporting Alert notifications during this time are advised to verify their servers are reporting correctly.

Newrelic
Synthetics Irregularities

Mar 2, 14:57 PSTResolved - As of 22:50 UTC , Synthetics monitors are functioning properly. Between 21:45 and 22:50 UTC on March 2nd, Synthetics customers using the Dallas location may have received notifications of monitor failures.

Newrelic
Synthetics UI Issues

Mar 2, 02:32 PSTResolved - As of 10:30 UTC on March 2nd - the Synthetics UI is now fully operational.Mar 1, 23:50 PSTInvestigating - Beginning on Mar 2 at 05:55 UTC , Synthetics customers may be unable to access the list of Monitors, or may experience slow load times in the UI. Monitor checks are processing successfully. Please continue to monitor this page for updates.

Newrelic
Synthetics UI Issues

Mar 1, 23:50 PSTInvestigating - Beginning on Mar 2 at 05:55 UTC , Synthetics customers may be unable to access the list of Monitors, or may experience slow load times in the UI. Monitor checks are processing successfully. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 18:04 PSTResolved - As of 01:31 UTC March 1st, New Relic products and services are fully operational. Between approximately 17:48 UTC February 28th and 01:31 UTC March 1st, some customers will see data gaps when viewing APM trace data (transaction, error, SQL traces) as well as APM and Browser chart irregularities. Between approximately 17:48 and 23:00 UTC February 28th, Synthetics checks may not have been performed and Alert incidents and notifications may not have been created or sent.Feb 28, 15:57 PSTMonitoring - As of 23:35 UTC February 28th, New Relic products and services are fully operational with the exception of APM trace data. Alerts and data collection are functioning normally. Some customers may still see delays when viewing recent APM trace data (transaction, error, SQL traces) as well as APM and Browser chart irregularities. Between approximately 17:48 and 23:00 UTC , Synthetics checks may not have been performed and Alert incidents and notifications may not have been created or sent. As of 23:00 UTC , both Synthetics and Alerts are operating normally. Our engineers are working to restore APM trace data for impacted customers.Feb 28, 14:21 PSTInvestigating - Please continue to monitor this page for updates.Feb 28, 14:15 PSTUpdate - As of 22:04 UTC February 28th, the following products and services are operating normally: - Insights - Mobile - Browser - Alerts - Infrastructure - download.newrelic.com Some products are continuing to experience irregularities. Our engineering teams are continuing to work toward restoring full functionality to all New Relic products.Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 15:57 PSTMonitoring - As of 23:35 UTC February 28th, New Relic products and services are fully operational with the exception of APM trace data. Alerts and data collection are functioning normally. Some customers may still see delays when viewing recent APM trace data (transaction, error, SQL traces) as well as APM and Browser chart irregularities. Between approximately 17:48 and 23:00 UTC , Synthetics checks may not have been performed and Alert incidents and notifications may not have been created or sent. As of 23:00 UTC , both Synthetics and Alerts are operating normally. Our engineers are working to restore APM trace data for impacted customers.Feb 28, 14:21 PSTInvestigating - Please continue to monitor this page for updates.Feb 28, 14:15 PSTUpdate - As of 22:04 UTC February 28th, the following products and services are operating normally: - Insights - Mobile - Browser - Alerts - Infrastructure - download.newrelic.com Some products are continuing to experience irregularities. Our engineering teams are continuing to work toward restoring full functionality to all New Relic products.Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 15:57 PSTMonitoring - As of 23:35 UTC February 28th, New Relic products and services are fully operational with the exception of APM trace data. Alerts and data collection are functioning normally. Some customers may still see delays when viewing recent APM trace data (transaction, error, SQL traces) as well as APM and Browser chart irregularities. Between approximately 17:48 and 23:00 UTC , Synthetics checks may not have been performed and Alert incidents and notifications may not have been created or sent. As of 23:00 UTC , both Synthetics and Alerts are operating normally. Our engineers are working to restore APM trace data for impacted customers.Feb 28, 14:21 PSTInvestigating - Please continue to monitor this page for updates.Feb 28, 14:15 PSTUpdate - As of 22:04 UTC February 28th, the following products and services are operating normally: - Insights - Mobile - Browser - Alerts - Infrastructure - download.newrelic.com Some products are continuing to experience irregularities. Our engineering teams are continuing to work toward restoring full functionality to all New Relic products.Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 14:21 PSTInvestigating - Please continue to monitor this page for updates.Feb 28, 14:15 PSTUpdate - As of 22:04 UTC February 28th, the following products and services are operating normally: - Insights - Mobile - Browser - Alerts - Infrastructure - download.newrelic.com Some products are continuing to experience irregularities. Our engineering teams are continuing to work toward restoring full functionality to all New Relic products.Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 14:21 PSTInvestigating - We are currently investigating this issue.Feb 28, 14:15 PSTUpdate - As of 22:04 UTC February 28th, the following products and services are operating normally: - Insights - Mobile - Browser - Alerts - Infrastructure - download.newrelic.com Some products are continuing to experience irregularities. Our engineering teams are continuing to work toward restoring full functionality to all New Relic products.Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 14:15 PSTUpdate - As of 22:04 UTC February 28th, the following products and services are operating normally: - Insights - Mobile - Browser - Alerts - Infrastructure - download.newrelic.com Some products are continuing to experience irregularities. Our engineering teams are continuing to work toward restoring full functionality to all New Relic products.Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 11:35 PSTIdentified - Beginning at 17:48 am UTC February 28th, we began experiencing a service interruption impacting multiple New Relic products due to complications arising from degradation of availability from a third-party service provider. Customers may see service degradation across products, as well as chart irregularities. Alerts incidents may not be created and notifications not sent. We encourage users to check the status of their applications and infrastructure. Our engineering teams are actively working to restore functionality and mitigate the interruption to our services.Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 10:21 PSTInvestigating - Beginning at 17:48 UTC February 28th, some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 10:21 PSTInvestigating - Some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
Some New Relic Products Unavailable

Feb 28, 10:21 PSTInvestigating - Some customers may be unable to access the Synthetics, Insights and Alerts UIs. Some other products may also have temporary chart irregularities. Synthetics monitors are not currently running and Synthetics Alerts will not process. Agent downloads are currently unavailable. Metric data collection and Alerts are working properly. Please continue to monitor this page for updates.

Newrelic
APM, Browser, Mobile, and Alerts Irregularities

Feb 24, 15:10 PSTResolved - As of 23:05 UTC on February 24th, all products are reporting normally. Between 22:30 UTC and 23:05 UTC on February 24th, some customers may have experienced APM, Browser, and Mobile chart irregularities. All data has backfilled and any chart irregularities will smooth out over time. Alerts incidents for some customers may not have been created and notifications may not have been sent during this time.Feb 24, 14:59 PSTInvestigating - Beginning 22:30 UTC on February 24th, some customers may experience APM, Browser, and Mobile chart irregularities. Alerts incidents for some customers may not be created and notifications not sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
APM, Browser, Mobile, and Alerts Irregularities

Feb 24, 14:59 PSTInvestigating - Beginning 22:30 UTC on February 24th, some customers may experience APM, Browser, and Mobile chart irregularities. Alerts incidents for some customers may not be created and notifications not sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Delays in Chart Data and Legacy Alerting

Feb 23, 22:45 PSTResolved - As of 06:40 UTC 2017/02/24, legacy alerts are being processed normally. Between 04:40 and 06:40 UTC 2017/02/24, some legacy alerting incidents may not have been created and notifications not sent. We encourage legacy alerting users to check the status of their applications and infrastructure. New Alerts was not affected.Feb 23, 22:19 PSTIdentified - Starting at 4:40 UTC 2017/02/24, some legacy alerting incidents might not be created and notifications not sent. Some users may also experience chart irregularities in the New Relic UI. We encourage legacy alerting users to check the status of their applications and infrastructure. New Alerts is not affected.

Newrelic
Delays in Chart Data and Legacy Alerting

Feb 23, 22:19 PSTIdentified - Starting at 4:40 UTC 2017/02/24, some legacy alerting incidents might not be created and notifications not sent. Some users may also experience chart irregularities in the New Relic UI. We encourage legacy alerting users to check the status of their applications and infrastructure. New Alerts is not affected.

Newrelic
Alerts Notification Irregularities

Feb 14, 18:28 PSTResolved - As of 02:05 UTC , legacy alerts notifications are being created normally. Between 01:30 and 02:05 UTC on February 15th, email notifications for legacy alerts were not created. We encourage legacy alerting users to check the status of their applications and infrastructure. Alerts was not affected.

Newrelic
Infrastructure trial access

Feb 10, 12:25 PSTResolved - As off 19:56 UTC , all accounts are reporting normally. Between 00:30 and 19:56 UTC February 10th, some customers with Infrastructure trial subscriptions may see gaps in their charts.

Newrelic
Infrastructure trial access

Feb 10, 12:25 PSTResolved - As of 19:56 UTC , all accounts are reporting normally. Between 00:30 and 19:56 UTC February 10th, some customers with Infrastructure trial subscriptions may see gaps in their charts.

Newrelic
Scheduled Maintenance February 8 from 13:00 to 14:00 (UTC)

Feb 8, 06:00 PSTCompleted - The scheduled maintenance has been completed.Feb 8, 05:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 24, 10:35 PSTScheduled - We intend to perform upcoming maintenance on Wednesday, February 8th from 13:00 UTC to 14:00 UTC (Wednesday, February 8th from 05:00 to 06:00 PT). You can expect a short service interruption of the APM availability monitor at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance February 8 from 13:00 to 14:00 (UTC)

Feb 8, 05:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 24, 10:35 PSTScheduled - We intend to perform upcoming maintenance on Wednesday, February 8th from 13:00 UTC to 14:00 UTC (Wednesday, February 8th from 05:00 to 06:00 PT). You can expect a short service interruption of the APM availability monitor at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance February 8 from 13:00 to 14:00 (UTC)

Jan 24, 10:35 PSTScheduled - We intend to perform upcoming maintenance on Wednesday, February 8th from 13:00 UTC to 14:00 UTC (Wednesday, February 8th from 05:00 to 06:00 PT). You can expect a short service interruption of the APM availability monitor at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
New Relic UI temporarily unavailable

Feb 6, 07:22 PSTResolved - As of 15:20 UTC , all services are operational. Between approximately 13:05 UTC and 14:00 UTC , New Relic UI may have been slow to respond or unaccessible. During this time frame some customers may notice chart or data irregularities with - Insights’ Custom Events - Plugin Charts - Mobile Crash ReportsFeb 6, 06:19 PSTUpdate - Since 14:15 UTC , all affected UI are available. This includes the following products - APM, Alerts, Browser, Mobile, Insights, Synthetics and Infrastructure. Some customers may continue to experience intermittent issues when viewing New Relic. We encourage users to check the status of their applications and infrastructure.Feb 6, 05:47 PSTInvestigating - New Relic is temporarily unavailable. We encourage users to check the status of their applications and infrastructure. Please continue to monitor this page for updates.

Newrelic
New Relic UI temporarily unavailable

Feb 6, 06:19 PSTUpdate - Since 14:15 UTC , all affected UI are available. This includes the following products - APM, Alerts, Browser, Mobile, Insights, Synthetics and Infrastructure. Some customers may continue to experience intermittent issues when viewing New Relic. We encourage users to check the status of their applications and infrastructure.Feb 6, 05:47 PSTInvestigating - New Relic is temporarily unavailable. We encourage users to check the status of their applications and infrastructure. Please continue to monitor this page for updates.

Newrelic
New Relic UI temporarily unavailable

Feb 6, 05:47 PSTInvestigating - New Relic is temporarily unavailable. We encourage users to check the status of their applications and infrastructure. Please continue to monitor this page for updates.

Newrelic
New Relic temporarily unavailable

Feb 6, 05:47 PSTInvestigating - New Relic is temporarily unavailable. We encourage users to check the status of their applications and infrastructure. Please continue to monitor this page for updates.

Newrelic
Browser and Alerts Irregularities

Jan 27, 06:00 PSTResolved - As of 13:54 UTC Browser and Alerts are operating normally.Jan 27, 05:30 PSTInvestigating - Starting 13:04 UTC on January 27th some customers may notice Browser chart irregularities. Some alert notifications for Browser may not be sent or may be sent in error. We encourage users to check the status of their applications and infrastructure.

Newrelic
Browser and Alerts Irregularities

Jan 27, 05:30 PSTInvestigating - Starting 13:04 UTC on January 27th some customers may notice Browser chart irregularities. Some alert notifications for Browser may not be sent or may be sent in error. We encourage users to check the status of their applications and infrastructure.

Newrelic
Browser and Alerts Irregularities

Jan 27, 05:30 PSTInvestigating - Starting 13:04 UTC on January 27th some customers may notice Browser chart irregularities. Some alert notifications for Browser may not be sent or may be sent in error. We encourage users to check the status of their applications and infrastructure.

