CloudStatus

SendGrid Status Alerts

SendGrid
Whitelabel and Two-Factor Authentication Maintenance

Dec 13, 16:49 PSTScheduled - We are performing a scheduled maintenance on our Whitelabel and Two-Factor Authentication services on Saturday, December 16th, from 5PM to 7PM MST. During this time, customers will be unable to create or modify whitelabels via our site or web API. We anticipate whitelabels to be inaccessible for a period of up to 15 minutes, which may include a brief mail delay while service are being restored. Please contact Support with any questions: https://support.sendgrid.com/.

SendGrid
Data Center Maintenance: Saturday, November 18th, 5:00PM-9:00PM MST

Nov 18, 20:56 PSTCompleted - The scheduled maintenance has been completed.Nov 18, 20:01 PSTUpdate - Our Operations team has extended this maintenance window until 10:00PM MST. If you have any questions please contact our support team: https://support.sendgrid.com/Nov 18, 16:01 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 17, 16:03 PSTScheduled - Our Operations team has scheduled a maintenance window on Saturday, November 18th, 5:00PM-9:00PM MST for our data centers. During this window, customers may see their events in Activity Feed delayed. Thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/

SendGrid
Service Disruption: "Activity Feed" Page Errors

Nov 16, 22:27 PSTResolved - We have completed posting delayed events to Activity Feed. We apologize for any inconvenience this may have caused. Thank you for your patience. Please reach out to https://support.sendgrid.com if you have any questions.Nov 16, 19:31 PSTMonitoring - The Activity Feed page has been restored, there may be some events that are currently delayed in posting to the feed. We are monitoring queued events as they post to the Activity Feed and will provide an update when all the events are completed in posting. Thank you so much for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.Nov 16, 16:46 PSTInvestigating - Our team is currently investigating reports of errors loading our Activity Feed page. Mail is currently flowing as expected and our Event Notification Webhook is not impacted by this issue. We will provide more information as we have it. Thank you for your patience and please reach out to our Support team with any questions at https://support.sendgrid.com.

SendGrid
Service Disruption: Delivered Event Availability

Nov 16, 18:19 PSTResolved - For a subset of our customers, delivered messages did not receive corresponding delivered events in our system with minor impact beginning on 11/7 and reaching peak impact on 11/15 from 1:30am MST to 8am MST. Delivered events may not be present in the Email Activity feed, Event Notification Webhook, and in aggregate stats for that time frame. Our team has meticulously confirmed that the mail was sent out, but that events and stats were not recorded. This was due to a configuration mismatch that we have completely removed from our system. We truly apologize for the inconvenience this may have caused and thank you for your patience. Please reach out to our Support team with any questions at https://support.sendgrid.com.

SendGrid
Technical Incident: Marketing Campaigns Contacts Availability

Nov 12, 14:00 PSTResolved - Marketing Campaigns sending has been fully restored to all users at the expected performance level you can trust from our service. Our team is working with a handful of users who need additional, account-specific resolution related to their contact databases. We are communicating individually with these customers and will continue to update them directly moving forward. We sincerely thank you for your patience. We will add a post-resolution update with a detailed Post Mortem when we have one to share. Please reach out to our Support team with any questions at https://support.sendgrid.com.Nov 11, 21:28 PSTUpdate - Marketing Campaigns sending has been fully restored to all users. Our team will continue to work on recipient data discrepancies for a small number of remaining users. We'll provide updates as we have more information. We sincerely thank you for your patience. Please reach out to our Support team with any questions at https://support.sendgrid.com.Nov 11, 05:20 PSTUpdate - We are continuing our efforts to restore recipient data and sending for a very small portion of Marketing Campaigns users. All other users are fully restored and functional. We'll provide another update as we have information. In the mean time, don't hesitate to contact our Support team with any questions at https://support.sendgrid.com. Thank you for your patience.Nov 10, 23:12 PSTUpdate - We have restored sending for the majority of our Marketing Campaigns users. A subset of customers will see their campaigns as "Scheduled" while we work to restore their recipient data. Our team is all hands on deck to complete the restoration of recipient data for the impacted users, we will post an update as soon as we have additional information. Please reach out to our Support team with any questions at https://support.sendgrid.com.Nov 10, 19:17 PSTUpdate - Our team is continuing to work toward restoring recipient data. Marketing Campaign sends have temporarily been suspended to avoid sending to incomplete recipient lists. We will provide an update as soon as we have additional information. We sincerely apologize for the inconvenience and thank you for your continued patience. Please reach out to our Support team with any questions at https://support.sendgrid.com.Nov 10, 18:16 PSTUpdate - Thank you for your continued patience. Our team is working diligently towards a solution to restore recipient data, after which we will resume sending for Marketing Campaigns. We truly apologize for the inconvenience. Please reach out to the Support team with any questions at https://support.sendgrid.com/Nov 10, 17:34 PSTUpdate - While making changes to increase stability in our system, a subset of recipient data was relocated within one of our data centers. During the relocation, this subset of recipient data did not fully propagate for some accounts. We are in the process of restoring the data and will continue to provide updates. Once recipient data is restored, we will resume sending for Marketing Campaigns, which has temporarily been paused to avoid mail being sent to incomplete recipient lists. Thank you for your patience and please contact our Support team with any questions: https://support.sendgrid.com/Nov 10, 17:08 PSTUpdate - Our team is continuing to work on restoring users' contacts to full availability, so that we can resume sending for Marketing Campaigns. We have all-hands on deck and are working to resolve the issue. We apologize for the mail delay and thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/Nov 10, 16:29 PSTIdentified - We have identified the issue causing inconsistencies in users’ contact storage. Our team is working to restore users' contact storage to full availability so we can resume sendings for Marketing Campaigns. We apologize for the mail delay and thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/Nov 10, 15:54 PSTInvestigating - A small subset of customers are reporting an inconsistency in contact availability within our Marketing Campaigns app. Our team is currently investigating. We are going to queue Marketing Campaigns sends momentarily and will provide additional information shortly. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
US West Coast and Midwest Data Center Maintenance: Thursday, November 9th, 6:30-9:30AM MST

Nov 9, 09:29 PSTCompleted - The scheduled maintenance has been completed.Nov 9, 08:01 PSTUpdate - Our operations team has extended this maintenance window until 10:30AM MST. If you have any questions please contact our support team: https://support.sendgrid.com/Nov 9, 05:30 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 8, 18:20 PSTScheduled - Our operations team has scheduled a maintenance window on Thursday, November 9th, 6:30-9:30AM MST for our US West Coast and Midwest Data Centers. During this window, customers in these regions may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
US West Coast and Midwest Data Center Maintenance: Wednesday, November 8th, 2-5PM MST

Nov 8, 16:03 PSTCompleted - The scheduled maintenance has been completed.Nov 8, 13:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 8, 09:06 PSTScheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period on Wednesday, November 8th, 2-5PM MST for our US West Coast and Midwest Data Centers. During this window, customers in these regions may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
US West Coast Data Center Maintenance: Monday, November 6th, 2PM - Tuesday, November 7th, 11AM MST

Nov 8, 09:24 PSTCompleted - The scheduled maintenance has been completed.Nov 7, 12:28 PSTUpdate - Our operations team has extended this maintenance window until tomorrow, November 8th at 10AM MST. If you have any questions please contact our support team: https://support.sendgrid.com/Nov 6, 13:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 6, 10:13 PSTScheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period from Monday, November 6th, 2PM through Tuesday, November 7th, 11AM MST for our US West Coast data center. During this window, customers in this region may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Paid Signup, Upgrade, and Billing Issues

Nov 3, 20:06 PDT Resolved - We've monitored the restored services and are confident paid sign ups and upgrades are fully operational. If you were unable to upgrade or have created a free account during this downtime, you will now be able to upgrade to the paid plan of your choice. We apologize for any inconvenience this caused. Please reach out to our Support Team at https://support.sendgrid.com with any questions.Nov 3, 18:40 PDT Monitoring - Our third-party billing provider has put a resolution in place. We'll continue monitoring performance to ensure the fix was successful. Please reach out to our Support Team at https://support.sendgrid.com/ with any questions.Nov 3, 17:05 PDT Investigating - Our third-party billing provider is currently experiencing a service disruption. Users attempting to sign up for paid accounts, upgrade their accounts, update their credit cards, or preview invoices may encounter errors. We'll continue to follow the investigation and provide updates. Please reach out to our Support Team at https://support.sendgrid.com/ with any questions.

SendGrid
Mail Delays

Oct 27, 14:04 PDT Resolved - We have monitored our system performance and confirmed that the issues have been resolved. We apologize for any inconvenience this caused. Please reach out to our Support team with any additional questions: https://support.sendgrid.com.Oct 27, 12:40 PDT Monitoring - During our investigation of mail delays, there was a brief moment where users may have been unable to log in to their accounts. Our Ops team has identified and resolved both issues. Any mail that was delayed has successfully dequeued. We will continue to monitor to ensure the efficacy of the solution. Thank you for your patience. Please reach out to our Support Team with any questions: https://support.sendgrid.com/Oct 27, 09:47 PDT Investigating - A small subset of customers are experiencing a higher than normal processing time for their messages. Our Ops team is currently investigating. We will provide additional information shortly. Thank you for your patience. Please contact our Support team with any questions at https://support.sendgrid.com/

SendGrid
European Geopod Maintenance: Thursday, October 26th, 6PM - 12AM MDT

Oct 27, 12:43 PDT Completed - The scheduled maintenance has been completed.Oct 26, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 24, 15:19 PDT Scheduled - In order to increase the stability and scalability of our core systems, one of our third party vendors has scheduled a maintenance period Thursday, October 26th, 6PM - 12AM MDT for our European geopod. During the window customers in this region may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
European Geopod Maintenance: Wednesday, October 25th, 6PM - Thursday, October 26th 9AM MDT

Oct 26, 09:50 PDT Completed - The scheduled maintenance has been completed.Oct 25, 22:32 PDT Update - Our third party provider has extended the window for today's maintenance, we will provide an update when the maintenance is completed. During the extended window customers in this region may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/Oct 25, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 24, 13:31 PDT Scheduled - In order to increase the stability and scalability of our core systems, one of our third party vendors has scheduled a maintenance period Wednesday, October 25th, 6PM - 12AM MDT for our European geopod. During the window customers in this region may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Mail Send, Marketing Campaigns, and Site availability