Newrelic
Scheduled Maintenance January 27 from 6:00 to 8:00 (UTC)

Jan 27, 00:00 PSTCompleted - The scheduled maintenance has been completed.Jan 26, 22:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 11, 12:47 PSTScheduled - We intend to perform upcoming maintenance on Friday, January 27th from 06:00 to 08:00 UTC (Thursday, January 26th from 22:00 to midnight PT). You can expect a short service interruption at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance January 27 from 6:00 to 8:00 (UTC)

Jan 26, 22:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 11, 12:47 PSTScheduled - We intend to perform upcoming maintenance on Friday, January 27th from 06:00 to 08:00 UTC (Thursday, January 26th from 22:00 to midnight PT). You can expect a short service interruption at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance January 27 from 6:00 to 8:00 (UTC)

Jan 11, 12:47 PSTScheduled - We intend to perform upcoming maintenance on Friday, January 27th from 06:00 to 08:00 UTC (Thursday, January 26th from 22:00 to midnight PT). You can expect a short service interruption at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
Browser and Alerts Irregularities

Jan 26, 01:04 PSTResolved - As of 08:46 UTC Browser and Alerts are operating normally.Jan 25, 23:39 PSTInvestigating - Beginning 06:56 UTC on January 26th some customers may notice some Browser chart irregularities. Some alert notifications for Browser may not be sent or may be sent in error. We encourage users to check the status of their applications and infrastructure.

Newrelic
Browser and Alerts Irregularities

Jan 25, 23:39 PSTInvestigating - Beginning 06:56 UTC on January 26th some customers may notice some Browser chart irregularities. Some alert notifications for Browser may not be sent or may be sent in error. We encourage users to check the status of their applications and infrastructure.

Newrelic
NRQL and Infrastructure Alerts Irregularities

Jan 19, 00:17 PSTResolved - As of 08:00 UTC NRQL and Infrastructure Alerts are functioning normally. Between 07:23 - 08:00 UTC , some NRQL alert and Infrastructure alert notifications may not have been sent. Also during this time some false NRQL and Infrastructure alert notifications may have been sent. We encourage customers using NRQL alerts or Infrastructure alerts to check the status of their applications and infrastructure.

Newrelic
APM and Alerts Irregularities

Jan 18, 09:00 PSTResolved - As of 16:50 UTC on the 18th of January, APM and legacy alerting are fully operational. Between 15:20 and 16:40 some legacy alerting incidents may not have been created. Notifications for these incidents were not sent.Jan 18, 08:13 PSTUpdate - Some customers continue to experience delayed APM data collection that causes chart irregularities. Legacy alerting incidents may not have been created and Legacy alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Jan 18, 06:49 PSTInvestigating - Beginning at 14:00 UTC , some customers may be experiencing a temporary delay in APM data collection which can result in chart irregularities. Legacy alert notifications on APM data may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
APM and Legacy Alerts Irregularities

Jan 18, 09:00 PSTResolved - As of 16:50 UTC on the 18th of January, APM and legacy alerting are fully operational. Between 15:20 and 16:40 UTC , some legacy alerting incidents may not have been created. Notifications for these incidents were not sent.Jan 18, 08:13 PSTUpdate - Some customers continue to experience delayed APM data collection that causes chart irregularities. Legacy alerting incidents may not have been created and Legacy alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Jan 18, 06:49 PSTInvestigating - Beginning at 14:00 UTC , some customers may be experiencing a temporary delay in APM data collection which can result in chart irregularities. Legacy alert notifications on APM data may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
APM and Alerts Irregularities

Jan 18, 08:13 PSTUpdate - Some customers continue to experience delayed APM data collection that causes chart irregularities. Legacy alerting incidents may not have been created and Legacy alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Jan 18, 06:49 PSTInvestigating - Beginning at 14:00 UTC , some customers may be experiencing a temporary delay in APM data collection which can result in chart irregularities. Legacy alert notifications on APM data may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
APM and Alerts Irregularities

Jan 18, 08:13 PSTUpdate - Some customers continue to experience delayed APM data collection that causes chart irregularities. Legacy alerting incidents may not have been created and Legacy alert notifications may not have been sent. We encourage users to check the status of their applications and infrastructure.Jan 18, 06:49 PSTInvestigating - Beginning at 14:00 UTC , some customers may be experiencing a temporary delay in APM data collection which can result in chart irregularities. Legacy alert notifications on APM data may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
APM and Alerts Irregularities

Jan 18, 06:49 PSTInvestigating - Beginning at 14:00 UTC , some customers may be experiencing a temporary delay in APM data collection which can result in chart irregularities. Legacy alert notifications on APM data may be delayed. We encourage users to check the status of their applications and infrastructure.

Newrelic
Alert Notification Irregularities

Jan 5, 16:43 PSTResolved - As of 00:40 UTC on 6-January, legacy alerting incidents and notifications are being processed normally. Between approximately 22:05 UTC on 5-January and 00:40 UTC on 6-January, some legacy alerting incidents may not have been created and notifications not sent.Jan 5, 16:08 PSTInvestigating - Beginning approximately 22:05 UTC on 5-January, some legacy alerting incidents may not have been created and notifications not sent. We encourage legacy alerting users to check the status of their applications and infrastructure.

Newrelic
Alert Notification Irregularities

Jan 5, 16:08 PSTInvestigating - Beginning approximately 22:05 UTC on 5-January, some legacy alerting incidents may not have been created and notifications not sent. We encourage legacy alerting users to check the status of their applications and infrastructure.

Newrelic
Alert Notification Irregularities

Jan 5, 12:00 PSTResolved - As of 19:05 UTC on 5-January, legacy alerting incidents and notifications are being processed normally. Between approximately 23:40 UTC on 4-January and 19:05 UTC on 5-January, some legacy alerting incidents may not have been created and notifications not sent.Jan 5, 09:45 PSTInvestigating - Beginning approximately 23:40 UTC on 4-January, some legacy alerting incidents may not have been created and notifications not sent. We encourage legacy alerting users to check the status of their applications and infrastructure.

Newrelic
Alert Notification Irregularities

Jan 5, 09:45 PSTInvestigating - Beginning approximately 23:40 UTC on 4-January, some legacy alerting incidents may not have been created and notifications not sent. We encourage legacy alerting users to check the status of their applications and infrastructure.

Newrelic
Alerts Notification Irregularities

Jan 3, 17:47 PSTResolved - As of 00:54 UTC Jan 4 Alerts is fully operational - notifications are being processed and sent as expected. Customers are encouraged to confirm that their servers and applications are functioning correctly. Beginning 29 Dec 2016 some Alerts violations and incidents may not have been created and notifications not sent.

Newrelic
Errors in Charts

Dec 22, 17:22 PSTResolved - As of 01:15 UTC on December 23rd, all customer charts are displaying normally. Data collection was not impacted.Dec 22, 16:10 PSTIdentified - Most customers are now able to successfully view charts. Data collection was not impacted. We continue to work to recover charts for all customers. Please continue to monitor this page for updates.Dec 22, 15:32 PSTInvestigating - Customers will see errors when trying to view charts in multiple products. Data collection is not impacted. Please continue to monitor this page for updates.

Newrelic
Errors in Charts

Dec 22, 16:10 PSTIdentified - Most customers are now able to successfully view charts. Data collection was not impacted. We continue to work to recover charts for all customers. Please continue to monitor this page for updates.Dec 22, 15:32 PSTInvestigating - Customers will see errors when trying to view charts in multiple products. Data collection is not impacted. Please continue to monitor this page for updates.

Newrelic
Errors in Charts

Dec 22, 15:32 PSTInvestigating - Customers will see errors when trying to view charts in multiple products. Data collection is not impacted. Please continue to monitor this page for updates.

Newrelic
Chart Errors in Insights, Browser, Mobile

Dec 21, 09:04 PSTResolved - Between 16:00-17:00 UTC some customers may have experienced intermittent errors when viewing charts across Insights, Browser, and Mobile.Dec 21, 08:45 PSTInvestigating - Starting at 16:00 UTC , some customers may experience intermittent errors when loading charts across Insights, Browser, and Mobile.

Newrelic
Chart Errors in Insights, Browser, Mobile

Dec 21, 08:45 PSTInvestigating - Starting at 16:00 UTC , some customers may experience intermittent errors when loading charts across Insights, Browser, and Mobile.

Newrelic
Synthetics Monitoring Issues for the Dublin Location

Dec 14, 19:42 PSTResolved - Synthetics is now fully operational for the Dublin location. Between 01:15 and 03:09 UTC , Synthetics checks from this location were delayed due to an issue with our upstream provider. If there was an alertable condition for Synthetics monitors, the alert notification may have been delayed.Dec 14, 18:15 PSTInvestigating - Customers may experience an increase in errors and/or a delay in checks run from the Dublin location. Customers are encouraged to verify the status of their monitors.

Newrelic
Synthetics Monitoring Issues for the Dublin Location

Dec 14, 18:15 PSTInvestigating - Customers may experience an increase in errors and/or a delay in checks run from the Dublin location. Customers are encouraged to verify the status of their monitors.

Newrelic
Insights UI Issues

Dec 6, 17:02 PSTResolved - This incident has been resolved.Dec 6, 17:01 PSTUpdate - Between 00:53 and 00:57 UTC 2016-12-07 - Insights customers were unable to access the UI, and may have received errors (example: timeouts or 500s) when loading charts or when using the Insights query API. Dashboards that were being viewed during this time may need to be refreshed. There was no loss of data.Dec 6, 16:54 PSTInvestigating - Beginning 00:53 UTC 2016-12-07 - Insights customers are currently unable to access the UI, and may receive errors (example: timeouts or 500s) when loading charts or when using the Insights query API. No data loss is expected.

Newrelic
Insights UI Issues

Dec 6, 17:01 PSTUpdate - Between 00:53 and 00:57 UTC 2016-12-07 - Insights customers were unable to access the UI, and may have received errors (example: timeouts or 500s) when loading charts or when using the Insights query API. Dashboards that were being viewed during this time may need to be refreshed. There was no loss of data.Dec 6, 16:54 PSTInvestigating - Beginning 00:53 UTC 2016-12-07 - Insights customers are currently unable to access the UI, and may receive errors (example: timeouts or 500s) when loading charts or when using the Insights query API. No data loss is expected.

Newrelic
Insights UI Issues

Dec 6, 16:54 PSTInvestigating - Beginning 00:53 UTC 2016-12-07 - Insights customers are currently unable to access the UI, and may receive errors (example: timeouts or 500s) when loading charts or when using the Insights query API. No data loss is expected.

Newrelic
Infrastructure notification irregularities

Dec 6, 11:43 PSTResolved - As of 19:33 UTC , all Infrastructure notifications are being processed normally. Between 17:54 - 19:32 UTC , some customers may have experienced delays when receiving Infrastructure notifications.Dec 6, 11:26 PSTInvestigating - Beginning 17:54 UTC , some customers may see irregularities or delays when receiving Infrastructure notifications.

Newrelic
Infrastructure notification irregularities

Dec 6, 11:26 PSTInvestigating - Beginning 17:54 UTC , some customers may see irregularities or delays when receiving Infrastructure notifications.

Newrelic
APM chart irregularities

Dec 5, 13:43 PSTResolved - As of 21:36 UTC , all data is reporting as expected and alerts are functioning normally. Between 11:00 and 21:36 UTC on December 5th, some customers may see gaps or irregularities in APM, Browser and Mobile charts. Some data will not backfill, but the irregularities will smooth out over time. For affected customers, alert notifications may not have been sent and/or some alert notifications may have been delayed. Customers are encouraged to check the status of their applications and infrastructure during the affected time period.Dec 5, 12:39 PSTInvestigating - Beginning at 11:00 UTC , some customers may see gaps in their APM charts.

Newrelic
APM chart irregularities

Dec 5, 12:39 PSTInvestigating - Beginning at 11:00 UTC , some customers may see gaps in their APM charts.

Newrelic
Mobile data issues

Dec 4, 07:02 PSTResolved - As of 14:40 Mobile data is now being processed normally. Between 14:05 and 14:40 UTC on December 4th customers may notice gaps in charts for Mobile data and Alerts for Mobile data may not have been sent during this time. Chart irregularities will smooth out over time. Mobile Crash reports were unaffected.Dec 4, 06:45 PSTIdentified - Since 14:05 UTC on December 4th customers may notice gaps in charts for Mobile data and Alerts for Mobile data may not be created. Mobile Crash reports are functioning normally.

Newrelic
Mobile data issues

Dec 4, 06:45 PSTIdentified - Since 14:05 UTC on December 4th customers may notice gaps in charts for Mobile data and Alerts for Mobile data may not be created. Mobile Crash reports are functioning normally.

Newrelic
Delays in legacy alerting

Dec 2, 17:54 PSTResolved - Beginning at 00:48 UTC until 01:11 UTC 2016-12-03 Some customers may not have received open or close alert notifications from legacy alerting. New Alerts platform was not impacted. Customers are encouraged to verify the status of their applications

Newrelic
Reopened: Synthetics Monitoring Issues

Dec 2, 13:24 PSTResolved - As of 21:20 UTC , Synthetics checks are now being processed normally. Results from Synthetics checks that were delayed will be shown at the time they were processed.Dec 2, 12:28 PSTInvestigating - Beginning at 18:23 UTC , customers may experience delays with non-ping Synthetics monitors from some locations. Customers may see delayed notifications for Synthetics results. Customers are encouraged to verify the status of their applications using non-ping monitors.

Newrelic
Reopened: Synthetics Monitoring Issues

Dec 2, 12:28 PSTInvestigating - Beginning at 18:23 UTC , customers may experience delays with non-ping Synthetics monitors from some locations. Customers may see delayed notifications for Synthetics results. Customers are encouraged to verify the status of their applications using non-ping monitors.

Newrelic
Synthetics Monitoring Issues

Dec 2, 12:28 PSTInvestigating - Beginning at 18:23 UTC , customers may experience delays with non-ping Synthetics monitors from some locations. Customers may see delayed notifications for Synthetics results. Customers are encouraged to verify the status of their applications using non-ping monitors.

Newrelic
Synthetics Monitoring Issues

Dec 2, 10:46 PSTResolved - As of 18:45 UTC , Synthetics checks are now being processed normally. Results from Synthetics checks that were delayed will be shown at the time they were processed. Customers may have seen delayed notifications for Synthetics checks. Customers are encouraged to verify the status of their monitors.Dec 2, 10:29 PSTIdentified - Between 17:51 and 18:22 UTC , Synthetics monitor results were delayed for all customers. Synthetics alert notifications were delayed or not sent during this timeframe. Customers are encouraged to verify the status of their monitors.Dec 2, 10:18 PSTInvestigating - Starting at 17:51 UTC , customers are unable to access the Synthetics UI. Synthetics checks are not currently running, and notifications for any Alerts conditions will not be sent. Customers are encouraged to verify the status of their monitors. More information to follow.

Newrelic
Synthetics Monitoring Issues

Dec 2, 10:29 PSTIdentified - Between 17:51 and 18:22 UTC , Synthetics monitor results were delayed for all customers. Synthetics alert notifications were delayed or not sent during this timeframe. Customers are encouraged to verify the status of their monitors.Dec 2, 10:18 PSTInvestigating - Starting at 17:51 UTC , customers are unable to access the Synthetics UI. Synthetics checks are not currently running, and notifications for any Alerts conditions will not be sent. Customers are encouraged to verify the status of their monitors. More information to follow.

Newrelic
Synthetics Monitoring Issues

Dec 2, 10:18 PSTInvestigating - Starting at 17:51 UTC , customers are unable to access the Synthetics UI. Synthetics checks are not currently running, and notifications for any Alerts conditions will not be sent. Customers are encouraged to verify the status of their monitors. More information to follow.

Newrelic
Synthetics Monitoring Issues

Dec 2, 10:18 PSTInvestigating - Starting at 17:51 UTC , customers are unable to access the Synthetics UI. Synthetics checks are not currently running, and notifications for any Alerts conditions will not be sent. Customers are encouraged to verify the status of their monitors. More information to follow.

Newrelic
Infrastructure Irregularities

Dec 1, 17:26 PSTResolved - As of 2-Dec 01:15 UTC , Infrastructure has returned to normal functionality and all data has backfilled. From 1-Dec 18:30 UTC until 2-Dec 01:15 UTC , customers may have received Infrastructure alerts based on incomplete data. Some Infrastructure alerts may not have been sent. Customers are encouraged to confirm their systems were functioning correctly during that time period.Dec 1, 16:18 PSTInvestigating - Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. Customers are encouraged to confirm their systems are functioning correctly.

Newrelic
Infrastructure Irregularities

Dec 1, 16:18 PSTInvestigating - Infrastructure customers may see temporary irregularities in charts. Customers may receive Infrastructure alerts that are based on incomplete data until the irregularities are resolved. Some Infrastructure alerts may not be sent. Customers are encouraged to confirm their systems are functioning correctly.

Newrelic
Reopened: Synthetics Monitoring Issues

Nov 30, 16:00 PSTResolved - As of 01:00 UTC Dec. 1st, Synthetics checks are now being processed normally. Results from Synthetics checks that were delayed will be shown at the time they occurred. Between 18:50-22:20 UTC Nov. 30th, some customers may see irregularities in their Synthetics check charts. Customers may have seen delayed notifications for Synthetics checks. Customers are encouraged to verify the status of their monitors.Nov 30, 12:22 PSTIdentified - Beginning at 19:39 UTC , Nov. 30th, some customers may experience delays with non-ping Synthetics monitors from some locations. Customers may see delayed notifications for Synthetics results. Customers are encouraged to verify the status of their applications using non-ping monitors.

Newrelic
Reopened: Synthetics Monitoring Issues

Nov 30, 12:22 PSTIdentified - Beginning at 19:39 UTC , Nov. 30th, some customers may experience delays with non-ping Synthetics monitors from some locations. Customers may see delayed notifications for Synthetics results. Customers are encouraged to verify the status of their applications using non-ping monitors.

Newrelic
Synthetics Monitoring Issues

Nov 30, 11:12 PSTResolved - As of 19:09 UTC , Nov. 30th, Synthetics checks are now being processed normally. Results from Synthetics checks that were delayed will be shown at the time they occurred. Customers may have seen delayed notifications for Synthetics checks. Customers are encouraged to verify the status of their monitors.Nov 30, 10:28 PSTIdentified - Synthetics status update as of 18:28 UTC , Nov. 30th Manual validation of Scripted and API checks should no longer be displaying error messages. Delays in Synthetics check results are decreasing. As a result customers may see notifications for checks that would have violated during periods of delay.Nov 30, 08:21 PSTInvestigating - Synthetics status update as of November 30th at 16:21 PM UTC : - Checks for Public and Private locations continue to run as scheduled - Increased delays when displaying check results in the UI - Increased delays when receiving Alert notifications - Manual validation of Scripted and API checks may display an error message While our engineering teams continue addressing theses issues, we recommend that customers confirm their systems are functioning correctly. We will continue to update this status page with new information as it is available or every 4 hours.Nov 30, 05:14 PSTUpdate - As of November 30th at 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of November 30th at 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 10:28 PSTIdentified - Synthetics status update as of 18:28 UTC , Nov. 30th Manual validation of Scripted and API checks should no longer be displaying error messages. Delays in Synthetics check results are decreasing. As a result customers may see notifications for checks that would have violated during periods of delay.Nov 30, 08:21 PSTInvestigating - Synthetics status update as of November 30th at 16:21 PM UTC : - Checks for Public and Private locations continue to run as scheduled - Increased delays when displaying check results in the UI - Increased delays when receiving Alert notifications - Manual validation of Scripted and API checks may display an error message While our engineering teams continue addressing theses issues, we recommend that customers confirm their systems are functioning correctly. We will continue to update this status page with new information as it is available or every 4 hours.Nov 30, 05:14 PSTUpdate - As of November 30th at 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of November 30th at 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 08:21 PSTInvestigating - Synthetics status update as of November 30th at 16:21 PM UTC : - Checks for Public and Private locations continue to run as scheduled - Increased delays when displaying check results in the UI - Increased delays when receiving Alert notifications - Manual validation of Scripted and API checks may display an error message While our engineering teams continue addressing theses issues, we recommend that customers confirm their systems are functioning correctly. We will continue to update this status page with new information as it is available or every 4 hours.Nov 30, 05:14 PSTUpdate - As of November 30th at 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of November 30th at 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 08:21 PSTInvestigating - Synthetics status update as of 16:21 PM UTC : - Checks for Public and Private locations continue to run as scheduled - Increased delays when displaying check results in the UI - Increased delays when receiving Alert notifications - Manual validation of Scripted and API checks may display an error message While our engineering teams continue addressing theses issues, we recommend that customers confirm their systems are functioning correctly. We will continue to update this status page with new information as it is available or every 4 hours.Nov 30, 05:14 PSTUpdate - As of 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 08:21 PSTInvestigating - Synthetics status update as of 16:21 PM UTC : - Checks for Public and Private locations continue to run as scheduled - Increased delays when displaying check results in the UI - Increased delays when receiving Alert notifications - Manual validation of Scripted and API checks may display an error message While our engineering teams continue addressing theses issues, we recommend that customers confirm their systems are functioning correctly. We will continue to update this status page with new information as it is available or every 4 hours.Nov 30, 05:14 PSTUpdate - As of 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 05:14 PSTUpdate - As of 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks are delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 05:14 PSTUpdate - As of 13:15 PM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks may be delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours. Thank you for bearing with us as we work on restoring normal service.Nov 30, 01:05 PSTUpdate - As of 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks may be delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks may be delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 30, 01:05 PSTUpdate - As of 09:05 AM UTC , Synthetics checks continue to run as scheduled. The results and notifications for these checks may be delayed. While our engineering teams continue addressing this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks may be delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 29, 21:15 PSTUpdate - Synthetics checks continue to run as scheduled. The results and notifications for these checks may be delayed. While our engineering teams address this issue, we recommend that customers confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 29, 17:15 PSTMonitoring - Synthetics checks are running as scheduled, however the results and notifications for these checks may be delayed. Our engineering teams are working to address the issue. We continue to encourage customers to confirm their systems are functioning correctly. We will update this status page with new information as it is available or every 4 hours.Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Insights UI Issues

Nov 29, 14:16 PSTResolved - As of 22:06 UTC , all issues when accessing the Insights UI and performing queries have been resolved.Nov 29, 11:54 PSTIdentified - Beginning at 19:42 UTC , some customers may experience issues when accessing the Insights UI and performing queries.

Newrelic
Synthetics Monitoring Issues

Nov 29, 12:01 PSTIdentified - Our engineering teams are actively working to address this issue. Synthetics checks are running as normal, but customers may experience delays receiving notifications. Customers are encouraged to confirm that their systems are functioning correctly.Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Insights UI Issues

Nov 29, 11:54 PSTIdentified - Beginning at 19:42 UTC , some customers may experience issues when accessing the Insights UI and performing queries.

Newrelic
Insights UI Issues

Nov 29, 09:24 PSTResolved - As of 17:19 UTC , all issues when accessing the Insights UI and performing queries have been resolved.Nov 29, 08:51 PSTIdentified - Beginning at 14:55 UTC , some customers may experience issues when accessing the Insights UI and performing queries.

Newrelic
Insights UI Issues

Nov 29, 08:51 PSTIdentified - Beginning at 14:55 UTC , some customers may experience issues when accessing the Insights UI and performing queries.

Newrelic
Insights UI Issues

Nov 29, 08:51 PSTIdentified - Beginning at 14:55 AM UTC , some customers may experience issues when accessing the Insights UI and performing queries.

Newrelic
Synthetics Monitoring Issues

Nov 29, 08:29 PSTUpdate - We are continuing to investigate this incident. Customers continue to experience delays receiving notifications. Synthetics checks are running as normal. Please check that your systems are functioning correctly.Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Synthetics Monitoring Issues

Nov 29, 04:37 PSTInvestigating - Beginning at 11:00 UTC , Synthetics customers may notice irregularities with their most recent data where monitor results are temporarily delayed. Recent Synthetics alert notifications are delayed or not sent. Customers are encouraged to confirm that their systems are functioning correctly.

Newrelic
Alert Notifications Not Sent

Nov 12, 07:58 PSTResolved - Between 15:11 UTC and 15:25 UTC on November 12th some Alert notifications were not sent. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Newrelic.com availability

Nov 3, 09:51 PDT Resolved - All customers should now be able to access www.newrelic.com successfully. Data collection and alerting were not impacted.Nov 3, 09:09 PDT Investigating - Some customers may intermittently see an error or blank page when trying to access www.newrelic.com due to an upstream service provider issue. Customers are encouraged to visit https://rpm.newrelic.com in order to log into their accounts.

Newrelic
Newrelic.com availability

Nov 3, 09:09 PDT Investigating - Some customers may intermittently see an error or blank page when trying to access www.newrelic.com due to an upstream service provider issue. Customers are encouraged to visit https://rpm.newrelic.com in order to log into their accounts.

Newrelic
Newrelic.com availability

Nov 3, 09:09 PDT Investigating - Some customers may intermittently see an error or blank page when trying to access www.newrelic.com due to an upstream service provider issue.

Newrelic
APM and Alerts irregularities

Nov 2, 11:10 PDT Resolved - Between 17:10 UTC and 18:02 UTC all APM, Browser, and Mobile customers may see charts irregularities. Alert notifications may not have been sent, or have been delayed. Additionally, alerts may have been sent incorrectly to some customers. We encourage customers to check the status of their applications and infrastructure.Nov 2, 10:52 PDT Investigating - Starting at 17:10 UTC all APM customers may see irregularities in their metric charts for APM, Browser, and Mobile. Alert notifications may not be sent, or be delayed. Additionally, false alerts may be sent to some customers due to metric irregularities. We encourage customers to check the status of their applications and infrastructure.