Oct 25, 13:03 PDT Resolved - Between 12:05 and 12:10 MT, a small subset of customers were unable to access sendgrid.com, Marketing Campaigns, and mail send. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
European Geopod Maintenance: Tuesday, October 24th, 6PM - 12AM MDT

Oct 24, 23:12 PDT Completed - The scheduled maintenance has been completed.Oct 24, 17:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 24, 11:56 PDT Scheduled - In order to increase the stability and scalability of our core systems, one of our third party vendors has scheduled a maintenance period Tuesday, October 24th, 6PM - 12AM MDT for our European geopod. During the window customers in this region may experience increased email processing times. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
US Midwest Data Center Maintenance: Thursday, October 19th 3PM to 5PM MDT

Oct 19, 16:06 PDT Completed - The maintenance went as planned and is completed. Thank you for your understanding.Oct 19, 14:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 18, 12:53 PDT Update - We will be undergoing scheduled maintenance during this time.Oct 18, 12:53 PDT Scheduled - In order to increase the stability and scalability of our core systems, our US-based geopods will undergo scheduled maintenance Thursday, October 19th, 3pm-5pm MDT. Customers outside the US region may experience increased latency during this time. All mail will be routed through alternate data centers and will continue to send during this timeframe. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Increased Rate of Deferrals

Oct 17, 13:33 PDT Resolved - We have monitored the optimization and confirmed that the deferrals have subsided. Thank you for your understanding and patience. Please contact our Support team with any questions: https://support.sendgrid.com/Oct 17, 11:38 PDT Monitoring - Our Ops team has deployed optimizations to our network and deferrals are returning to normal levels. We will continue to monitor its progress. Thank you for your patience and reach out to Support if you have any questions at https://support.sendgrid.com/Oct 17, 10:07 PDT Investigating - We are currently investigating reports of increased deferral rates. Once we know more, we will provide additional information. Thank you for your patience. Please contact our Support team with any questions: https://support.sendgrid.com/

SendGrid
Sign Up and Login Page Availability

Oct 16, 06:45 PDT Resolved - We have confirmed that the issues impacting signup and login have been resolved. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/Oct 16, 03:34 PDT Identified - One of our third party providers is experiencing a technical issue, which is impacting login and sign up for a subset of SendGrid customers. Our Operations team relocated traffic away from the affected geopods. Customers from Europe and Asia/Pac/Oceania Region may experience increased connection latency while we work to mitigate these issues. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/Oct 16, 00:51 PDT Investigating - We are currently investigating reports of intermittent availability of our login and sign up pages. We apologize for any inconvenience. If you have any questions please reach out to our Support team by emailing us directly at support@sendgrid.com.

SendGrid
Technical Incident: High Rates of Deferred Mail

Oct 13, 13:52 PDT Resolved - We have monitored the situation and confirmed that the deferrals have subsided. Thank you for your understanding and patience. Please contact our support team with any questions: https://support.sendgrid.com/Oct 13, 13:06 PDT Monitoring - Our Ops team has deployed a fix to mitigate the issue. We’re seeing deferrals decrease and mail flow return to normal rates. We’ll continue to monitor traffic and ensure the fix has been effective. Please contact our support team with any questions: https://support.sendgrid.com/Oct 13, 12:45 PDT Investigating - A small subset of customers are experiencing a higher than normal rate of deferred email. Our Ops team is currently investigating. We will provide additional information shortly. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Technical Incident: Third Party Provider causing Deferrals

Oct 4, 13:13 PDT Resolved - We have monitored the situation with our third party provider and we are no longer experiencing any impact. Any affected mail has been processed. Thank you for your understanding and patience. Please contact our support team with any questions: https://support.sendgrid.com/Oct 4, 12:40 PDT Monitoring - One of our third party providers is experiencing a technical issue, which is impacting a small subset of SendGrid customers. These customers will see deferrals marked as "Internal server error: Connection timeout." All impacted mail is being queued and will be processed upon resolution. Thank you for your patience. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Connection Latency

Oct 4, 09:13 PDT Resolved - Thank you for your patience. We have deployed improvements to our Asia/Pac data centers. Customers should no longer experience any connection latency. Please reach out to our Support team at https://support.sendgrid.com with any questions.Sep 14, 10:20 PDT Identified - Our Operations team is working to optimize the performance of our Asia/Pac data center. Customers in that region may experience increased connection latency while we complete this work. We apologize for any inconvenience and thank you for your continued patience. We will provide an update when we have implemented our improvements. Please reach out to our Support team at https://support.sendgrid.com with any questions.Sep 13, 23:26 PDT Investigating - Users within the Asia region may experience increased latency in Web API, Mailsend API, and SMTP. Operations team has relocated traffic away from this region in order to optimize our load balancers. We apologize for any inconvenience this may cause. Please reach out to our Support team with any questions at https://support.sendgrid.com.

SendGrid
Technical Incident: Sign Up and Login Page Availability

Sep 29, 13:18 PDT Resolved - Thank you for your patience. We have been monitoring the site and are no longer seeing intermittent login issues. Please reach out to our Support Team at https://support.sendgrid.com/ if you have any questions.Sep 29, 11:05 PDT Investigating - We are currently investigating reports of intermittent availability of our login and sign up pages. We apologize for any inconvenience. If you have any questions please reach out to our Support team by emailing us directly at support@sendgrid.com.

SendGrid
Service Disruption: "Email Activity" feed delays

Sep 27, 09:13 PDT Resolved - We have completed posting delayed events to Email Activity. No events were lost. We apologize for any inconvenience this may have caused. Thank you for your patience. Please reach out to https://support.sendgrid.com if you have any questions.Sep 26, 15:11 PDT Monitoring - Our team has identified the cause behind the event delay posts in Email Activity and have implemented a fix. We are currently monitoring the queued events as they post to Email Activity feeds and will provide an update when all of the delayed events have been posted. Thank you so much for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.Sep 26, 14:19 PDT Identified - We are currently monitoring the queued events as they post to Email Activity feeds and will provide an update when we have additional information. Thank you so much for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.Sep 26, 12:56 PDT Update - Our team is continuing to work on this with the utmost priority. Affected customers will see individual event posts such as "processed" or "delivered" delayed for up to 24 hours in the Email Activity page, or event posts potentially duplicated within that time frame. The events themselves are not delayed or duplicated, it's only in the posting of these events to Email Activity that is impacted. We apologize for any inconvenience this may cause. Please reach out to our Support team with any questions at https://support.sendgrid.comSep 26, 12:03 PDT Investigating - Our team is currently investigating reports of Email Activity feed delays. Mail is currently flowing as expected and our Event Webhook is not impacted by these delays. We will provide more information as we have it. Thank you for your patience and please reach out to our Support team with any questions at https://support.sendgrid.com.

SendGrid
Substitution values not replaced properly

Sep 20, 08:13 PDT Resolved - Our Operations team has identified and mitigated the issue affecting substitution values. We apologize for any inconvenience this caused. Please reach out to our support team with any additional questions: https://support.sendgrid.com.Sep 20, 05:29 PDT Investigating - We are currently investigating reports of substitution values not replacing properly for a subset of our customers. We're actively working to determine the root cause and will provide additional updates shortly. If you have questions or need additional information, please contact SendGrid Support directly: http://support.sendgrid.com

SendGrid
Technical Incident: Mail Delays

Sep 19, 13:51 PDT Resolved - Our Operations team has monitored system performance and confirmed this incident is resolved. We apologize for any inconvenience this caused. Please reach out to our support team with any additional questions: https://support.sendgrid.com.Sep 19, 12:47 PDT Monitoring - Our Operations team has mitigated the issue causing mail delays. Mail has dequeued and is flowing as expected. We will continue monitoring our systems and provide updates as needed. We apologize for any inconvenience this may have caused. Thank you so much for your patience. Please reach out to our support team with any additional questions: https://support.sendgrid.com.Sep 19, 11:49 PDT Investigating - Our Operations team is currently investigating reports of delayed mail for a subset of our customers. We are looking into this with the highest priority, and will provide an update when we have more information available. Please reach out to our Support team at https://support.sendgrid.com with any questions. Thank you for your patience.

SendGrid
Delayed Delivery to Microsoft Domains

Sep 18, 16:30 PDT Resolved - We have seen a return to our anticipated rate of delivery to Microsoft domains. Thank you for your patience.Sep 18, 10:11 PDT Monitoring - We are currently seeing increased delivery times to Microsoft domains. Please refer to their status page at https://portal.office.com/servicestatus. We will resolve this post when the delivery to these domains returns to the expected rate.

SendGrid
Service Disruption: Marketing Campaigns send delays, site and contacts errors

Sep 18, 14:13 PDT Resolved - Our Operations team has monitored the fix put in place and are confident the disruption experienced in Marketing Campaigns is fully resolved. We apologize for any inconvenience and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.Sep 18, 13:23 PDT Monitoring - Our operations team is monitoring Marketing Campaigns to ensure this disruption is resolved. We apologize for any inconvenience this may have caused. Please contact Support with questions: https://support.sendgrid.com/.Sep 18, 13:07 PDT Identified - Our Operations team has identified the cause of the Marketing Campaigns disruption. Customers can now update contacts and access the Marketing Campaigns site. All delayed campaigns have successfully sent. We'll provide further updates as we move toward resolution. Please contact Support with questions: https://support.sendgrid.com/.Sep 18, 12:37 PDT Investigating - Marketing Campaigns customers may experience errors adding, updating, and deleting contacts, delayed campaign sends, and errors accessing the Marketing Campaigns UI at this time. Our operations team is working quickly to resolve these errors. We will post further updates as we have them. We apologize for any inconvenience this caused. Please contact our Support team with questions via https://support.sendgrid.com/.

SendGrid
[Scheduled] Data Center Maintenance: Wednesday April 19 from 10PM- 12AM MDT

Apr 19, 15:13 PDT Scheduled - Our East Coast data center will undergo maintenance Wednesday April 19, from 10PM- 12AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: Saturday, April 22nd 5PM - 6PM MDT

Apr 22, 21:06 PDT Completed - The scheduled maintenance has been completed.Apr 22, 18:03 PDT Update - Maintenance is running over the previously estimated window. We'll update you as soon as we've completed work. Thanks for your patience!Apr 22, 16:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 20, 14:26 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Saturday, April 22nd 5PM - 6PM MDT. During this time the Marketing Campaigns site will be intermittently available. Scheduled campaigns will be delayed until the maintenance concludes. Customers may also experience brief errors during upgrading, downgrading, or signing-up. If you experience this please try again after a few minutes. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: Saturday, April 22nd 5PM - 6PM MDT

Apr 22, 18:03 PDT Update - Maintenance is running over the previously estimated window. We'll update you as soon as we've completed work. Thanks for your patience!Apr 22, 16:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 20, 14:26 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Saturday, April 22nd 5PM - 6PM MDT. During this time the Marketing Campaigns site will be intermittently available. Scheduled campaigns will be delayed until the maintenance concludes. Customers may also experience brief errors during upgrading, downgrading, or signing-up. If you experience this please try again after a few minutes. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: Saturday, April 22nd 5PM - 6PM MDT

Apr 22, 16:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 20, 14:26 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Saturday, April 22nd 5PM - 6PM MDT. During this time the Marketing Campaigns site will be intermittently available. Scheduled campaigns will be delayed until the maintenance concludes. Customers may also experience brief errors during upgrading, downgrading, or signing-up. If you experience this please try again after a few minutes. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: Saturday, April 22nd 5PM - 6PM MDT

Apr 20, 14:26 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Saturday, April 22nd 5PM - 6PM MDT. During this time the Marketing Campaigns site will be intermittently available. Scheduled campaigns will be delayed until the maintenance concludes. Customers may also experience brief errors during upgrading, downgrading, or signing-up. If you experience this please try again after a few minutes. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
[Scheduled] Data Center Maintenance: Wednesday April 19 from 10PM- 12AM MDT

Apr 19, 15:13 PDT Scheduled - Our East Coast data center will undergo maintenance Wednesday April 19, from 10PM- 12AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Service Disruption: Login, Site and Mail Intermittent Availability

Apr 17, 18:12 PDT Resolved - The root cause of this service disruption has been mitigated. Site, login, and mail send availability have been restored. We apologize for any convenience this may have caused, please reach out to our Support Team at https://support.sendgrid.com with any questions.Apr 17, 17:09 PDT Update - We are continuing to monitor login, site, and mail send availability. We experienced a momentary disruption in service, but all mail has since been dequeued and is being processed once again without delay.Apr 17, 13:53 PDT Monitoring - Our team has mitigated the intermittent availability of our services. Login and site availability have been restored. All new mail is being processed, and we have successfully processed all mail that was queued during the intermittent disruption. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com with any questions.Apr 17, 12:50 PDT Investigating - We're currently investigating reports of authentication errors and login issues. Customers may also experience a delay in mail flow and stats reporting. We're actively working to determine the root cause and will provide additional updates shortly.

SendGrid
Service Disruption: Login, Site and Mail Intermittent Availability

Apr 17, 18:12 PDT Resolved - The root cause of this service disruption has been mitigated. Site, login, and mail send availability have been restored. We apologize for any inconvenience this may have caused, please reach out to our Support Team at https://support.sendgrid.com with any questions.Apr 17, 17:09 PDT Update - We are continuing to monitor login, site, and mail send availability. We experienced a momentary disruption in service, but all mail has since been dequeued and is being processed once again without delay.Apr 17, 13:53 PDT Monitoring - Our team has mitigated the intermittent availability of our services. Login and site availability have been restored. All new mail is being processed, and we have successfully processed all mail that was queued during the intermittent disruption. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com with any questions.Apr 17, 12:50 PDT Investigating - We're currently investigating reports of authentication errors and login issues. Customers may also experience a delay in mail flow and stats reporting. We're actively working to determine the root cause and will provide additional updates shortly.

SendGrid
Service Disruption: Login, Site and Mail Intermittent Availability

Apr 17, 17:09 PDT Update - We are continuing to monitor login, site, and mail send availability. We experienced a momentary disruption in service, but all mail has since been dequeued and is being processed once again without delay.Apr 17, 13:53 PDT Monitoring - Our team has mitigated the intermittent availability of our services. Login and site availability have been restored. All new mail is being processed, and we have successfully processed all mail that was queued during the intermittent disruption. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com with any questions.Apr 17, 12:50 PDT Investigating - We're currently investigating reports of authentication errors and login issues. Customers may also experience a delay in mail flow and stats reporting. We're actively working to determine the root cause and will provide additional updates shortly.

SendGrid
Service Disruption: Login, Site and Mail Intermittent Availability

Apr 17, 13:53 PDT Monitoring - Our team has mitigated the intermittent availability of our services. Login and site availability have been restored. All new mail is being processed, and we have successfully processed all mail that was queued during the intermittent disruption. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com with any questions.Apr 17, 12:50 PDT Investigating - We're currently investigating reports of authentication errors and login issues. Customers may also experience a delay in mail flow and stats reporting. We're actively working to determine the root cause and will provide additional updates shortly.

SendGrid
Service Disruption: Login, Site and Mail Intermittent Availability

Apr 17, 12:50 PDT Investigating - We're currently investigating reports of authentication errors and login issues. Customers may also experience a delay in mail flow and stats reporting. We're actively working to determine the root cause and will provide additional updates shortly.

SendGrid
Singapore Data Center Maintenance: Saturday April 15, from 9AM- 1PM MDT

Apr 15, 12:20 PDT Completed - The scheduled maintenance has been completed.Apr 15, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 14, 14:48 PDT Scheduled - Our Singapore data center will undergo maintenance Saturday April 15, from 9AM- 1PM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Singapore Data Center Maintenance: Saturday April 15, from 9AM- 1PM MDT

Apr 15, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 14, 14:48 PDT Scheduled - Our Singapore data center will undergo maintenance Saturday April 15, from 9AM- 1PM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Singapore Data Center Maintenance: Saturday April 15, from 9AM- 1PM MDT

Apr 14, 14:48 PDT Scheduled - Our Singapore data center will undergo maintenance Saturday April 15, from 9AM- 1PM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Technical Incident: Webhook Event Delays

Apr 13, 20:10 PDT Resolved - We have confirmed that Event Webhook posts have caught up and are no longer delayed. Thank you again for your patience as we worked to resolved this issue. Please reach out to our Support Team with any further questions at https://support.sendgrid.comApr 13, 18:20 PDT Monitoring - The cause of the Event Webhook post delays has been identified and we're in the process of resolving the root issue. We apologize for any inconvience and will continue to monitor Event Webhook posts as they recover.Apr 13, 17:47 PDT Investigating - Our team is currently investigating reports of delayed Event Webhook posts. We will post additional details as we receive more information, thank you for your patience. Please reach out to our Support Team at https://support.sendgrid.com with your questions.

SendGrid
Technical Incident: Webhook Event Delays

Apr 13, 18:20 PDT Monitoring - The cause of the Event Webhook post delays has been identified and we're in the process of resolving the root issue. We apologize for any inconvience and will continue to monitor Event Webhook posts as they recover.Apr 13, 17:47 PDT Investigating - Our team is currently investigating reports of delayed Event Webhook posts. We will post additional details as we receive more information, thank you for your patience. Please reach out to our Support Team at https://support.sendgrid.com with your questions.

SendGrid
Technical Incident: Webhook Event Delays

Apr 13, 17:47 PDT Investigating - Our team is currently investigating reports of delayed Event Webhook posts. We will post additional details as we receive more information, thank you for your patience. Please reach out to our Support Team at https://support.sendgrid.com with your questions.

SendGrid
Technical Incident: Webhook Event Delays

Apr 13, 17:47 PDT Investigating - Our team is currently investigating reports of delayed Event Webhook posts. We will post additional details as we receive more information, thank you for your patience. Please reach out to our Support Team at https://support.sendgrid.com with your questions.

SendGrid
Technical Incident: Stats Discrepancy

Apr 6, 16:18 PDT Resolved - Our team was able to correct the stats discrepancies for March 29 and 30. A small subset of users will still see a discrepancy for the stats from March 28 within the Stats pages on our site. All stats beyond March 30 contain no further discrepancies. As stated previously, we rectified all of the requests counts for our Billing Team before billing commenced on April 1. Please reach out to our support team with additional questions at https://support.sendgrid.com.Mar 31, 10:16 PDT Update - Our engineering team has ensured that stats that appear on April 1 invoices will be correct. The inaccurately inflated stats present in the UI for March 28 and 29 will not be a factor as we bill for usage incurred during March. We're continuing to work on correcting the stats reflected in the UI. Thank you for your patience.Mar 30, 19:55 PDT Identified - Our engineering team is continuing to work on the statistics discrepancies from March 28th through today. We will post an update when we have the statistics corrected. Thank you for your patience.Mar 30, 15:08 PDT Investigating - We are currently investigating reports of discrepancies in regards to reported statistics beginning on March 28th. They may appear to be inaccurately inflated in comparison to actual mail sent. We will update as we gather more information, please reach out to our Support Team at http://support.sendgrid.com with any questions.

SendGrid
Technical Incident: Unsuccessful Legacy Newsletter CSV Uploads and Send Tests

Apr 5, 17:16 PDT Resolved - Our team has resolved the issue seen earlier today with our Legacy Newsletter CSV uploads and send testers. We have seen no additional reports after monitoring for the last hour. We apologize for any inconvenience, please reach out to our support team with additional questions at https://support.sendgrid.com.Apr 5, 15:42 PDT Monitoring - Our operations team identified and resolved some failures around test sends and CSV uploads in our Legacy Newsletter app. We experienced this from around 12:30pm to 4:15pm MDT and are confident it is now resolved. If you attempted a CSV uploads during this window and it was not successful, please retry uploading it again now. We apologize for any inconvenience. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Unsuccessful Legacy Newsletter CSV Uploads and Send Tests

Apr 5, 15:42 PDT Monitoring - Our operations team identified and resolved some failures around test sends and CSV uploads in our Legacy Newsletter app. We experienced this from around 12:30pm to 4:15pm MDT and are confident it is now resolved. If you attempted a CSV uploads during this window and it was not successful, please retry uploading it again now. We apologize for any inconvenience. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Email Delays

Apr 4, 09:26 PDT Resolved - Our Ops team has been monitoring performance throughout the morning. Performance is stable and mail is flowing at a normal rate. We apologize for any inconvenience this may have caused.Apr 4, 05:53 PDT Update - We're closely monitoring performance of email traffic. New mail continues to be processed and delivered at a normal rate. We sincerely apologize for any issues experienced, and will provide a final update once all delayed mail has been dequeued.Apr 4, 04:27 PDT Monitoring - Mail flow is rapidly dequeueing. Delayed mail is being processed, and new incoming mail should not be delayed. We're still monitoring, and will resolve once queues are maintaining at a normal level.Apr 4, 03:56 PDT Identified - We've identified and corrected the issue. Mail is currently dequeueing, so delays are still processing. We will update once the queues are back to normal.Apr 4, 03:35 PDT Investigating - We are currently investigating reports of emails being stuck in processed status. We have our Operations team looking at this with the highest priority. More information available here soon. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Email Delays