Newrelic
APM and Alerts irregularities

Nov 2, 10:52 PDT Investigating - Starting at 17:10 UTC all APM customers may see irregularities in their metric charts for APM, Browser, and Mobile. Alert notifications may not be sent, or be delayed. Additionally, false alerts may be sent to some customers due to metric irregularities. We encourage customers to check the status of their applications and infrastructure.

Newrelic
Synthetics checks and Synthetics based Alerts delays

Oct 31, 21:25 PDT Resolved - Synthetics checks are processing normally and the UI is operational. On November 1 between 01:00 - 04:00 UTC Synthetics checks were not processed, and Synthetics based Alert notifications may have been sent erroneously or not sent.Oct 31, 20:10 PDT Monitoring - We are continuing to work on recovering Synthetics processing and access to the Synthetics UI. Alerts for Synthetics checks may not have triggered and Synthetics checks may not have completed during this time. Customers are encouraged to confirm that their servers and applications are functioning correctly.Oct 31, 19:33 PDT Identified - Starting at November 1, 01:30 UTC , customers may experience a delay in Synthetics monitor checks and delays in Synthetics based Alerts delivery.

Newrelic
Synthetics checks and Synthetics based Alerts delays

Oct 31, 21:25 PDT Resolved - Synthetics checks are processing normally and the UI is operational. On November 1 between 01:00 and 04:00 UTC , Synthetics checks were not processed, and Synthetics based Alerts may have been delayed or erroneous notifications may have been received.Oct 31, 20:10 PDT Monitoring - We are continuing to work on recovering Synthetics processing and access to the Synthetics UI. Alerts for Synthetics checks may not have triggered and Synthetics checks may not have completed during this time. Customers are encouraged to confirm that their servers and applications are functioning correctly.Oct 31, 19:33 PDT Identified - Starting at November 1, 01:30 UTC , customers may experience a delay in Synthetics monitor checks and delays in Synthetics based Alerts delivery.

Newrelic
Synthetics checks and Synthetics based Alerts delays

Oct 31, 20:10 PDT Monitoring - We are continuing to work on recovering Synthetics processing and access to the Synthetics UI. Alerts for Synthetics checks may not have triggered and Synthetics checks may not have completed during this time. Customers are encouraged to confirm that their servers and applications are functioning correctly.Oct 31, 19:33 PDT Identified - Starting at November 1, 01:30 UTC , customers may experience a delay in Synthetics monitor checks and delays in Synthetics based Alerts delivery.

Newrelic
Synthetics checks and Synthetics based Alerts delays

Oct 31, 19:33 PDT Identified - Starting at November 1, 01:30 UTC , customers may experience a delay in Synthetics monitor checks and delays in Synthetics based Alerts delivery.

Newrelic
Synthetics checks and Synthetics based Alerts delays

Oct 31, 19:33 PDT Identified - Starting at November 1 01:30 UTC , customers may experience a delay in Synthetics monitor checks and delays in Synthetics based Alerts delivery.

Newrelic
Synthetics checks and Synthetics based Alerts delays

Oct 31, 19:33 PDT Identified - Starting at November 1 01:30 UTC , you may experience a delay in Synthetics monitor checks and delays in Synthetics based Alerts delivery. More detailed information to follow.

Newrelic
Microsoft Azure Portal Inaccessible

Oct 28, 10:00 PDT Resolved - As of 16:50 UTC on October 28th, access to New Relic through the Microsoft Azure portal has been restored for most customers. If you continue to experience access issues, please contact us (https://support.newrelic.com/).Oct 27, 16:33 PDT Update - We are continuing to work on restoring customers’ access to New Relic through the Microsoft Azure portal. Data collection and Alerting should not be impacted. It may take some time to fully resolve the issue. We will provide an update as soon as there is a change in status, or by 17:00 UTC on October 28th. Thank you for bearing with us while we return things to normal.Oct 27, 12:50 PDT Identified - We have identified the issue and are actively working to restore access to New Relic through the Microsoft Azure portal.Oct 27, 08:21 PDT Investigating - Since 08:00 UTC on October 27th, customers are unable to access their New Relic account from the Microsoft Azure portal. Data collection and Alerting should not be impacted. We are engaging Microsoft for their assistance to resolve this issue.

Newrelic
Microsoft Azure Portal Inaccessible

Oct 27, 16:33 PDT Update - We are continuing to work on restoring customers’ access to New Relic through the Microsoft Azure portal. Data collection and Alerting should not be impacted. It may take some time to fully resolve the issue. We will provide an update as soon as there is a change in status, or by 17:00 UTC on October 28th. Thank you for bearing with us while we return things to normal.Oct 27, 12:50 PDT Identified - We have identified the issue and are actively working to restore access to New Relic through the Microsoft Azure portal.Oct 27, 08:21 PDT Investigating - Since 08:00 UTC on October 27th, customers are unable to access their New Relic account from the Microsoft Azure portal. Data collection and Alerting should not be impacted. We are engaging Microsoft for their assistance to resolve this issue.

Newrelic
Microsoft Azure Portal Inaccessible

Oct 27, 12:50 PDT Identified - We have identified the issue and are actively working to restore access to New Relic through the Microsoft Azure portal.Oct 27, 08:21 PDT Investigating - Since 08:00 UTC on October 27th, customers are unable to access their New Relic account from the Microsoft Azure portal. Data collection and Alerting should not be impacted. We are engaging Microsoft for their assistance to resolve this issue.

Newrelic
Microsoft Azure Portal Inaccessible

Oct 27, 08:21 PDT Investigating - Since 08:00 UTC on October 27th, customers are unable to access their New Relic account from the Microsoft Azure portal. Data collection and Alerting should not be impacted. We are engaging Microsoft for their assistance to resolve this issue.

Newrelic
Alerts notifications not sent

Oct 24, 15:19 PDT Resolved - Between 21:10 - 21:59 UTC on October 24 Alerts notifications were not sent. Violations and incidents were created during this time. As of 21:59 UTC , Alerts is fully operational - notifications are being processed and sent as expected. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Alerts notifications not sent

Oct 24, 15:19 PDT Resolved - Between 21:10 - 21:59 UTC on October 24 Alerts notifications were not sent. Violations and incidents were created during this time. As of 21:59 UTC Oct 24, Alerts is fully operational - notifications are being processed and sent as expected. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

Oct 21, 14:39 PDT Resolved - As of 21:28 UTC , Oct 21st, New Relic has taken mitigation steps to resolve the upstream DNS issues that have been impacting our customers. Between 15:52 and 21:28 UTC , Oct. 21st, some customers may have had trouble accessing New Relic due to upstream DNS provider issues. Some customers may see chart irregularities in APM, Alerts, Browser, Mobile, Servers, Synthetics, and Insights during this time period. Alert violations may or may not have triggered during this time period. While this issue is resolved for most customers, some customers may experience several days of lingering impact while DNS updates fully propagate. During this time some customers may continue experiencing issues connecting to New Relic services. Customers may be able to flush their DNS caches to mitigate the symptoms.Oct 21, 11:39 PDT Monitoring - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Some customers may see chart irregularities in APM, Alerts, Browser, Mobile, Servers, Synthetics, and Insights. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.Oct 21, 10:48 PDT Identified - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.

Newrelic
DNS Latency Issues

Oct 21, 11:39 PDT Monitoring - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Some customers may see chart irregularities in APM, Alerts, Browser, Mobile, Servers, Synthetics, and Insights. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.Oct 21, 10:48 PDT Identified - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.

Newrelic
DNS Latency Issues

Oct 21, 11:39 PDT Monitoring - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Some customers may see chart irregularities in APM, Alerts, Browser, Mobile, Servers, Synthetics, and Insights. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.Oct 21, 10:48 PDT Identified - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.

Newrelic
DNS Latency Issues

Oct 21, 10:48 PDT Identified - Since approximately 15:52 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Alerts violations may or may not trigger. Customers are encouraged to confirm that their servers and applications are functioning correctly. Customers may have trouble accessing the support page (http://support.newrelic.com), and emails to support to create a ticket may not be received.

Newrelic
DNS Latency Issues

Oct 21, 07:01 PDT Resolved - DNS issues have been resolved. All New Relic services are operational.Oct 21, 06:14 PDT Monitoring - Since approximately 11:10 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly. All New Relic services are operational.

Newrelic
DNS Latency Issues

Oct 21, 06:14 PDT Monitoring - Since approximately 11:10 UTC , customers may have trouble accessing New Relic due to upstream DNS latency issues. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly. All New Relic services are operational.

Newrelic
Support Site Unavailable

Oct 21, 05:43 PDT Investigating - Our Support site (https://support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com).

Newrelic
Support Site Unavailable

Oct 19, 03:58 PDT Resolved - Our Support site (https://support.newrelic.com) is fully operational.Oct 19, 03:19 PDT Monitoring - Our Support site (https://support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com).

Newrelic
Support Site Unavailable

Oct 19, 03:19 PDT Monitoring - Our Support site (https://support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com).

Newrelic
Insights, APM and Synthetics UI issues

Oct 14, 16:56 PDT Resolved - As of 23:45 UTC charts and queries in APM, Insights, and Synthetics are fully functional.Oct 14, 16:15 PDT Investigating - Starting at 22:27 UTC charts and queries in APM, Insights, and Synthetics may be intermittently available and customers may see blank charts and errors.

Newrelic
Insights, APM and Synthetics UI issues

Oct 14, 16:15 PDT Investigating - Starting at 22:27 UTC charts and queries in APM, Insights, and Synthetics may be intermittently available and customers may see blank charts and errors.

Newrelic
Insights, APM and Synthetics UI issues

Oct 14, 16:15 PDT Investigating - Starting at 22:27 UTC charts and queries in APM and Insights may be intermittently available and customers may see blank charts and errors.

Newrelic
Insights, APM and Synthetics UI issues

Oct 14, 16:15 PDT Investigating - Starting at 22:27 UTC charts and queries in APM and Insights may be intermittently available and customers may see blank charts and errors. Data collection does not appear to be impacted. More detailed information to follow.

Newrelic
SSL Certificate Issues

Oct 14, 13:49 PDT Resolved - Between 11:17 and 20:06 UTC , October 13th, our upstream network provider experienced an issue with SSL certificates. As of 20:40 UTC , October 14th, new certificates have been issued to address the issue. However, some customers may experience several days of lingering impact while DNS updates fully propagate. During this time some customers may experience issues connecting to the newrelic.com storefront page, and some customer applications using the New Relic Browser agent may have users who experience page loading issues on pages using the agent.

Newrelic
Support Site Unavailable

Oct 13, 12:37 PDT Resolved - Our Support site (https://support.newrelic.com) is fully operational.Oct 13, 11:21 PDT Monitoring - Our Support site (https://support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com).

Newrelic
Support Site Unavailable

Oct 13, 11:21 PDT Monitoring - Our Support site (https://support.newrelic.com) is temporarily unavailable. Please visit our Online Technical Community for your support needs (https://discuss.newrelic.com).