Apr 4, 05:53 PDT Update - We're closely monitoring performance of email traffic. New mail continues to be processed and delivered at a normal rate. We sincerely apologize for any issues experienced, and will provide a final update once all delayed mail has been dequeued.Apr 4, 04:27 PDT Monitoring - Mail flow is rapidly dequeueing. Delayed mail is being processed, and new incoming mail should not be delayed. We're still monitoring, and will resolve once queues are maintaining at a normal level.Apr 4, 03:56 PDT Identified - We've identified and corrected the issue. Mail is currently dequeueing, so delays are still processing. We will update once the queues are back to normal.Apr 4, 03:35 PDT Investigating - We are currently investigating reports of emails being stuck in processed status. We have our Operations team looking at this with the highest priority. More information available here soon. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Email Delays

Apr 4, 04:27 PDT Monitoring - Mail flow is rapidly dequeueing. Delayed mail is being processed, and new incoming mail should not be delayed. We're still monitoring, and will resolve once queues are maintaining at a normal level.Apr 4, 03:56 PDT Identified - We've identified and corrected the issue. Mail is currently dequeueing, so delays are still processing. We will update once the queues are back to normal.Apr 4, 03:35 PDT Investigating - We are currently investigating reports of emails being stuck in processed status. We have our Operations team looking at this with the highest priority. More information available here soon. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Email Delays

Apr 4, 03:56 PDT Identified - We've identified and corrected the issue. Mail is currently dequeueing, so delays are still processing. We will update once the queues are back to normal.Apr 4, 03:35 PDT Investigating - We are currently investigating reports of emails being stuck in processed status. We have our Operations team looking at this with the highest priority. More information available here soon. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Email Delays

Apr 4, 03:35 PDT Investigating - We are currently investigating reports of emails being stuck in processed status. We have our Operations team looking at this with the highest priority. More information available here soon. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Stats Discrepancy

Mar 31, 10:16 PDT Update - Our engineering team has ensured that stats that appear on April 1 invoices will be correct. The inaccurately inflated stats present in the UI for March 28 and 29 will not be a factor as we bill for usage incurred during March. We're continuing to work on correcting the stats reflected in the UI. Thank you for your patience.Mar 30, 19:55 PDT Identified - Our engineering team is continuing to work on the statistics discrepancies from March 28th through today. We will post an update when we have the statistics corrected. Thank you for your patience.Mar 30, 15:08 PDT Investigating - We are currently investigating reports of discrepancies in regards to reported statistics beginning on March 28th. They may appear to be inaccurately inflated in comparison to actual mail sent. We will update as we gather more information, please reach out to our Support Team at http://support.sendgrid.com with any questions.

SendGrid
Technical Incident: Deferrals due to MX Record Look Up

Mar 31, 01:50 PDT Resolved - We have mitigated the MX look up issue causing these deferrals, and will begin to see a decrease in deferrals and bounces with the "Unable to resolve MX record" reason. We apologize for any inconvenience this may have caused. Please contact our Support team with questions at https://support.sendgrid.com/.Mar 31, 00:32 PDT Investigating - We are currently seeing increased reports of bounces and deferrals due to unresolved MX record look ups for .au domains. Our team is investigating the cause and we will update with more information as it becomes available. Please reach out to our support team at https://support.sendgrid.com with any questions.

SendGrid
Technical Incident: Subject Formatting Issue

Mar 28, 19:43 PDT Resolved - This evening some of our customers might have seen incorrectly formed subject lines, or blank content in the emails sent out. Only emails sent through our Singapore Data Center would have been affected. Our engineering team was able to rectify the situation and resolve the issue. Please reach out to our Support team at https://support.sendgrid.com with any questions.

SendGrid
Support Portal System Disruption

Mar 15, 17:06 PDT Resolved - Our ticketing vendor has resolved their issue and our support team is currently working through the backlog. Thank you for your patience. Please contact Support with questions: https://support.sendgrid.com/.Mar 15, 14:37 PDT Identified - Access to our support help center may be intermittent for some customers due to a service interruption from our support ticketing vendor. As soon as it becomes available, we will work diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources. Thank you for your patience.

SendGrid
Support Portal System Disruption

Mar 15, 14:37 PDT Identified - Access to our support help center may be intermittent for some customers due to a service interruption from our support ticketing vendor. As soon as it becomes available, we will work diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources. Thank you for your patience.

SendGrid
Gmail delivery issues

Mar 9, 23:12 PSTResolved - Gmail issues are now resolved: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=25ed42fe3d6cc7b1b1a98320fd9e0bf1 Affected messages will also be delivered after a short delay. No messages were lost through the issue.Mar 9, 22:25 PSTInvestigating - Gmail is currently having issues, expect delays when sending to Gmail addresses. They are receiving&queueing the emails. Gmail is investigating the issue. The Google apps status page can be viewed here: https://www.google.com/appsstatus#hl=en&v=status

SendGrid
Gmail delivery issues

Mar 9, 22:25 PSTInvestigating - Gmail is currently having issues, expect delays when sending to Gmail addresses. They are receiving&queueing the emails. Gmail is investigating the issue. The Google apps status page can be viewed here: https://www.google.com/appsstatus#hl=en&v=status

SendGrid
Technical Incident: Intermittent Availability for Site, Marketing Campaigns, and v3 API

Mar 9, 12:18 PSTResolved - Our operations team has confirmed our Website, Marketing Campaigns and v3 API calls are all working as expected. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/Mar 9, 09:46 PSTMonitoring - Due to a brief network incident in one of our data centers this morning at about 9:15am MST, we experienced intermittent errors within our site, Marketing Campaigns, Legacy Newsletter and non-mail sending v3 API calls. All services are currently stable; we are investigating the root cause while monitoring the performance of the affected services. Please reach out to our Support team at https://support.sendgrid.com with any questions.

SendGrid
Technical Incident: Intermittent Availability for Site, Marketing Campaigns, and v3 API

Mar 9, 09:46 PSTMonitoring - Due to a brief network incident in one of our data centers this morning at about 9:15am MST, we experienced intermittent errors within our site, Marketing Campaigns, Legacy Newsletter and non-mail sending v3 API calls. All services are currently stable; we are investigating the root cause while monitoring the performance of the affected services. Please reach out to our Support team at https://support.sendgrid.com with any questions.

SendGrid
Technical Incident: Marketing Campaigns Intermittent Availability

Mar 6, 19:17 PSTResolved - Our operations team has confirmed all contact and engagement data is current in Marketing Campaigns. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/Mar 6, 18:12 PSTIdentified - Our operations team has restored functionality to Marketing Campaigns and are continuing to monitor performance. They are also working to sync some contact and engagement data for customers who attempted updates during this time. We will provide another update when this is complete. Thank you for your patience. Please contact Support with any questions: https://support.sendgrid.com/.Mar 6, 15:24 PSTUpdate - Our operations team continues to work on restoring stability to Marketing Campaigns. We will provide an update when we have new information to share. Thank you for your patience as we work towards a resolution. As always, please contact Support with questions: https://support.sendgrid.com/Mar 6, 14:10 PSTInvestigating - Our operations team is investigating an issue with Marketing Campaigns. Some customers may experience errors adding or editing contacts and campaigns. Some campaigns may be delayed as well. More updates to follow. We apologize for the inconvenience. Please reach out to Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Marketing Campaigns Intermittent Availability

Mar 6, 18:12 PSTIdentified - Our operations team has restored functionality to Marketing Campaigns and are continuing to monitor performance. They are also working to sync some contact and engagement data for customers who attempted updates during this time. We will provide another update when this is complete. Thank you for your patience. Please contact Support with any questions: https://support.sendgrid.com/.Mar 6, 15:24 PSTUpdate - Our operations team continues to work on restoring stability to Marketing Campaigns. We will provide an update when we have new information to share. Thank you for your patience as we work towards a resolution. As always, please contact Support with questions: https://support.sendgrid.com/Mar 6, 14:10 PSTInvestigating - Our operations team is investigating an issue with Marketing Campaigns. Some customers may experience errors adding or editing contacts and campaigns. Some campaigns may be delayed as well. More updates to follow. We apologize for the inconvenience. Please reach out to Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Marketing Campaigns Intermittent Availability

Mar 6, 15:24 PSTUpdate - Our operations team continues to work on restoring stability to Marketing Campaigns. We will provide an update when we have new information to share. Thank you for your patience as we work towards a resolution. As always, please contact Support with questions: https://support.sendgrid.com/Mar 6, 14:10 PSTInvestigating - Our operations team is investigating an issue with Marketing Campaigns. Some customers may experience errors adding or editing contacts and campaigns. Some campaigns may be delayed as well. More updates to follow. We apologize for the inconvenience. Please reach out to Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Marketing Campaigns Intermittent Availability

Mar 6, 14:10 PSTInvestigating - Our operations team is investigating an issue with Marketing Campaigns. Some customers may experience errors adding or editing contacts and campaigns. Some campaigns may be delayed as well. More updates to follow. We apologize for the inconvenience. Please reach out to Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Marketing Campaigns Intermittent Availability

Mar 6, 14:10 PSTInvestigating - Our operations team is investigating an issue with Marketing Campaigns. Some customers may experience errors adding or editing contacts and camapigns. Some campaigns may be delayed as well. More updates to follow. We apologize for the inconvenience. Please reach out to Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Marketing Campaigns Intermittent Availability

Mar 6, 14:10 PSTInvestigating - Our operations team is investigating an issue with Marketing Campaigns. Some customers may experience errors adding or editing contacts and camapigns. Some campaigns may be delayed as well. More updates to follow. We apologize for the inconvenience. Please reach out to Support with questions: https://support.sendgrid.com/.

SendGrid
Midwest Data Center Maintenance: March 4th 2PM - 9PM MDT

Mar 4, 21:23 PSTCompleted - The scheduled maintenance has been completed.Mar 4, 16:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 4, 12:50 PSTUpdate - We are currently working on low risk isolated maintenance in preparation for the 5PM MDT Midwest data center maintenance. You may see intermittent impact before 5PM. Please contact our support team with any questions: https://support.sendgrid.com/Feb 17, 13:00 PSTScheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo scheduled maintenance Saturday, March 4th from 2PM to 9PM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. East Coast customers may experience sending delays during this time. The following applications and APIs may see intermittent slowness, errors, and sending delays: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be down) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down - Parse API down - Stats delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Technical Incident: Delayed Mail

Mar 4, 21:10 PSTResolved - After closely monitoring mail flow, we have determined that the current technical incident is now resolved. Messages that were previously delayed have been processed. We sincerely apologize and thank you for your patience. Please contact our support team if you have any questions: https://support.sendgrid.com.Mar 4, 19:53 PSTMonitoring - We have identified the root cause of the mail delays. You may still see some short delays, but mail flow has resumed. We will continue to monitor mail flow to ensure the interruption is resolved. We thank you for your patience and will provide a final update. Please visit status.sendgrid.com to subscribe to future status posts.Mar 4, 19:23 PSTUpdate - Our operations and engineering teams are continuing to troubleshoot to find the core cause of these delays. Thank you so much for your patience as we get to the bottom of this. Please reach out to our support team at https://support.sendgrid.com with any additional questions.Mar 4, 18:19 PSTInvestigating - We are currently investigating reports of delayed delivery of mail. Mail is currently being accepted and queued, we are working to resolve delivery and will update as we have more information.

SendGrid
Technical Incident: Delayed Mail

Mar 4, 19:53 PSTMonitoring - We have identified the root cause of the mail delays. You may still see some short delays, but mail flow has resumed. We will continue to monitor mail flow to ensure the interruption is resolved. We thank you for your patience and will provide a final update. Please visit status.sendgrid.com to subscribe to future status posts.Mar 4, 19:23 PSTUpdate - Our operations and engineering teams are continuing to troubleshoot to find the core cause of these delays. Thank you so much for your patience as we get to the bottom of this. Please reach out to our support team at https://support.sendgrid.com with any additional questions.Mar 4, 18:19 PSTInvestigating - We are currently investigating reports of delayed delivery of mail. Mail is currently being accepted and queued, we are working to resolve delivery and will update as we have more information.

SendGrid
Technical Incident: Delayed Mail

Mar 4, 19:23 PSTUpdate - Our operations and engineering teams are continuing to troubleshoot to find the core cause of these delays. Thank you so much for your patience as we get to the bottom of this. Please reach out to our support team at https://support.sendgrid.com with any additional questions.Mar 4, 18:19 PSTInvestigating - We are currently investigating reports of delayed delivery of mail. Mail is currently being accepted and queued, we are working to resolve delivery and will update as we have more information.

SendGrid
Technical Incident: Delayed Mail

Mar 4, 18:19 PSTInvestigating - We are currently investigating reports of delayed delivery of mail. Mail is currently being accepted and queued, we are working to resolve delivery and will update as we have more information.

SendGrid
Technical Incident: Delayed Mail

Mar 4, 18:19 PSTInvestigating - We are currently investigating reports of delayed delivery of mail. Mail is currently being accepted and queued, we are working to resolve delivery and will update as we have more information.

SendGrid
Midwest Data Center Maintenance: March 4th 2PM - 9PM MDT

Mar 4, 16:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 4, 12:50 PSTUpdate - We are currently working on low risk isolated maintenance in preparation for the 5PM MDT Midwest data center maintenance. You may see intermittent impact before 5PM. Please contact our support team with any questions: https://support.sendgrid.com/Feb 17, 13:00 PSTScheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo scheduled maintenance Saturday, March 4th from 2PM to 9PM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. East Coast customers may experience sending delays during this time. The following applications and APIs may see intermittent slowness, errors, and sending delays: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be down) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down - Parse API down - Stats delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: March 4th 5PM - 9PM MDT

Feb 17, 16:00 PSTScheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo scheduled maintenance Saturday, March 4th from 5PM to 9PM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. East Coast customers may experience sending delays during this time. The following applications and APIs may see intermittent slowness, errors, and sending delays: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be down) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down - Parse API down - Stats delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/

SendGrid
Technical Incident: Site and Marketing Campaigns Intermittent Availability

Mar 1, 10:59 PSTResolved - Our operations team confirmed Marketing Campaigns is fully functional and any queued campaigns have been sent. We apologize for the inconvenience this caused you. Please direct questions to our support team here: https://support.sendgrid.com/.Mar 1, 07:11 PSTIdentified - Our Ops team has identified and mitigated the issues preventing some users from logging into sendgrid.com. At this time users may experience issues accessing the Marketing Campaigns platform. A small subset of Marketing Campaigns users may experience mail delays. Additional updates to follow.Mar 1, 05:55 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. We will update with more information shortly.

SendGrid
Technical Incident: Site and Marketing Campaigns Intermittent Availability

Mar 1, 07:11 PSTIdentified - Our Ops team has identified and mitigated the issues preventing some users from logging into sendgrid.com. At this time users may experience issues accessing the Marketing Campaigns platform. A small subset of Marketing Campaigns users may experience mail delays. Additional updates to follow.Mar 1, 05:55 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. We will update with more information shortly.

SendGrid
Intermittent issues connecting to sendgrid.com website

Mar 1, 07:11 PSTIdentified - Our Ops team has identified and mitigated the issues preventing some users from logging into sendgrid.com. At this time users may experience issues accessing the Marketing Campaigns platform. A small subset of Marketing Campaigns users may experience mail delays. Additional updates to follow.Mar 1, 05:55 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. We will update with more information shortly.

SendGrid
Intermittent issues connecting to sendgrid.com website

Mar 1, 05:55 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. We will update with more information shortly.

SendGrid
Technical Incident: Site Access

Feb 28, 15:31 PSTResolved - Our third party provider has corrected the issues impacting our site, and services are returning to normal. Customers may experience delays as our inbound parse service continues to de-queue. No events have been lost. Thank you for your patience while we worked to mitigate these issues. If you have additional questions please reach out to our Support Team at https://support.sendgrid.com/Feb 28, 11:29 PSTUpdate - We have implemented a fix that has mitigated login issues. Users should now be able to access https://app.sendgrid.com. We are continuing to monitor the intermittent availability of Marketing Campaigns, Template Engine, and our documentation pages.Feb 28, 10:51 PSTIdentified - We've identified that an issue with a third party provider is resulting in the intermittent availability of our website. We will provide updates as we receive them.Feb 28, 10:21 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. Updates will follow once initial investigation has concluded and we have specific information to provide. Please visit status.sendgrid.com to subscribe to updates on this technical incident.

SendGrid
Technical Incident: Site Access

Feb 28, 11:29 PSTUpdate - We have implemented a fix that has mitigated login issues. Users should now be able to access https://app.sendgrid.com. We are continuing to monitor the intermittent availability of Marketing Campaigns, Template Engine, and our documentation pages.Feb 28, 10:51 PSTIdentified - We've identified that an issue with a third party provider is resulting in the intermittent availability of our website. We will provide updates as we receive them.Feb 28, 10:21 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. Updates will follow once initial investigation has concluded and we have specific information to provide. Please visit status.sendgrid.com to subscribe to updates on this technical incident.

SendGrid
Technical Incident: Site Access

Feb 28, 10:51 PSTIdentified - We've identified that an issue with a third party provider is resulting in the intermittent availability of our website. We will provide updates as we receive them.Feb 28, 10:21 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. Updates will follow once initial investigation has concluded and we have specific information to provide. Please visit status.sendgrid.com to subscribe to updates on this technical incident.

SendGrid
Technical Incident: Site Access

Feb 28, 10:21 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. Updates will follow once initial investigation has concluded and we have specific information to provide. Please visit status.sendgrid.com to subscribe to updates on this technical incident.

SendGrid
Technical Incident: Site Access

Feb 28, 10:21 PSTInvestigating - We are currently experiencing an intermittent technical incident regarding access to our site. Updates will follow once initial investigation has concluded and we have specific information to provide. Please visit status.sendgrid.com to subscribe to updates on this technical incident.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Feb 24, 12:06 PSTResolved - The issue with our payment gateway has been resolved. Account upgrades and paid signups are restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade. If you encountered an error when trying to upgrade, add, or update payment information, please try again now. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com/ with any questions.Feb 24, 10:43 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Feb 24, 10:43 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Marketing Campaigns Maintenance: Saturday, February 18th, 5PM - 9PM MST

Feb 18, 20:16 PSTCompleted - The scheduled maintenance has been completed.Feb 18, 16:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 9, 09:53 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance for a small subset of customers on Saturday, February 18th, 5PM to 9PM MST. During this time the Marketing Campaigns UI and API will be unavailable for these customers. Additionally, their scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Saturday, February 18th, 5PM - 9PM MST

Feb 18, 16:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 9, 09:53 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance for a small subset of customers on Saturday, February 18th, 5PM to 9PM MST. During this time the Marketing Campaigns UI and API will be unavailable for these customers. Additionally, their scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Saturday, February 18th, 5PM - 9PM MST

Feb 9, 09:53 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance for a small subset of customers on Saturday, February 18th, 5PM to 9PM MST. During this time the Marketing Campaigns UI and API will be unavailable for these customers. Additionally, their scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
New API Documentation Intermittently Available

Feb 16, 15:27 PSTResolved - The 3rd party service that our new API documentation relies on has resolved the technical incident they were experiencing. All of our V3 API documentation is available here: https://sendgrid.com/docs/API_Reference/Web_API_v3/index.htmlFeb 16, 13:00 PSTIdentified - A 3rd party service that our new API documentation relies on is currently experiencing a technical incident. This new page of documentation may intermittently be unavailable. As soon as their performance is restored, we'll post an update to this status post. All of our V3 API documentation is still available here: https://sendgrid.com/docs/API_Reference/Web_API_v3/index.html

SendGrid
Increased Latency US East Region

Feb 16, 14:00 PSTCompleted - The scheduled maintenance has been completed.Feb 16, 07:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 15, 14:39 PSTScheduled - US East region customers may experience increased latency on 2/16/17 from 8AM - 3PM MST. During this period, traffic will be pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
New API Documentation Intermittently Available

Feb 16, 13:00 PSTIdentified - A 3rd party service that our new API documentation relies on is currently experiencing a technical incident. This new page of documentation may intermittently be unavailable. As soon as their performance is restored, we'll post an update to this status post. All of our V3 API documentation is still available here: https://sendgrid.com/docs/API_Reference/Web_API_v3/index.html

SendGrid
Increased Latency US East Region

Feb 16, 07:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 15, 14:39 PSTScheduled - US East region customers may experience increased latency on 2/16/17 from 8AM - 3PM MST. During this period, traffic will be pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Increased Latency US East Region

Feb 16, 07:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 15, 14:39 PSTScheduled - US East region customers may experience increased latency on 2/16/17 from 8AM - 3PM MST. During this period, traffic will be pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Increased Latency US East Region

Feb 15, 14:39 PSTScheduled - US East region customers may experience increased latency on 2/16/17 from 8AM - 3PM MST. During this period, traffic will be pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Delayed Mail

Feb 9, 17:03 PSTResolved - After closely monitoring mail flow, we have determined that the current technical incident is now resolved. Messages that were previously delayed have been processed. We sincerely apologize and thank you for your patience. Please contact our support team if you have any questions: https://support.sendgrid.com.Feb 9, 16:15 PSTMonitoring - We have identified the root cause resulting in mail delays for a small subset of customers. We will continue to monitor mail flow as the delayed mail is being sent to ensure the interruption is resolved. We thank you for your patience and will provide a final update and information once available. Please visit status.sendgrid.com to subscribe to updates on this service interruption.Feb 9, 15:18 PSTUpdate - We are continuing to investigate reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.Feb 9, 13:40 PSTInvestigating - We are currently investigating reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.