Newrelic
Synthetics UI Issues

Oct 12, 15:59 PDT Resolved - Synthetics UI is now functioning normally. Between 19:36 UTC and 22:54 UTC , customers were not able to configure non-email Alert notification channels through the Synthetics UI.Oct 12, 14:26 PDT Monitoring - Alert notifications are functioning normally. Upon further investigation, since 19:36 UTC , customers have not been able to configure non-email Alert notification channels through the Synthetics UI.Oct 12, 13:51 PDT Identified - Since 19:36 UTC , customers may not have received Alerts notifications through non-email notification channels. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Synthetics UI Issues

Oct 12, 14:26 PDT Monitoring - Alert notifications are functioning normally. Upon further investigation, since 19:36 UTC , customers have not been able to configure non-email Alert notification channels through the Synthetics UI.Oct 12, 13:51 PDT Identified - Since 19:36 UTC , customers may not have received Alerts notifications through non-email notification channels. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Missing Alert Notifications

Oct 12, 14:26 PDT Monitoring - Alert notifications are functioning normally. Upon further investigation, since 19:36 UTC , customers have not been able to configure non-email Alert notification channels through the Synthetics UI.Oct 12, 13:51 PDT Identified - Since 19:36 UTC , customers may not have received Alerts notifications through non-email notification channels. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Missing Alert Notifications

Oct 12, 13:51 PDT Identified - Since 19:36 UTC , customers may not have received Alerts notifications through non-email notification channels. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Chart Irregularities

Oct 6, 13:39 PDT Resolved - As of 18:57 UTC , all products have returned to normal functionality. Between 15:40-17:40 UTC customers may see irregularities in chart data in APM, Servers and Plugins. All data has backfilled. Chart irregularities will smooth out over time. Between 17:24-18:57 UTC , Alerts violations may not have triggered. Customers are encouraged to verify the status of their applications and infrastructure during this time period.Oct 6, 12:06 PDT Monitoring - As of 18:33 UTC , APM, Servers, and Plugins charts have returned to normal functionality. As of 18:57 UTC , Alerts is now functioning normally. Between 15:40-18:33 UTC , you may see irregularities in charts for APM, Servers, and Plugins. Between 17:24-18:57 UTC , Alerts violations may not have triggered. You are encouraged to verify that status of your APM applications during this time period.Oct 6, 10:57 PDT Update - As of 17:13 UTC , Browser, Mobile, and Insights are functioning normally. You may continue to see irregularities in APM charts.Oct 6, 10:28 PDT Identified - Starting at 17:25 UTC , Alert conditions will not be evaluated. You are encouraged to check the status of your applications and infrastructure after this time.Oct 6, 09:40 PDT Update - Starting at 16:08 UTC , all New Relic services are no longer throwing 500 errors when signing in. You may still see irregularities in APM and Insights charts.Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Chart Irregularities

Oct 6, 12:06 PDT Monitoring - As of 18:33 UTC , APM, Servers, and Plugins charts have returned to normal functionality. As of 18:57 UTC , Alerts is now functioning normally. Between 15:40-18:33 UTC , you may see irregularities in charts for APM, Servers, and Plugins. Between 17:24-18:57 UTC , Alerts violations may not have triggered. You are encouraged to verify that status of your APM applications during this time period.Oct 6, 10:57 PDT Update - As of 17:13 UTC , Browser, Mobile, and Insights are functioning normally. You may continue to see irregularities in APM charts.Oct 6, 10:28 PDT Identified - Starting at 17:25 UTC , Alert conditions will not be evaluated. You are encouraged to check the status of your applications and infrastructure after this time.Oct 6, 09:40 PDT Update - Starting at 16:08 UTC , all New Relic services are no longer throwing 500 errors when signing in. You may still see irregularities in APM and Insights charts.Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Chart Irregularities

Oct 6, 10:57 PDT Update - As of 17:13 UTC , Browser, Mobile, and Insights are functioning normally. You may continue to see irregularities in APM charts.Oct 6, 10:28 PDT Identified - Starting at 17:25 UTC , Alert conditions will not be evaluated. You are encouraged to check the status of your applications and infrastructure after this time.Oct 6, 09:40 PDT Update - Starting at 16:08 UTC , all New Relic services are no longer throwing 500 errors when signing in. You may still see irregularities in APM and Insights charts.Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Chart Irregularities

Oct 6, 10:28 PDT Identified - Starting at 17:25 UTC , Alert conditions will not be evaluated. You are encouraged to check the status of your applications and infrastructure after this time.Oct 6, 09:40 PDT Update - Starting at 16:08 UTC , all New Relic services are no longer throwing 500 errors when signing in. You may still see irregularities in APM and Insights charts.Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Chart Irregularities

Oct 6, 09:40 PDT Update - Starting at 16:08 UTC , all New Relic services are no longer throwing 500 errors when signing in. You may still see irregularities in APM and Insights charts.Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Chart Irregularities

Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Chart Irregularities

Oct 6, 09:09 PDT Investigating - Starting at 15:40 UTC , you may see irregularities when viewing charts in APM, Browser, Mobile, Servers, and Insights. You may also see 500 errors when attempting to view these charts in the UI.

Newrelic
Synthetics UI Issues

Oct 4, 07:09 PDT Resolved - As of 14:05 UTC Synthetics Check results are available in the Synthetics UIOct 4, 04:16 PDT Identified - Since 04:00 UTC on October 4th - Details of Synthetics Check results are temporarily unavailable through the Synthetics UI. - Synthetics Checks and Alerting are operating as normal. - Synthetics Check results can be queried at insights.newrelic.com

Newrelic
Synthetics UI Issues

Oct 4, 04:16 PDT Identified - Since 04:00 UTC on October 4th - Details of Synthetics Check results are temporarily unavailable through the Synthetics UI. - Synthetics Checks and Alerting are operating as normal. - Synthetics Check results can be queried at insights.newrelic.com

Newrelic
Alerts errors and missing notifications

Oct 3, 15:22 PDT Resolved - From 14:02 to 15:01 PT on 03 Oct, customers may have experienced missing or delayed Alerts notifications. If customers attempted to make changes to Alerts in the API or UI they may have received an error. As of 15:01 PT on 03 Oct, Alerts is functioning correctly and notifications are being sent out.

Newrelic
Legacy Alerting Email Notifications

Oct 3, 02:28 PDT Resolved - As of 08:55 UTC all Legacy Alerting notifications are fully operational. Between 07:57 UTC and 08:55 UTC , some customers did not receive email notifications for Legacy Alerting or Mobile Crash Reports due to an issue with our upstream mail provider. Other notification channels were unaffected. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Synthetics API Errors

Sep 28, 13:09 PDT Resolved - As of 20:01 UTC on September 28, the Synthetics API is performing normally. Between 17:11 UTC and 20:01 UTC on September 28, customers using the Synthetics API may have received 500 errors. Customers are encouraged to confirm any API calls sent during this time and retry any that returned 500 errors.Sep 28, 12:23 PDT Investigating - Beginning 17:11 UTC on September 28, customers using the Synthetics API may receive 500 errors.

Newrelic
Synthetics API Errors

Sep 28, 12:23 PDT Investigating - Beginning 17:11 UTC on September 28, customers using the Synthetics API may receive 500 errors.

Newrelic
Synthetics monitor delays

Sep 28, 02:13 PDT Resolved - As of 0830 UTC on Sep 28th Synthetics is fully operational.Sep 27, 23:19 PDT Update - Between 0550 and 0615 UTC The Synthetics UI was unavailable for some customers. Monitor checks were still run during this time.Sep 27, 22:13 PDT Identified - Beginning on September 28 at 0100 UTC , Synthetics customers may see delays of up to 8 minutes in their monitor checks. Those with check frequencies under 10 minutes may see gaps or other chart irregularities. Customers with alert policies configured for Synthetics may experience up to an 8-minute delay in receiving notifications. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics monitor delays

Sep 27, 23:19 PDT Update - Between 0550 and 0615 UTC The Synthetics UI was unavailable for some customers. Monitor checks were still run during this time.Sep 27, 22:13 PDT Identified - Beginning on September 28 at 0100 UTC , Synthetics customers may see delays of up to 8 minutes in their monitor checks. Those with check frequencies under 10 minutes may see gaps or other chart irregularities. Customers with alert policies configured for Synthetics may experience up to an 8-minute delay in receiving notifications. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics monitor delays

Sep 27, 22:13 PDT Identified - Beginning on September 28 at 0100 UTC , Synthetics customers may see delays of up to 8 minutes in their monitor checks. Those with check frequencies under 10 minutes may see gaps or other chart irregularities. Customers with alert policies configured for Synthetics may experience up to an 8-minute delay in receiving notifications. We encourage users to check the status of their applications and infrastructure.

Newrelic
Synthetics monitor delays

Sep 27, 22:13 PDT Identified - Beginning on September 28 at 0100 UTC , Synthetics customers may see delays of up to 8 minutes in their monitor checks. Those with check durations under 10 minutes may see gaps or other chart irregularities. Customers with alert policies configured for Synthetics may experience up to an 8-minute delay in receiving notifications. We encourage users to check the status of their applications and infrastructure.

Newrelic
Scheduled Maintenance September 25th 5 AM to 7 AM (UTC)

Sep 25, 00:00 PDT Completed - The scheduled maintenance has been completed.Sep 24, 22:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 8, 16:45 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, September 25th from 5:00 AM UTC to 7:00 AM UTC (or Saturday, September 24th from 10:00 PM PT to midnight PT). You can expect a short service interruption at some point during this timeframe. Please note, Alert notifications and Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance September 25th 5 AM to 7 AM (UTC)

Sep 24, 22:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 8, 16:45 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, September 25th from 5:00 AM UTC to 7:00 AM UTC (or Saturday, September 24th from 10:00 PM PT to midnight PT). You can expect a short service interruption at some point during this timeframe. Please note, Alert notifications and Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance September 25th 5 AM to 7 AM (UTC)

Sep 8, 16:45 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, September 25th from 5:00 AM UTC to 7:00 AM UTC (or Saturday, September 24th from 10:00 PM PT to midnight PT). You can expect a short service interruption at some point during this timeframe. Please note, Alert notifications and Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Alerting and APM irregularities

Sep 21, 12:51 PDT Resolved - As of 19:20 UTC Legacy alerting and APM UI are now available. Between 19:05 and 19:20 UTC Legacy Alert notifications were not sent and incidents were not created. We encourage users to check the status of their applications and infrastructure. APM chart data irregularities will normalize over time.Sep 21, 12:32 PDT Investigating - Legacy alerting is currently unavailable. The APM UI may be intermittently unavailable. Please continue to monitor this page for updates.

Newrelic
Alerting and APM irregularities

Sep 21, 12:32 PDT Investigating - Legacy alerting is currently unavailable. The APM UI may be intermittently unavailable. Please continue to monitor this page for updates.

Newrelic
Synthetics monitors

Sep 9, 12:06 PDT Resolved - As of 18:53 UTC , September 9th, all Synthetics monitors are running and Synthetics alert notifications are being processed as expected. The affected monitors will see a gap in data that will not backfill. If there was an alertable condition during the incident, the alert notification was not sent.Sep 9, 11:03 PDT Identified - We have identified the cause of the issue and are actively working to address it. We encourage you to check the status of your monitored applications.Sep 9, 08:50 PDT Investigating - Beginning at 19:00 UTC , September 8th, a small number of Synthetics monitors are not running. The affected customers may see gaps in data during this timeframe. If there is an alertable condition, the alert notification will not be sent.

Newrelic
Synthetics monitors

Sep 9, 11:03 PDT Identified - We have identified the cause of the issue and are actively working to address it. We encourage you to check the status of your monitored applications.Sep 9, 08:50 PDT Investigating - Beginning at 19:00 UTC , September 8th, a small number of Synthetics monitors are not running. The affected customers may see gaps in data during this timeframe. If there is an alertable condition, the alert notification will not be sent.

Newrelic
Synthetics monitors

Sep 9, 08:50 PDT Investigating - Beginning at 19:00 UTC , September 8th, a small number of Synthetics monitors are not running. The affected customers may see gaps in data during this timeframe. If there is an alertable condition, the alert notification will not be sent.

Newrelic
Data collection issue

Sep 3, 22:16 PDT Resolved - This incident has been resolved.Sep 3, 22:05 PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep 3, 21:39 PDT Identified - Beginning at 03:30 UTC , a small subset of customers may experience a delay in the display of chart data. Some alert notifications may not have been sent during this time.

Newrelic
Data collection issue

Sep 3, 22:05 PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep 3, 21:39 PDT Identified - Beginning at 03:30 UTC , a small subset of customers may experience a delay in the display of chart data. Some alert notifications may not have been sent during this time.

Newrelic
Data collection issue

Sep 3, 21:39 PDT Identified - Beginning at 03:30 UTC , a small subset of customers may experience a delay in the display of chart data. Some alert notifications may not have been sent during this time.

Newrelic
Alerts & Synthetics notifications & APM charts

Aug 26, 08:17 PDT Resolved - As of 15:05 UTC - APM, Alerts & Synthetics are fully operational.Aug 26, 08:05 PDT Investigating - Beginning at 12:50 UTC on August 26th, customers may not have received their Alert or Synthetic notifications on time. We encourage users to check the status of their applications. Some of the APM, Alerts or Synthetics charts are displaying intermittent error messages such as "This page has encountered a server error" or “This chart has failed to load”.

Newrelic
Alerts & Synthetics notifications & APM charts

Aug 26, 08:05 PDT Investigating - Beginning at 12:50 UTC on August 26th, customers may not have received their Alert or Synthetic notifications on time. We encourage users to check the status of their applications. Some of the APM, Alerts or Synthetics charts are displaying intermittent error messages such as "This page has encountered a server error" or “This chart has failed to load”.

Newrelic
Alerts notifications not sent

Aug 26, 04:18 PDT Resolved - As of 10:47 UTC Alerts notifications are being processed and delivered as expected. Between 08:43 - 10:47 UTC on August 26th some Alerts notifications were not sent and some incidents were not created or updated. Some Alerts customers may have encountered chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts. Legacy Alerting was not affected.Aug 26, 02:44 PDT Update - Beginning at 08:43 AM UTC on August 26th Alerts notifications may not be sent and some incidents cannot be created or updated. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.Aug 26, 02:05 PDT Investigating - Beginning at 08:43 AM UTC on August 26th Alerts notifications are not being sent. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.

Newrelic
Alerts notifications not sent

Aug 26, 04:18 PDT Resolved - As of 10:47 UTC Alerts is fully operational - notifications are being processed and delivered as expected. Between 08:43 - 10:47 UTC on August 26th some Alerts notifications were not sent and some incidents were not created or updated.Aug 26, 02:44 PDT Update - Beginning at 08:43 AM UTC on August 26th Alerts notifications may not be sent and some incidents cannot be created or updated. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.Aug 26, 02:05 PDT Investigating - Beginning at 08:43 AM UTC on August 26th Alerts notifications are not being sent. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.

Newrelic
Alerts notifications not sent

Aug 26, 02:44 PDT Update - Beginning at 08:43 AM UTC on August 26th Alerts notifications may not be sent and some incidents cannot be created or updated. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.Aug 26, 02:05 PDT Investigating - Beginning at 08:43 AM UTC on August 26th Alerts notifications are not being sent. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.

Newrelic
Alerts notifications not sent

Aug 26, 02:05 PDT Investigating - Beginning at 09:43 AM UTC on August 26th Alerts notifications are not being sent. Legacy Alerting is not affected. We encourage users to check the status of their applications. Some customers may encounter chart errors with the message "This page has encountered a server error" or “This chart has failed to load” in pages retrieving data from Alerts.

Newrelic
Alert notification delays

Aug 25, 12:17 PDT Resolved - As of 19:07 UTC all new Alerts notifications are being processed and delivered as expected. From 18:15 - 19:07 UTC some new Alerts customers may not have received their notifications on time, and traffic lights may not have represented current application status. Some Synthetics customers who utilize new Alerts may also have been impacted by this incident.Aug 25, 12:04 PDT Investigating - Starting at 18:15 UTC some new Alerts customers may not receive their notifications on time, and traffic lights may not represent current application status. Some Synthetics customers who utilize new Alerts may also be impacted by this incident. We encourage users to check the status of their applications.

Newrelic
Alert notification delays

Aug 25, 12:04 PDT Investigating - Starting at 18:15 UTC some new Alerts customers may not receive their notifications on time, and traffic lights may not represent current application status. Some Synthetics customers who utilize new Alerts may also be impacted by this incident. We encourage users to check the status of their applications.

Newrelic
Data collection issue

Aug 24, 12:53 PDT Resolved - As of 18:53 UTC , all data is reporting normally again. From 17:50 until 18:53 UTC , you may notice a gap in charts for APM, Browser, and Mobile data. Alerts on this data would not have been sent during this time.Aug 24, 12:09 PDT Identified - Beginning at 17:50 until 18:53 UTC , some customers may have experienced an interruption in APM, Browser and Mobile data collection which could result in a gap in chart data. Alert notifications on affected data will not be sent.

Newrelic
Data collection issue

Aug 24, 12:53 PDT Resolved - As of 18:53 UTC , all data is reporting normally again. From 17:50 until 18:53 UTC , you may notice a gap in chart data for APM, Browser, and Mobile data. Alerts on this data would not have been sent during this time.Aug 24, 12:09 PDT Identified - Beginning at 17:50 until 18:53 UTC , some customers may have experienced an interruption in APM, Browser and Mobile data collection which could result in a gap in chart data. Alert notifications on affected data will not be sent.

Newrelic
Data collection issue

Aug 24, 12:09 PDT Identified - Beginning at 17:50 until 18:53 UTC , some customers may have experienced an interruption in APM, Browser and Mobile data collection which could result in a gap in chart data. Alert notifications on affected data will not be sent.

Newrelic
“Server Not Reporting” notifications

Aug 16, 15:29 PDT Resolved - As of 16-Aug-2016 21:26 UTC , “Server Not Reporting” notifications are being processed normally. Between 12-Aug-2016 21:00 UTC and 16-Aug-2016 21:26 UTC , some customers may not have received “Server Not Reporting” notifications or may have received delayed “Server Not Reporting” notifications.

Newrelic
20160729.4 - Browser Data Lag

Jul 29, 12:32 PDT Resolved - Browser data is reporting normally and there is no longer a delay in the creation of new Browser apps as of 19:15 UTC . Starting at 18:08 until 19:15 UTC July 29th, customers may have notice a delay in the reporting of Browser data. Newly created Browser apps may have also taken longer than usual to appear. Alerts based on this Browser data would have been delayed during the time window.Jul 29, 12:10 PDT Identified - Starting at 18:08 UTC July 29th, customers may notice a delay in the reporting of Browser data. Newly created Browser apps may also take longer than usual to appear. Alerts for this Browser data will be delayed.

Newrelic
20160729.4 - Browser Data Lag

Jul 29, 12:10 PDT Identified - Starting at 18:08 UTC July 29th, customers may notice a delay in the reporting of Browser data. Newly created Browser apps may also take longer than usual to appear. Alerts for this Browser data will be delayed.

Newrelic
Legacy Alerting Notifications

Jul 29, 10:45 PDT Resolved - As of 17:05 UTC July 29, legacy alert notifications are processing normally. Between 10:17-17:05 UTC July 29, customers using legacy alerting may not have had incidents created or received their legacy alert notifications. Alerts customers were not affected. Customers are encouraged to ensure their systems are operational.Jul 29, 07:04 PDT Update - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected.Jul 29, 06:17 PDT Identified - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers may not be able to access the REST API at this time.Jul 29, 05:42 PDT Investigating - Since 10:30 UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
Legacy Alerting Notifications

Jul 29, 07:04 PDT Update - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected.Jul 29, 06:17 PDT Identified - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers may not be able to access the REST API at this time.Jul 29, 05:42 PDT Investigating - Since 10:30 UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
Legacy Alerting: Notifications Delayed

Jul 29, 07:04 PDT Update - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected.Jul 29, 06:17 PDT Identified - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers may not be able to access the REST API at this time.Jul 29, 05:42 PDT Investigating - Since 10:30 UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
Legacy Alerting: Notifications Delayed

Jul 29, 07:04 PDT Update - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected.Jul 29, 06:17 PDT Identified - Since 10:30 UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers may not be able to access the REST API at this time.Jul 29, 05:42 PDT Investigating - Since 10:30 AM UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
APM API Issues

Jul 29, 10:08 PDT Resolved - APM API, New Relic Mobile Apps and Storefront are now fully operational. Between 12:45-3:55 PM UTC July 29th customers utilising any APM API capabilities may have received inaccurate data or timeouts for requests. Insights and Synthetics API’s were unaffected. Customers using the New Relic Mobile Apps may have encountered a 503 error page with the message “Something went wrong. 503 Service Unavailable”. Customers may also have noticed chart irregularities and charts failing to load. In addition, attempting to sign up at newrelic.com/signup received the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 08:30 PDT Update - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. Customers using the New Relic Mobile Apps may encounter a 503 error page with the message “Something went wrong. 503 Service Unavailable”. They may also notice chart irregularities and charts failing to load. In addition Customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:35 PDT Identified - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. In addition, customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:01 PDT Investigating - Since 12:45 PM UTC July 29th customers utilising any APM API capabilities may receive inaccurate data or request timeouts. Insights and Synthetics APIs are unaffected.

Newrelic
APM API Issues

Jul 29, 10:08 PDT Resolved - APM API, New Relic Mobile Apps and Storefront are now fully operational. Between 12:45-16:55 UTC July 29th customers utilizing any APM API capabilities may have received inaccurate data or timeouts for requests. Insights and Synthetics API’s were unaffected. Customers using the New Relic Mobile Apps may have encountered a 503 error page with the message “Something went wrong. 503 Service Unavailable”. Customers may also have noticed chart irregularities and charts failing to load. In addition, attempting to sign up at newrelic.com/signup received the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 08:30 PDT Update - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. Customers using the New Relic Mobile Apps may encounter a 503 error page with the message “Something went wrong. 503 Service Unavailable”. They may also notice chart irregularities and charts failing to load. In addition Customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:35 PDT Identified - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. In addition, customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:01 PDT Investigating - Since 12:45 PM UTC July 29th customers utilising any APM API capabilities may receive inaccurate data or request timeouts. Insights and Synthetics APIs are unaffected.

Newrelic
APM API Issues

Jul 29, 08:30 PDT Update - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. Customers using the New Relic Mobile Apps may encounter a 503 error page with the message “Something went wrong. 503 Service Unavailable”. They may also notice chart irregularities and charts failing to load. In addition Customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:35 PDT Identified - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. In addition, customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:01 PDT Investigating - Since 12:45 PM UTC July 29th customers utilising any APM API capabilities may receive inaccurate data or request timeouts. Insights and Synthetics APIs are unaffected.

Newrelic
APM API Issues

Jul 29, 07:35 PDT Identified - Since 12:45 PM UTC July 29th: Customers utilising any APM API capabilities may receive inaccurate data or timeouts for requests. Insights and Synthetics API’s are unaffected. In addition, customers attempting to sign up at newrelic.com/signup are receiving the error message “An error occurred. Please try again.” upon submission of their details.Jul 29, 07:01 PDT Investigating - Since 12:45 PM UTC July 29th customers utilising any APM API capabilities may receive inaccurate data or request timeouts. Insights and Synthetics APIs are unaffected.

Newrelic
Legacy Alerting: Notifications Delayed

Jul 29, 07:04 PDT Update - Since 10:30 AM UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected.Jul 29, 06:17 PDT Identified - Since 10:30 AM UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers may not be able to access the REST API at this time.Jul 29, 05:42 PDT Investigating - Since 10:30 AM UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
APM API Issues

Jul 29, 07:01 PDT Investigating - Since 12:45 PM UTC July 29th customers utilising any APM API capabilities may receive inaccurate data or request timeouts. Insights and Synthetics APIs are unaffected.

Newrelic
Legacy Alerting: Notifications Delayed

Jul 29, 06:17 PDT Identified - Since 10:30 AM UTC July 29th: Customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers may not be able to access the REST API at this time.Jul 29, 05:42 PDT Investigating - Since 10:30 AM UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
Synthetics and APM: UI Issues

Jul 29, 05:46 PDT Resolved - Synthetics and APM are now fully operational. Between 10:30 AM 12:30 PM UTC July 29th: Synthetics customers experienced a UI issue when attempting to access their Synthetics monitors. Synthetics checks and alerts were unaffected. APM customers may have encountered an intermittent 500 error page with the message “Oops you’ve found an error page” when trying to view overview pages.Jul 29, 04:57 PDT Investigating - Since 10:30 AM UTC July 29th: Synthetics customers may experience a UI issue when attempting to access their Synthetics monitors. Synthetics checks and alerts are unaffected. APM customers may encounter an intermittent 500 error page with the message “Oops you’ve found an error page” when trying to view their overview pages.

Newrelic
Synthetics and APM: UI Issues

Jul 29, 05:46 PDT Resolved - Synthetics and APM are now fully operational. Between 10:30 AM and 12:30 PM UTC and between 15:35 PM and 15:55 PM UTC July 29th: Synthetics customers experienced a UI issue when attempting to access their Synthetics monitors. Synthetics checks and alerts were unaffected. APM customers may have encountered an intermittent 500 error page with the message “Oops you’ve found an error page” when trying to view overview pages.Jul 29, 04:57 PDT Investigating - Since 10:30 AM UTC July 29th: Synthetics customers may experience a UI issue when attempting to access their Synthetics monitors. Synthetics checks and alerts are unaffected. APM customers may encounter an intermittent 500 error page with the message “Oops you’ve found an error page” when trying to view their overview pages.

Newrelic
Legacy Alerting: Notifications Delayed

Jul 29, 05:42 PDT Investigating - Since 10:30 AM UTC July 29th customers using legacy alerting may be experiencing a delay receiving legacy alert notifications. Alerts customers are not affected. Customers are encouraged to check their systems are operational.

Newrelic
Synthetics and APM: UI Issues

Jul 29, 04:57 PDT Investigating - Since 10:30 AM UTC July 29th: Synthetics customers may experience a UI issue when attempting to access their Synthetics monitors. Synthetics checks and alerts are unaffected. APM customers may encounter an intermittent 500 error page with the message “Oops you’ve found an error page” when trying to view their overview pages.

Newrelic
Scheduled Maintenance July 12th 4 p.m. to 6 p.m. (UTC)

Jul 12, 10:07 PDT Completed - The scheduled maintenance has been completed.Jul 12, 09:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 1, 10:42 PDT Scheduled - We intend to perform maintenance on our Synthetics monitors in our Frankfurt location on Tuesday, July 12th from 4:00 PM to 6:00 PM UTC (or Tuesday, July 12th from 9:00 AM to 11:00 AM PT). During this upcoming maintenance, the Synthetics monitors for our Frankfurt location will not run and no alerts for this location will be triggered. Customers are encouraged to confirm their servers and applications are functioning correctly during this time. All other Synthetics monitor locations will continue to function normally during this time and will trigger alerts if a failure is detected. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance July 12th 4 p.m. to 6 p.m. (UTC)

Jul 12, 09:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 1, 10:42 PDT Scheduled - We intend to perform maintenance on our Synthetics monitors in our Frankfurt location on Tuesday, July 12th from 4:00 PM to 6:00 PM UTC (or Tuesday, July 12th from 9:00 AM to 11:00 AM PT). During this upcoming maintenance, the Synthetics monitors for our Frankfurt location will not run and no alerts for this location will be triggered. Customers are encouraged to confirm their servers and applications are functioning correctly during this time. All other Synthetics monitor locations will continue to function normally during this time and will trigger alerts if a failure is detected. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance July 12th 4 p.m. to 6 p.m. (UTC)

Jul 1, 10:42 PDT Scheduled - We intend to perform maintenance on our Synthetics monitors in our Frankfurt location on Tuesday, July 12th from 4:00 PM to 6:00 PM UTC (or Tuesday, July 12th from 9:00 AM to 11:00 AM PT). During this upcoming maintenance, the Synthetics monitors for our Frankfurt location will not run and no alerts for this location will be triggered. Customers are encouraged to confirm their servers and applications are functioning correctly during this time. All other Synthetics monitor locations will continue to function normally during this time and will trigger alerts if a failure is detected. All further updates will be posted here on our status page.