SendGrid
Technical Incident: Delayed Mail

Feb 9, 16:15 PSTMonitoring - We have identified the root cause resulting in mail delays for a small subset of customers. We will continue to monitor mail flow as the delayed mail is being sent to ensure the interruption is resolved. We thank you for your patience and will provide a final update and information once available. Please visit status.sendgrid.com to subscribe to updates on this service interruption.Feb 9, 15:18 PSTUpdate - We are continuing to investigate reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.Feb 9, 13:40 PSTInvestigating - We are currently investigating reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.

SendGrid
Technical Incident: Delayed Mail

Feb 9, 15:18 PSTUpdate - We are continuing to investigate reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.Feb 9, 13:40 PSTInvestigating - We are currently investigating reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.

SendGrid
Technical Incident: Delayed Mail

Feb 9, 13:40 PSTInvestigating - We are currently investigating reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.

SendGrid
Technical Incident: Delayed Mail

Feb 9, 13:40 PSTInvestigating - We are currently investigating reports of a small portion of customers experiencing mail delays. We will provide more updates and information as it becomes available. Please visit status.sendgrid.com to subscribe to updates.

SendGrid
Service Disruption: Login, Site, and API availability

Feb 2, 13:08 PSTResolved - Our Operations Team has declared this outage resolved. All systems are stable. We deeply apologize for any issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Feb 2, 12:52 PSTMonitoring - We've taken some additional steps to ensure stability has returned. Our Operations team is continuing to monitor all systems, thank you so much for your patience.Feb 2, 12:25 PSTIdentified - We're seeing similar intermittent issues with login, site, and API availability. Some customers may experience a short period where these functions are unavailable. We're monitoring performance closely and will provide an additional update shortly.Feb 2, 12:07 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Feb 2, 11:29 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Login, Site, and API availability

Feb 2, 12:52 PSTMonitoring - We've taken some additional steps to ensure stability has returned. Our Operations team is continuing to monitor all systems, thank you so much for your patience.Feb 2, 12:25 PSTIdentified - We're seeing similar intermittent issues with login, site, and API availability. Some customers may experience a short period where these functions are unavailable. We're monitoring performance closely and will provide an additional update shortly.Feb 2, 12:07 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Feb 2, 11:29 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Login, Site, and API availability

Feb 2, 12:52 PSTMonitoring - We've taken some additional steps to ensure stability has returned. Our Operations team is continuing to monitor all systems, thank you so much for your patience.Feb 2, 12:25 PSTIdentified - We're seeing similar intermittent issues with login, site, and API availability. Some customers may experience a short period where these functions are unavailable. We're monitoring performance closely and will provide an additional update shortly.Feb 2, 12:07 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Feb 2, 11:29 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Login, Site, and API availability

Feb 2, 12:25 PSTIdentified - We're seeing similar intermittent issues with login, site, and API availability. Some customers may experience a short period where these functions are unavailable. We're monitoring performance closely and will provide an additional update shortly.Feb 2, 12:07 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Feb 2, 11:29 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Login, Site, and API availability

Feb 2, 12:07 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Feb 2, 11:29 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Login, Site, and API availability

Feb 2, 11:29 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Whitelabel Service Maintenance: Sunday, January 29th, 9PM - 10PM MST

Jan 29, 20:59 PSTCompleted - The scheduled maintenance has been completed.Jan 29, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 19, 09:55 PSTScheduled - We are performing scheduled maintenance on our whitelabel service on Sunday, January 29th, from 9PM to 10PM MST. During this time customers will be unable to create or modify whitelabels via our site or web API. Existing whitelabels will be unaffected by this maintenance. We anticipate whitelabels to be inaccessible for a period of 15 minutes, which includes a brief mail delay while service is restored. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Whitelabel Service Maintenance: Sunday, January 29th, 9PM - 10PM MST

Jan 29, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 19, 09:55 PSTScheduled - We are performing scheduled maintenance on our whitelabel service on Sunday, January 29th, from 9PM to 10PM MST. During this time customers will be unable to create or modify whitelabels via our site or web API. Existing whitelabels will be unaffected by this maintenance. We anticipate whitelabels to be inaccessible for a period of 15 minutes, which includes a brief mail delay while service is restored. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Whitelabel Service Maintenance: Sunday, January 29th, 9PM - 10PM MST

Jan 19, 09:55 PSTScheduled - We are performing scheduled maintenance on our whitelabel service on Sunday, January 29th, from 9PM to 10PM MST. During this time customers will be unable to create or modify whitelabels via our site or web API. Existing whitelabels will be unaffected by this maintenance. We anticipate whitelabels to be inaccessible for a period of 15 minutes, which includes a brief mail delay while service is restored. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Site Login Page Down

Jan 26, 18:10 PSTResolved - Our operations team has resolved this incident around our login page and Marketing Campaigns. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/.Jan 26, 16:59 PSTMonitoring - We have identified and mitigated the issues with our login page and Marketing Campaigns. We will continue to monitor them, please reach out to our Support team for further assistance: https://support.sendgrid.com/Jan 26, 15:53 PSTUpdate - We are also investigating reports of errors in Marketing Campaigns, we will update with additional information shortly.Jan 26, 15:06 PSTInvestigating - We are investigating reports that our sendgrid.com/login page is currently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: Site Login Page Down

Jan 26, 16:59 PSTMonitoring - We have identified and mitigated the issues with our login page and Marketing Campaigns. We will continue to monitor them, please reach out to our Support team for further assistance: https://support.sendgrid.com/Jan 26, 15:53 PSTUpdate - We are also investigating reports of errors in Marketing Campaigns, we will update with additional information shortly.Jan 26, 15:06 PSTInvestigating - We are investigating reports that our sendgrid.com/login page is currently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: Site Login Page Down

Jan 26, 15:53 PSTUpdate - We are also investigating reports of errors in Marketing Campaigns, we will update with additional information shortly.Jan 26, 15:06 PSTInvestigating - We are investigating reports that our sendgrid.com/login page is currently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: Site Login Page Down

Jan 26, 15:06 PSTInvestigating - We are investigating reports that our sendgrid.com/login page is currently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Jan 20, 13:53 PSTResolved - The issue with our payment gateway has been resolved. Account upgrades and paid sign ups have been restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade without issue. If you encountered an error when trying to upgrade, add or update payment information, please try again now. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com/ with any questions.Jan 20, 11:58 PSTUpdate - We are continuing to work with our payment gateway provider; we will provide additional updates when we have further information available. Please reach out to our Support team with questions: https://support.sendgrid.com/Jan 20, 11:01 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Jan 20, 11:58 PSTUpdate - We are continuing to work with our payment gateway provider; we will provide additional updates when we have further information available. Please reach out to our Support team with questions: https://support.sendgrid.com/Jan 20, 11:01 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Jan 20, 11:01 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Increased Latency Singapore Region

Jan 18, 09:36 PSTResolved - Our unplanned maintenance has been completed, and traffic has been migrated back to our Singapore region data center. Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/.Jan 18, 08:01 PSTMonitoring - Our Singapore region customers may experience increased latency due to unplanned maintenance. Traffic is currently pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. We expect this maintenance to be completed before 12PM MT, and will provide you an update as soon as it’s complete. We apologize for any inconveniences experienced.

SendGrid
Technical Incident: Increased Latency Singapore Region

Jan 18, 08:01 PSTMonitoring - Our Singapore region customers may experience increased latency due to unplanned maintenance. Traffic is currently pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. We expect this maintenance to be completed before 12PM MT, and will provide you an update as soon as it’s complete. We apologize for any inconveniences experienced.

SendGrid
Support portal System Disruption

Jan 12, 06:55 PSTResolved - Our ticketing vendor has resolved their issue, and our support team is currently working through the backlog. Thank you for your patience.Jan 12, 04:43 PSTInvestigating - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources. ^VA

SendGrid
Support portal System Disruption

Jan 12, 04:43 PSTInvestigating - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources. ^VA

SendGrid
Technical Incident: SendGrid Docs, Login, and Web API v2 Unavailable

Jan 3, 16:30 PSTResolved - Our operations team has resolved this incident around login, accessing docs, and Web API v2. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/.Jan 3, 14:24 PSTMonitoring - Our Operations team has mitigated login errors, and we're continuing to monitor stability of all services. Again, we apologize for the inconveniences you may have experienced.Jan 3, 14:07 PSTInvestigating - We're currently investigating reports of SendGrid.com/login intermittently unavailable for some users. We're on the case, and will provide you an update as soon as possible.Jan 3, 13:38 PSTMonitoring - SendGrid.com/docs availability has been restored. During this time we also received reports of intermittent 502 errors with a subset of web API v2 calls. This service has been restored as well, and we're monitoring all services. Sorry for any inconvenience and confusion this may have caused.Jan 3, 13:13 PSTInvestigating - We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: Email Delays

Jan 3, 16:23 PSTResolved - Our operations team has resolved this incident and mail is processing as expected. Any mail that was delayed has been processed as well. We apologize for any inconvenience this caused. Please contact our support team with questions at https://support.sendgrid.com/.Jan 3, 15:03 PSTIdentified - We're currently in the process of mitigating mail that has been queued up due to this technical incident. All new mail is processing immediately. We'll provide additional updates once our queues normalize.Jan 3, 13:20 PSTInvestigating - Our operations team is investigating reports of mail delays. We apologize for any inconvenience this has caused. Updates to follow.