Newrelic
Database Issues Affecting Multiple Products

Jul 11, 17:16 PDT Resolved - As of 22:50 7-11-2016 UTC , data collection is functioning normally. Some customers may see irregularities in historical data when using the following features and viewing a timeframe between 10:50 7-9-2016 and 22:50 7-11-2016 UTC : - Insights: When querying recent data - APM: Histogram/Percentile Charts, Traces, Filterable Errors - Synthetics: Check Results - Mobile Events: Sessions, Interactions, Crashes and Custom Events - Browser: FilterableGeo, Percentagrams, SPAJul 11, 16:56 PDT Investigating - Some customers may see irregularities in historical data when using the following features and viewing a timeframe between 10:50 7-9-2016 and 22:50 7-11-2016 UTC : - Insights: When querying recent data - APM: Histogram/Percentile Charts, Traces, Filterable Errors - Synthetics: Check Results - Mobile Events: Sessions, Interactions, Crashes and Custom Events

Newrelic
Database Issues Affecting Multiple Products

Jul 11, 16:56 PDT Investigating - Some customers may see irregularities in historical data when using the following features and viewing a timeframe between 10:50 7-9-2016 and 22:50 7-11-2016 UTC : - Insights: When querying recent data - APM: Histogram/Percentile Charts, Traces, Filterable Errors - Synthetics: Check Results - Mobile Events: Sessions, Interactions, Crashes and Custom Events

Newrelic
Legacy alerting email notifications

Jul 5, 14:32 PDT Resolved - Between 20:12-21:14 UTC on July 7th some customers may not have received legacy Alerts emails and legacy Synthetics emails due to an issue with our upstream mail provider. Customers are encouraged to confirm that their servers and applications are functioning correctly. All email notifications are now processing normally.Jul 5, 14:17 PDT Investigating - Beginning 20:12 UTC on July 5th some customers may not be receiving legacy Alerts emails and legacy Synthetics emails due to an issue with our upstream mail provider. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Legacy alerting email notifications

Jul 5, 14:32 PDT Resolved - Between 20:12-21:14 UTC on July 5th some customers may not have received legacy Alerts emails and legacy Synthetics emails due to an issue with our upstream mail provider. Customers are encouraged to confirm that their servers and applications are functioning correctly. All email notifications are now processing normally.Jul 5, 14:17 PDT Investigating - Beginning 20:12 UTC on July 5th some customers may not be receiving legacy Alerts emails and legacy Synthetics emails due to an issue with our upstream mail provider. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Legacy alerting email notifications

Jul 5, 14:17 PDT Investigating - Beginning 20:12 UTC on July 5th some customers may not be receiving legacy Alerts emails and legacy Synthetics emails due to an issue with our upstream mail provider. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
APM, Browser, Mobile chart irregularities

Jul 1, 10:18 PDT Resolved - Between 20:50 2016-06-30 and 05:50 2016-07-01 UTC some customers may see gaps or flat lines in their APM, Browser and Mobile charts. Data will not backfill for this time period.

Newrelic
APM, Browser, Mobile chart irregularities

Jul 1, 10:18 PDT Resolved - Some customers may see gaps or flat lines in their APM, Browser and Mobile charts for time periods between 20:50 2016-06-30 and 05:50 2016-07-01 UTC . Data will not backfill for this time period.

Newrelic
Legacy Alerting Notifications

Jun 10, 09:22 PDT Resolved - Between 14:30-15:21 UTC on June 10th some customers may not have received legacy Alerts emails and legacy Synthetics emails due to an issue with our upstream mail provider. Customers are encouraged to confirm that their servers and applications are functioning correctly. All email notification are now processing normally.

Newrelic
APM, Browser, Mobile chart irregularities

Jun 8, 11:13 PDT Resolved - As of 18:00 UTC , all chart data has backfilled and alert notifications are being processed normally. Between 16:42-18:00 UTC on June 8th, some customers may have noticed irregularities in their APM, Browser and Mobile chart data. Some alerts notification may not have been created or were delayed during that time.Jun 8, 10:30 PDT Investigating - Beginning at approximately 16:42 UTC some customers may notice irregularities in their APM, Browser and Mobile chart data. All data is expected to backfill. Alerts may not be sent during this time. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
APM, Browser, Mobile chart irregularities

Jun 8, 10:30 PDT Investigating - Beginning at approximately 16:42 UTC some customers may notice irregularities in their APM, Browser and Mobile chart data. All data is expected to backfill. Alerts may not be sent during this time. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Legacy Alerting Push Notifications

Jun 2, 14:59 PDT Resolved - Between 20:40 and 21:50 UTC some legacy alerting customers may not have received push notifications. Other legacy alerting notification channels, such as email and 3rd party integrations, were not affected. New Alerts were not affected.

Newrelic
DNS Latency Issues

May 17, 06:12 PDT Resolved - This incident has been resolved.May 17, 06:12 PDT Update - The DNS latency issues are now resolved. As a result, customers can now access New Relic as normal. All New Relic services are operational. Between 11:45 and 12:23 UTC , some customers may continue to see intermittent flat lines or gaps in their chart data which will normalize over time. Some customers may also have received Server Not Reporting alerts. Some legacy alert notifications may have been delayed or missing during this timeframe.May 17, 05:20 PDT Monitoring - Since 11:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

May 17, 06:12 PDT Update - The DNS latency issues are now resolved. As a result, customers can now access New Relic as normal. All New Relic services are operational. Between 11:45 and 12:23 UTC , some customers may continue to see intermittent flat lines or gaps in their chart data which will normalize over time. Some customers may also have received Server Not Reporting alerts. Some legacy alert notifications may have been delayed or missing during this timeframe.May 17, 05:20 PDT Monitoring - Since 11:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

May 17, 05:20 PDT Monitoring - Since 11:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

May 16, 11:27 PDT Resolved - The DNS latency issues are now resolved. As a result, customers can now access New Relic as normal. All New Relic services are operational. Between 14:45 and 18:01 UTC , some customers may continue to see intermittent flat lines or gaps in their chart data which will normalize over time. Some customers may also have received Server Not Reporting alerts. Some legacy alert notifications may have been delayed or missing during this timeframe.May 16, 10:19 PDT Update - We continue to receive reports that some customers are intermittently unable to access New Relic due to upstream DNS latency issues. Some customers may also see gaps and/or flat lines in charts across all products, which will normalize over time. Some customers may receive Server Not Reporting alerts. Legacy alert notifications may be delayed or missing. Customers are encouraged to confirm that their servers and applications are functioning correctly.May 16, 09:33 PDT Update - Since 14:45 UTC , we have received reports that some customers are intermittently unable to access New Relic due to upstream DNS latency issues. Some customers may also see gaps in charts across all products, which will normalize over time. Some customers may receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.May 16, 08:50 PDT Monitoring - Since 14:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

May 16, 10:19 PDT Update - We continue to receive reports that some customers are intermittently unable to access New Relic due to upstream DNS latency issues. Some customers may also see gaps and/or flat lines in charts across all products, which will normalize over time. Some customers may receive Server Not Reporting alerts. Legacy alert notifications may be delayed or missing. Customers are encouraged to confirm that their servers and applications are functioning correctly.May 16, 09:33 PDT Update - Since 14:45 UTC , we have received reports that some customers are intermittently unable to access New Relic due to upstream DNS latency issues. Some customers may also see gaps in charts across all products, which will normalize over time. Some customers may receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.May 16, 08:50 PDT Monitoring - Since 14:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

May 16, 09:33 PDT Update - Since 14:45 UTC , we have received reports that some customers are intermittently unable to access New Relic due to upstream DNS latency issues. Some customers may also see gaps in charts across all products, which will normalize over time. Some customers may receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.May 16, 08:50 PDT Monitoring - Since 14:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
DNS Latency Issues

May 16, 08:50 PDT Monitoring - Since 14:45 UTC , we have received reports that customers may have trouble accessing New Relic due to upstream DNS latency issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
APM, Browser, Insights and Mobile data delays

May 5, 15:23 PDT Resolved - Between 21:00-21:20 UTC a small number of customers may have experienced a brief delay in APM, Browser, Insights, and Mobile data populating their charts. All data has returned to normal.

Newrelic
Data Collection Issues

Apr 29, 00:50 PDT Resolved - As of 06:30 UTC data is reporting normally but some customers may experience irregularities in chart data between 05:40 - 06:30 UTC and alerts may not have been sent during this period.Apr 28, 23:33 PDT Investigating - Beginning at approximately 5:40 UTC some customers may experience errors connecting to New Relic and may notice gaps in their data. Alerts may not be sent during this time. More information to follow.

Newrelic
Data Collection Issues

Apr 28, 23:33 PDT Investigating - Beginning at approximately 5:40 UTC some customers may experience errors connecting to New Relic and may notice gaps in their data. Alerts may not be sent during this time. More information to follow.

Newrelic
Scheduled Maintenance April 24th 5 a.m. to 9 a.m. (UTC)

Apr 24, 02:00 PDT Completed - The scheduled maintenance has been completed.Apr 23, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 12:02 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, April 24th from 5:00 AM UTC to 9:00 AM UTC (or Saturday, April 23rd from 10:00 PM PT to Sunday, April 24th 2:00 AM PT). You can expect a short service interruption at some point during this timeframe. Please note, Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance April 24th 5 a.m. to 9 a.m. (UTC)

Apr 23, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 12:02 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, April 24th from 5:00 AM UTC to 9:00 AM UTC (or Saturday, April 23rd from 10:00 PM PT to Sunday, April 24th 2:00 AM PT). You can expect a short service interruption at some point during this timeframe. Please note, Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
Scheduled Maintenance April 24th 5 a.m. to 9 a.m. (UTC)

Apr 8, 12:02 PDT Scheduled - We intend to perform upcoming maintenance on Sunday, April 24th from 5:00 AM UTC to 9:00 AM UTC (or Saturday, April 23rd from 10:00 PM PT to Sunday, April 24th 2:00 AM PT). You can expect a short service interruption at some point during this timeframe. Please note, Server Not Reporting notifications will not be generated during the maintenance period. All further updates will be posted here on our status page.

Newrelic
APM and Insights chart irregularities

Apr 12, 14:48 PDT Resolved - As of 21:46 UTC , all Insights and APM data is reporting normally. All data has backfilled.Apr 12, 14:18 PDT Monitoring - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. Charts are backfilling.Apr 12, 11:55 PDT Identified - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. These are expected to backfill over time.

Newrelic
APM and Insights chart irregularities

Apr 12, 14:18 PDT Monitoring - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. Charts are backfilling.Apr 12, 11:55 PDT Identified - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. These are expected to backfill over time.

Newrelic
APM and Insights chart irregularities

Apr 12, 14:18 PDT Monitoring - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. These are expected to backfill over time.Apr 12, 11:55 PDT Identified - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. These are expected to backfill over time.

Newrelic
APM and Insights chart irregularities

Apr 12, 11:55 PDT Identified - Beginning 18:10 UTC , some customers may see irregularities in some Insights and APM charts. These are expected to backfill over time.

Newrelic
Support Site May Be Intermittently Unavailable

Mar 29, 11:07 PDT Resolved - Our Support site (https://support.newrelic.com) is available and customers should now be able to create and/or edit tickets normally.Mar 29, 09:41 PDT Monitoring - Our Support site (https://support.newrelic.com) may be intermittently unavailable. Please visit our Community Forum for your support needs (https://discuss.newrelic.com).

Newrelic
Support Site May Be Intermittently Unavailable

Mar 29, 09:41 PDT Monitoring - Our Support site (https://support.newrelic.com) may be intermittently unavailable. Please visit our Community Forum for your support needs (https://discuss.newrelic.com).

Newrelic
Synthetics Monitoring Issues

Mar 23, 12:16 PDT Resolved - Synthetics is now fully operational. Between 15:55 and 19:06 UTC new Synthetics monitors were not being processed, and updates made to existing monitors were not applied. Any new monitors that were created, or updates to existing monitors during this time will need to be re-saved. If there was an alertable condition for these Synthetics monitors, the alert notification will was not sent. Customers may notice gaps in Synthetics charts during this time frame.Mar 23, 11:47 PDT Investigating - Since 15:55 UTC new Synthetics monitors are not being processed, and updates made to existing monitors are not being applied. If there is an alertable condition for these Synthetics monitors, the alert notification will not be sent. Customers may notice gaps in Synthetics charts.

Newrelic
Synthetics Monitoring Issues

Mar 23, 12:16 PDT Resolved - Synthetics is now fully operational. Between 15:55 and 19:06 UTC new Synthetics monitors were not being processed, and updates made to existing monitors were not applied. Any new monitors that were created, or updates to existing monitors during this time will need to be re-saved. If there was an alertable condition for these Synthetics monitors, the alert notification was not sent. Customers may notice gaps in Synthetics charts during this time frame.Mar 23, 11:47 PDT Investigating - Since 15:55 UTC new Synthetics monitors are not being processed, and updates made to existing monitors are not being applied. If there is an alertable condition for these Synthetics monitors, the alert notification will not be sent. Customers may notice gaps in Synthetics charts.

Newrelic
Browser Session Traces and JavaScript Error data

Mar 15, 14:38 PDT Resolved - As of 21:35 UTC , Browser JavaScript Errors and Session Traces are reporting normally. All data has backfilled.Mar 15, 09:32 PDT Investigating - Beginning 14:45 UTC some customers may experience delays in receiving Browser Session Traces and JavaScript Error data.

Newrelic
Mobile Crash Reports unavailable

Mar 11, 15:14 PDT Resolved - Between approximately 21:13 - 23:09 UTC customers may have seen errors loading their crash list and crash reports. Reports continued to be collected during the delay and all reports are now available.Mar 11, 14:09 PDT Investigating - Starting at approximately 21:13 UTC customers may see errors loading their crash list and crash reports.

Newrelic
False “Server Not Reporting” Alerts

Mar 9, 00:58 PDT Resolved - At approximately 23:15 UTC , some customers may have received false ‘Server Not Reporting’ alerts. Customers who received ‘Server Not Reporting’ alerts are advised to confirm that their servers are functioning properly.

Newrelic
Legacy APM Availability monitoring unavailable

Mar 7, 15:28 PDT Resolved - As of 23:14 UTC Legacy APM Availability monitoring is fully functional. Between 19:23 UTC and 23:14 UTC Legacy APM Availability monitoring checks were not run.Mar 7, 12:07 PDT Investigating - Beginning 19:23 UTC Legacy APM Availability monitoring checks are not being run. Customers are advised to ensure their applications are functioning properly. This does not affect Synthetics monitors.

Newrelic
Synthetics Monitoring Issues

Mar 1, 05:04 PDT Resolved - Synthetics is now fully operational. Between 10:19 and 13:00 UTC Synthetics checks were not processed. If there was an alertable condition for Synthetics monitors, the alert notification was not sent. Customers will see gaps in Synthetics charts during this time frame.Mar 1, 03:48 PDT Investigating - Since 10:19 AM UTC Synthetics checks are not being processed. If there is an alertable condition for Synthetics monitors, the alert notification will not be sent. Customers will notice gaps in Synthetics charts.

Newrelic
APM & Insights Irregularities

Feb 9, 13:14 PDT Resolved - As of 20:50 UTC Feb 9, APM, Browser, Mobile and Insights are functioning normally. Between 19:00 - 19:06, and 19:35 - 19:38 UTC Feb 9, customers may see irregularities across various charts in APM, Browser, and Mobile which will normalize over time.Feb 9, 12:00 PDT Identified - Between 19:00 - 19:06, and 19:35 - 19:38 UTC Feb 9, customers may see irregularities across various charts in APM and Insights. Alerts are not impacted.

Newrelic
Scheduled Maintenance Feb 7th 6:00 a.m. to 10:00 a.m. (UTC)

Feb 7, 02:00 PDT Completed - The scheduled maintenance has been completed.Feb 6, 22:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 18, 14:01 PDT Scheduled - We intend to perform upcoming maintenance on February 7th from 6:00 AM to 10:00 AM UTC (or Saturday, Feb 6th from 10:00 PM PT to Sunday, Feb 7th 2:00 AM PT). You can expect a short service interruption at some point during this timeframe. All further updates will be posted here on our status page.

Newrelic
Synthetics results not available

Feb 3, 13:49 PDT Resolved - As of 21:46 UTC , new Synthetics results are available. Some results from 00:00 to 21:46 UTC may not show duration and their result pages may display “No Chart Data”. Alerts and notifications were not affected.Feb 3, 11:37 PDT Identified - Starting 00:00 UTC some customers may see that Synthetics results do not show duration and that specific result pages display No Chart Data when viewed. Some result data will not backfill for impacted customers. Alerts and notifications are not affected.

Newrelic
Alerts Beta Notification Issues

Jan 27, 01:00 PDT Resolved - Between 07:30 UTC and 08:50 UTC Alerts Beta Notifications were not sent. Customers should verify the status of their applications and servers.Jan 27, 00:29 PDT Investigating - Since 07:30 UTC Alerts Beta Notifications have not been sent. Customers should verify the status of their applications and servers.

Newrelic
APM, Browser, Mobile, Insights and Alerts may be unavailable

Jan 21, 18:56 PDT Resolved - All New Relic services have recovered and are operational. Some customers may see data gaps and chart irregularities between 22:58 UTC 01-21-2016 and 01:39 UTC 01-22-2016. Some alerts may not have been sent during this time. We apologize for any inconvenience.Jan 21, 17:28 PDT Identified - Status update: New Relic’s services are recovering. Please continue to monitor this page for continuing updates.Jan 21, 15:34 PDT Investigating - Beginning 23:00 UTC , customers may be experiencing errors accessing APM, Browser, Mobile, Insights and Alerts. Data collection appears to be functioning normally. Customers may not receive alert notifications. We recommend that you verify your infrastructure.

Newrelic
Microsoft Azure Portal

Jan 15, 23:29 PDT Resolved - Microsoft has resolved the issue and customers can now log into their New Relic accounts from the Microsoft Azure Portal.Jan 15, 15:57 PDT Identified - The issue has been identified and a fix is being implemented.Jan 15, 12:48 PDT Update - Some customers are currently unable to access their New Relic account from the Microsoft Azure portal. We are actively working with Microsoft to resolve this issue.Jan 15, 10:15 PDT Investigating - Some customers are currently unable to access their New Relic account from the Microsoft Azure portal.

Newrelic
Alerts Beta Notification Issues

Jan 12, 04:51 PDT Resolved - Between 23:00 UTC on January 11 and 12:45 UTC on January 12 no Alerts beta notifications were sent. Incidents were created as normal.Jan 12, 04:21 PDT Investigating - Since 23:00 UTC on January 11 Alerts Beta notifications are not being sent. Incidents are being created as normal. Please verify the status of your applications/servers.

Newrelic
Delays in UI, API and Account Creation

Jan 11, 20:52 PDT Resolved - As of 04:45 UTC on 12-January, customers are again able to successfully load rpm.newrelic.com and make queries to api.newrelic.com. Account signups are functioning properly.Jan 11, 20:10 PDT Investigating - Beginning approximately 02:50 UTC on 12-January, customers may experience very slow loading times for rpm.newrelic.com. Customers may also see errors when trying to create a new account or use the New Relic API.

Newrelic
Data delays: Insights, APM and Synthetics monitoring

Jan 3, 08:27 PDT Resolved - Data collection is functioning normally for all customers. APM and Insights charts are displaying properly and Insights queries are no longer slow to complete. Synthetics monitor results are displaying as expected for all customers.Jan 3, 07:48 PDT Monitoring - Data collection is functioning normally for most customers and their charts will display normally. Synthetics monitor results are now displaying as expected for all customers. Some customers may continue to experience following: Insights - Chart irregularities and some queries may be slow to complete. APM - Histogram and Percentile charts may show chart irregularities for recent data. Trace data may not display for the affected time period.Jan 3, 06:29 PDT Update - Data lag is now decreasing at a steady rate. Customers are still experiencing the following: Insights - Chart irregularities and incomplete results when running queries. Some queries may fail to complete. APM - Histogram and Percentile charts may show chart irregularities for recent data. Trace data may not display for the affected time period. Synthetics - Recent monitor results may fail to display. Checks are running and alerts are unaffected.Jan 3, 05:08 PDT Investigating - Since 11:10 AM UTC , data lag is impacting the display of Insights charts, some APM charts and Synthetics monitoring. Insights - Customers may experience chart irregularities and incomplete results when running queries. APM - Histogram and Percentile charts may show chart irregularities when viewing recent data Synthetics - Recent monitor results may fail to be displayed. Checks are running and alerts are unaffected.

Newrelic
Support Landing Page

Dec 23, 10:38 PDT Resolved - Our Support landing page (https://support.newrelic.com) is fully operational.Dec 23, 07:16 PDT Investigating - Our Support landing page (https://support.newrelic.com) is temporarily unavailable. Please go to our Community Forum for your support needs (https://discuss.newrelic.com).

Newrelic
Support Site - temporarily unavailable

Dec 17, 05:52 PDT Resolved - Our Support landing page (https://support.newrelic.com) is fully operational.Dec 17, 04:21 PDT Investigating - Our Support landing page (https://support.newrelic.com) is temporarily unavailable. Please use our legacy support page (https://newrelic.zendesk.com) or go to our Community Forum (https://discuss.newrelic.com) for your support needs.

Newrelic
Network Connectivity Issues

Dec 15, 12:06 PDT Resolved - Between 18:20 and 19:50 UTC , some customers were unable to reach New Relic services due to internet service provider issues. Impacted customers are advised to confirm that their applications and servers are functioning correctly as alerts may be delayed or not sent. Customers may see chart irregularities for applications and servers that were unable to connect to New Relic during this time.Dec 15, 11:07 PDT Identified - Since 18:20 UTC customers may have trouble accessing New Relic from some internet destinations due to internet service provider issues. All New Relic services are operational. Customers may also receive Server Not Reporting alerts. Customers are encouraged to confirm that their servers and applications are functioning correctly.

Newrelic
Insights Charts Issues

Dec 15, 08:29 PDT Resolved - Insights is fully operational as of 16:15 UTC Dec 15, 08:11 PDT Identified - Since 09:00 UTC customers may experience intermittent issues when viewing, creating or modifying Insights Dashboards.

Newrelic
Alerts Beta

Dec 4, 07:01 PDT Resolved - Between 11:19 and 14:53 UTC , Alerts Beta experienced degraded performance. Incidents and notifications may not have been generated as expected during that time period. Alerts functionality is now fully operational.Dec 4, 04:37 PDT Investigating - Alerts Beta is currently unavailable and alert notifications are not being sent.

Newrelic
Network Connectivity Issues

Nov 17, 09:17 PDT Resolved - Beginning 13:40 until 17:07 UTC customers may have had trouble accessing New Relic from some Internet destinations due to issues in multiple upstream service providers. Customers may also have received reporting failures for Server Not Reporting alerts and Synthetics checks. Customers are encouraged to confirm that their servers are functioning correctly.Nov 17, 08:51 PDT Investigating - Beginning 16:06 UTC customers may have trouble accessing New Relic from some Internet destinations due to an issue in an upstream service provider. Customers may also receive false Server Not Reporting alerts. Customers are encouraged to confirm that their servers are functioning correctly.

Newrelic
Alerts Beta - Incident Creation

Nov 6, 07:20 PDT Resolved - Between 14:30 and 14:56 UTC Alerts Beta incidents were not created. As a result, no alert notifications were sent.Nov 6, 07:11 PDT Investigating - Beginning at 14:30 UTC , Alerts Beta customers may not receive alert notifications. Legacy alerts are not affected.

Newrelic
Synthetics - UI Unavailable

Oct 28, 12:53 PDT Resolved - From 18:30 - 19:50 UTC , the Synthetics UI was unavailable for all customers. The Synthetics monitors and notifications were operational and no data gaps are expected.Oct 28, 12:01 PDT Investigating - Starting at 18:30 UTC , the Synthetics UI is unavailable for all customers. The Synthetics monitors and notifications are still operational.

Newrelic
Chart data gaps

Oct 23, 14:22 PDT Resolved - Between 17:20-21:00 UTC some customers may have experienced error messages or temporary gaps in their APM, Browser, Mobile and Server charts.

Newrelic
Alerts Beta incident creation

Oct 21, 22:40 PDT Resolved - Between 02:45 and 05:37 UTC , some Alerts Beta customers did not receive alert notifications. Legacy alerts were not affected.Oct 21, 21:08 PDT Identified - Beginning at 02:45 UTC , Alerts Beta customers may not receive alert notifications. Legacy alerts are not affected.Oct 21, 20:45 PDT Investigating - Beginning at 02:45 UTC , Alerts Beta customers may not receive alert notifications. Legacy alerts are not affected.