SendGrid
Technical Incident: Email Delays

Jan 3, 15:03 PSTIdentified - We're currently in the process of mitigating mail that has been queued up due to this technical incident. All new mail is processing immediately. We'll provide additional updates once our queues normalize.Jan 3, 13:20 PSTInvestigating - Our operations team is investigating reports of mail delays. We apologize for any inconvenience this has caused. Updates to follow.

SendGrid
Technical Incident: SendGrid Docs, Login, and Web API v2 Unavailable

Jan 3, 14:24 PSTMonitoring - Our Operations team has mitigated login errors, and we're continuing to monitor stability of all services. Again, we apologize for the inconveniences you may have experienced.Jan 3, 14:07 PSTInvestigating - We're currently investigating reports of SendGrid.com/login intermittently unavailable for some users. We're on the case, and will provide you an update as soon as possible.Jan 3, 13:38 PSTMonitoring - SendGrid.com/docs availability has been restored. During this time we also received reports of intermittent 502 errors with a subset of web API v2 calls. This service has been restored as well, and we're monitoring all services. Sorry for any inconvenience and confusion this may have caused.Jan 3, 13:13 PSTInvestigating - We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: SendGrid Docs, Login, and Web API v2 Unavailable

Jan 3, 14:07 PSTInvestigating - We're currently investigating reports of SendGrid.com/login intermittently unavailable for some users. We're on the case, and will provide you an update as soon as possible.Jan 3, 13:38 PSTMonitoring - SendGrid.com/docs availability has been restored. During this time we also received reports of intermittent 502 errors with a subset of web API v2 calls. This service has been restored as well, and we're monitoring all services. Sorry for any inconvenience and confusion this may have caused.Jan 3, 13:13 PSTInvestigating - We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: SendGrid Docs, Login, and Web API v2 Unavailable

Jan 3, 13:38 PSTMonitoring - SendGrid.com/docs availability has been restored. During this time we also received reports of intermittent 502 errors with a subset of web API v2 calls. This service has been restored as well, and we're monitoring all services. Sorry for any inconvenience and confusion this may have caused.Jan 3, 13:13 PSTInvestigating - We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: SendGrid.com/docs Unavailable

Jan 3, 13:38 PSTMonitoring - SendGrid.com/docs availability has been restored. During this time we also received reports of intermittent 502 errors with a subset of web API v2 calls. This service has been restored as well, and we're monitoring all services. Sorry for any inconvenience and confusion this may have caused.Jan 3, 13:13 PSTInvestigating - We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: Email Delays

Jan 3, 13:20 PSTInvestigating - Our operations team is investigating reports of mail delays. We apologize for any inconvenience this has caused. Updates to follow.

SendGrid
Technical Incident: SendGrid.com/docs Unavailable

Jan 3, 13:13 PSTInvestigating - We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly.

SendGrid
Technical Incident: 421 Too Many Connections

Dec 28, 12:07 PSTResolved - The issue with SMTP connection attempts has been resolved. We have isolated and eliminated the root cause, customers should no longer see errors due to '421 Too Many Connections'. Again, we apologize for any inconvenience experienced. Please reach out to our support team if you have any questions: https://support.sendgrid.com.Dec 28, 11:35 PSTUpdate - We are continuing to mitigate the issue causing the '421 Too Many Connections' errors. Our team is working to resolve the root cause and we will update as we receive confirmation of a resolution.Dec 28, 09:54 PSTIdentified - We have identified an issue where some customers are receiving '421 Too Many Connections' errors when attempting to hand off mail to SendGrid via SMTP. If customers receive this error, the message was not accepted and should be tried again. We sincerely apologize for any inconvenience and will provide updates as we receive more information.

SendGrid
Technical Incident: 421 Too Many Connections

Dec 28, 11:35 PSTUpdate - We are continuing to mitigate the issue causing the '421 Too Many Connections' errors. Our team is working to resolve the root cause and we will update as we receive confirmation of a resolution.Dec 28, 09:54 PSTIdentified - We have identified an issue where some customers are receiving '421 Too Many Connections' errors when attempting to hand off mail to SendGrid via SMTP. If customers receive this error, the message was not accepted and should be tried again. We sincerely apologize for any inconvenience and will provide updates as we receive more information.

SendGrid
Technical Incident: 421 Too Many Connections

Dec 28, 09:54 PSTIdentified - We have identified an issue where some customers are receiving '421 Too Many Connections' errors when attempting to hand off mail to SendGrid via SMTP. If customers receive this error, the message was not accepted and should be tried again. We sincerely apologize for any inconvenience and will provide updates as we receive more information.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Dec 27, 13:52 PSTResolved - The issue with our payment gateway has been resolved. Account upgrades and paid sign ups have been restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade without issue. Thank you so much for your patience and please reach out to our Support Team at https://support.sendgrid.com/ with any questions.Dec 27, 12:35 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Dec 27, 12:35 PSTIdentified - We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Deferrals

Dec 27, 11:52 PSTResolved - We have mitigated the issue with these deferrals, customers will begin to see a decrease in deferrals with the reasons 'i/o timeout' and 'connection timed out'. We apologize for any inconvenience this may have caused. Please contact our Support team with questions at https://support.sendgrid.com/.Dec 27, 11:17 PSTIdentified - We are currently seeing increased reports of deferrals with the reasons 'i/o timeout' and 'connection timed out'. Our team has identified the cause and we will update with more information as it becomes available. Thank you for your patience as we work on this.

SendGrid
Technical Incident: Deferrals

Dec 27, 11:17 PSTIdentified - We are currently seeing increased reports of deferrals with the reasons 'i/o timeout' and 'connection timed out'. Our team has identified the cause and we will update with more information as it becomes available. Thank you for your patience as we work on this.

SendGrid
Technical Incident: 421 Too Many Connections

Dec 27, 10:51 PSTResolved - We're declaring this technical incident resolved. Customers should no longer see errors due to '421 Too Many Connections'. Again, we apologize for any issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Dec 27, 09:23 PSTIdentified - Our Operations team has identified an issue where some customers are receiving a '421 Too Many Connections' error when handing off mail to SendGrid via SMTP. We sincerely apologize for any issues you may be experiencing. We'll provide further updates as soon as possible.

SendGrid
Technical Incident: 421 Too Many Connections

Dec 27, 09:23 PSTIdentified - Our Operations team has identified an issue where some customers are receiving a '421 Too Many Connections' error when handing off mail to SendGrid via SMTP. We sincerely apologize for any issues you may be experiencing. We'll provide further updates as soon as possible.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Dec 21, 17:59 PSTResolved - Our payment gateway issue has been resolved, upgrade and paid sign up functionality has been restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade without issue. Thank you so much for your patience and please reach out to our Support team if you encounter any issues.Dec 21, 16:26 PSTIdentified - Our payment gateway provider is continuing to experience issues, SendGrid users will still see errors when upgrading or signing up for paid accounts. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for any inconvenience this has caused and will provide additional updates as we receive them.Dec 21, 15:03 PSTInvestigating - Our payment gateway is currently experiencing issues. Users attempting to sign up for paid accounts or upgrade may encounter errors. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Dec 21, 16:26 PSTIdentified - Our payment gateway provider is continuing to experience issues, SendGrid users will still see errors when upgrading or signing up for paid accounts. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for any inconvenience this has caused and will provide additional updates as we receive them.Dec 21, 15:03 PSTInvestigating - Our payment gateway is currently experiencing issues. Users attempting to sign up for paid accounts or upgrade may encounter errors. We apologize for the inconvenience. More updates to follow.

SendGrid
Technical Incident: Paid Signup and Upgrade issues

Dec 21, 15:03 PSTInvestigating - Our payment gateway is currently experiencing issues. Users attempting to sign up for paid accounts or upgrade may encounter errors. We apologize for the inconvenience. More updates to follow.

SendGrid
Legacy Newsletter Maintenance: Sunday, December 18th, 8PM - 10PM MST

Dec 18, 21:30 PSTCompleted - The scheduled maintenance has been completed.Dec 18, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 15, 13:26 PSTScheduled - Our Legacy Newsletter app will undergo scheduled maintenance Sunday, December 18th, 8PM to 10PM MST. Scheduled newsletters will be delayed until the maintenance is complete. Marketing Campaigns and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Legacy Newsletter Maintenance: Sunday, December 18th, 8PM - 10PM MST

Dec 18, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 15, 13:26 PSTScheduled - Our Legacy Newsletter app will undergo scheduled maintenance Sunday, December 18th, 8PM to 10PM MST. Scheduled newsletters will be delayed until the maintenance is complete. Marketing Campaigns and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Legacy Newsletter Maintenance: Sunday, December 18th, 8PM - 10PM MST

Dec 18, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 15, 13:26 PSTScheduled - Our Legacy Newsletter app will undergo scheduled maintenance Sunday, December 18th, 8PM to 10PM MST. Scheduled newsletters will be delayed until the maintenance is complete. Marketing Campaigns and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Legacy Newsletter Maintenance: Sunday, December 18th, 8PM - 10PM MST

Dec 15, 13:26 PSTScheduled - Our Legacy Newsletter app will undergo scheduled maintenance Sunday, December 18th, 8PM to 10PM MST. Scheduled newsletters will be delayed until the maintenance is complete. Marketing Campaigns and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Investigating deferral reports

Dec 15, 20:08 PSTResolved - We're declaring this incident resolved. Customers should see a decrease in deferrals due to 'Connection timed out' or 'i/o timeout.' We apologize for any inconvenience this may have caused. Please contact Support with questions: https://support.sendgrid.com/.Dec 15, 19:45 PSTIdentified - Our ops team has identified the cause of the issue and have taken steps to mitigate the increased deferrals. We will continue to monitor the situation as mail dequeues.Dec 15, 18:41 PSTUpdate - Our Operations team is continuing to investigate reports of deferrals specifically due to 'Connection timed out' and 'i/o timeout'. We'll provide further updates as soon as possible.Dec 15, 18:15 PSTInvestigating - We're currently investigating reports of emails being deferred. We'll be providing another update shortly.

SendGrid
Investigating deferral reports

Dec 15, 19:45 PSTIdentified - Our ops team has identified the cause of the issue and have taken steps to mitigate the increased deferrals. We will continue to monitor the situation as mail dequeues.Dec 15, 18:41 PSTUpdate - Our Operations team is continuing to investigate reports of deferrals specifically due to 'Connection timed out' and 'i/o timeout'. We'll provide further updates as soon as possible.Dec 15, 18:15 PSTInvestigating - We're currently investigating reports of emails being deferred. We'll be providing another update shortly.

SendGrid
Investigating deferral reports

Dec 15, 18:41 PSTUpdate - Our Operations team is continuing to investigate reports of deferrals specifically due to 'Connection timed out' and 'i/o timeout'. We'll provide further updates as soon as possible.Dec 15, 18:15 PSTInvestigating - We're currently investigating reports of emails being deferred. We'll be providing another update shortly.

SendGrid
Investigating deferral reports

Dec 15, 18:15 PSTInvestigating - We're currently investigating reports of emails being deferred. We'll be providing another update shortly.

SendGrid
Service Disruption - Legacy Newsletter Delays

Dec 14, 13:08 PSTResolved - Legacy newsletter customers should no longer see delays in sends or exporting recipients. Thank you for your patience. Please contact our support with any questions: https://support.sendgrid.com/.Dec 14, 12:40 PSTInvestigating - Legacy Newsletter users may experience delays sending mail or exporting recipient lists. We are working to mitigate the issue at this time. Customers sending via Marketing Campaigns, SMTP, or API will not be impacted. More updates to follow. We apologize for any inconvenience this is causing. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Service Disruption - Legacy Newsletter Delays

Dec 14, 12:40 PSTInvestigating - Legacy Newsletter users may experience delays sending mail or exporting recipient lists. We are working to mitigate the issue at this time. Customers sending via Marketing Campaigns, SMTP, or API will not be impacted. More updates to follow. We apologize for any inconvenience this is causing. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Service Disruption - Legacy Newsletter Delays

Dec 14, 12:40 PSTInvestigating - Legacy Newsletter users may experience delays sending mail or exporting recipient lists. We are working to mitigate the issue at this time. Customers sending via Marketing Campaigns, SMTP, or API will not be impacted. More updates to follow. We apologize for any inconvenience this is causing. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Service Disruption - Legacy Newsletter Delays

Dec 12, 10:03 PSTResolved - Legacy newsletter customers should no longer see delays in sends or exporting recipients. We apologize for any inconvenience this caused. Please contact Support with questions: https://support.sendgrid.com/.Dec 12, 06:39 PSTIdentified - Customers using our legacy newsletter tool may experience delays when sending mail or exporting their recipient lists. Our team is working to mitigate the issue at this time. Customers sending via our marketing campaigns tool, SMTP, or API will not be impacted. More updates to follow.

SendGrid
Service Disruption - Legacy Newsletter Delays

Dec 12, 06:39 PSTIdentified - Customers using our legacy newsletter tool may experience delays when sending mail or exporting their recipient lists. Our team is working to mitigate the issue at this time. Customers sending via our marketing campaigns tool, SMTP, or API will not be impacted. More updates to follow.

SendGrid
Service Disruption - Legacy Newsletter delays

Dec 12, 06:39 PSTIdentified - Customers using our legacy newsletter tool may experience delays when sending mail or exporting their recipient lists. Our team is working to mitigate the issue at this time. Customers sending via our marketing campaigns tool, SMTP, or API will not be impacted. More updates to follow.

SendGrid
Marketing Campaigns Maintenance: Sunday, December 11th, 4PM - 5PM MST

Dec 11, 15:49 PSTCompleted - We've completed our scheduled maintenance. Thanks for your patience.Dec 11, 15:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 29, 12:11 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, December 11th, 4PM to 5PM MST. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, December 11th, 4PM - 5PM MST

Dec 11, 15:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 29, 12:11 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, December 11th, 4PM to 5PM MST. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, December 11th, 4PM - 5PM MDT

Nov 29, 12:11 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, December 11th, 4PM to 5PM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 25, 08:59 PSTResolved - Due to high volumes some customers may have experienced larger than normal deferral rates but that the surge in sending has subsided. Email is flowing well and all systems appear normal. Please contact our support team if you have any questions: https://support.sendgrid.comNov 25, 05:55 PSTUpdate - Our Ops team is digging into the source of the Connection Timed Out deferrals within our system and are working to determine a speedy resolution.Nov 25, 05:43 PSTInvestigating - We are currently investigating reports of emails being deferred. Our Operations team is investigating the root cause with the highest priority. Stay tuned - we'll post updates here as we have them.

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 25, 08:59 PSTResolved - Due to high volumes some customers may have experienced larger than normal deferral rates but the surge in sending has subsided. Email is flowing well and all systems appear normal. Please contact our support team if you have any questions: https://support.sendgrid.comNov 25, 05:55 PSTUpdate - Our Ops team is digging into the source of the Connection Timed Out deferrals within our system and are working to determine a speedy resolution.Nov 25, 05:43 PSTInvestigating - We are currently investigating reports of emails being deferred. Our Operations team is investigating the root cause with the highest priority. Stay tuned - we'll post updates here as we have them.

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 25, 05:55 PSTUpdate - Our Ops team is digging into the source of the Connection Timed Out deferrals within our system and are working to determine a speedy resolution.Nov 25, 05:43 PSTInvestigating - We are currently investigating reports of emails being deferred. Our Operations team is investigating the root cause with the highest priority. Stay tuned - we'll post updates here as we have them.

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 25, 05:43 PSTInvestigating - We are currently investigating reports of emails being deferred. Our Operations team is investigating the root cause with the highest priority. Stay tuned - we'll post updates here as we have them.

SendGrid
Technical Incident: Email Delays

Nov 22, 11:30 PSTResolved - We're declaring this technical incident resolved. Messages that were previously delayed have been processed. Again, we apologize for any issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Nov 22, 08:24 PSTMonitoring - We're closely monitoring performance of delayed mail traffic. New mail is being processed at a normal rate. We sincerely apologize for any issues experienced, and will provide a final update once all delayed mail has dequeued.Nov 22, 07:44 PSTIdentified - We've identified a subset of mail traffic being delayed, and are currently in the process of mitigating the issue. Additional updates to follow.

SendGrid
Technical Incident: Email Delays

Nov 22, 08:24 PSTMonitoring - We're closely monitoring performance of delayed mail traffic. New mail is being processed at a normal rate. We sincerely apologize for any issues experienced, and will provide a final update once all delayed mail has dequeued.Nov 22, 07:44 PSTIdentified - We've identified a subset of mail traffic being delayed, and are currently in the process of mitigating the issue. Additional updates to follow.

SendGrid
Technical Incident: Email Delays

Nov 22, 07:44 PSTIdentified - We've identified a subset of mail traffic being delayed, and are currently in the process of mitigating the issue. Additional updates to follow.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 20th, 9PM - 1AM MDT

Nov 21, 01:06 PSTCompleted - We've completed our scheduled maintenance. Thanks for your patience.Nov 20, 23:54 PSTUpdate - Maintenance will be running over our previously estimated window. We'll update you as soon as it's complete or we have additional information. Thank you for your patience.Nov 20, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 15, 09:44 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 20th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 20th, 9PM - 1AM MDT

Nov 20, 23:54 PSTUpdate - Maintenance will be running over our previously estimated window. We'll update you as soon as it's complete or we have additional information. Thank you for your patience.Nov 20, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 15, 09:44 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 20th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 20th, 9PM - 1AM MDT

Nov 20, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 15, 09:44 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 20th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 20th, 9PM - 1AM MDT

Nov 15, 09:44 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 20th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Increased Latency Europe, Asia

Nov 18, 02:24 PSTResolved - We've routed European and Asian traffic from our US data center back to the local geopods, so mail from these regions should be processed at expected rates. Please contact support with any questions. ^acNov 17, 16:36 PSTMonitoring - Users within the Europe and Asia region may experience increased latency in Web API, Mailsend API, and SMTP. Our Operations team has relocated traffic away from this region in order to mitigate any potential issues due to a 3rd party network issue. We'll monitor the status and provide an update once we are confident this will not affect any users.

SendGrid
Technical Incident: Increased Latency Europe, Asia

Nov 17, 16:36 PSTMonitoring - Users within the Europe and Asia region may experience increased latency in Web API, Mailsend API, and SMTP. Our Operations team has relocated traffic away from this region in order to mitigate any potential issues due to a 3rd party network issue. We'll monitor the status and provide an update once we are confident this will not affect any users.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 20th, 9PM - 1AM MDT

Nov 15, 09:44 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 20th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 14, 10:45 PSTResolved - Our Operations team is declaring this technical incident resolved. We sincerely apologize for any issues experienced. Please contact our Support team with questions: https://support.sendgrid.com/.Nov 14, 06:34 PSTMonitoring - Our Ops team has mitigated the issue and is continuing to monitor mail flow. Over the last hour we've seen a significant decrease in the "Connection timed out" deferrals. US West senders may temporarily see increased latency in handing us mail. We will provide a final update once the issue is fully resolved.Nov 14, 05:22 PSTInvestigating - We are currently investigating an incident according to which some emails are being deferred with the "Connection timed out" reason. Our Operations team is looking into this with priority. Updates to follow. ^BB

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 14, 06:34 PSTMonitoring - Our Ops team has mitigated the issue and is continuing to monitor mail flow. Over the last hour we've seen a significant decrease in the "Connection timed out" deferrals. US West senders may temporarily see increased latency in handing us mail. We will provide a final update once the issue is fully resolved.Nov 14, 05:22 PSTInvestigating - We are currently investigating an incident according to which some emails are being deferred with the "Connection timed out" reason. Our Operations team is looking into this with priority. Updates to follow. ^BB

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 14, 06:34 PSTMonitoring - Our Ops team has mitigated the issue and is continuing to monitor mail flow. Over the last hour we've seen a significant decrease in the "Connection timed out" deferrals. We will provide a final update once the issue is fully resolved.Nov 14, 05:22 PSTInvestigating - We are currently investigating an incident according to which some emails are being deferred with the "Connection timed out" reason. Our Operations team is looking into this with priority. Updates to follow. ^BB

SendGrid
Technical Incident: Connection Timed Out Deferrals

Nov 14, 05:22 PSTInvestigating - We are currently investigating an incident according to which some emails are being deferred with the "Connection timed out" reason. Our Operations team is looking into this with priority. Updates to follow. ^BB

SendGrid
Marketing Campaigns Maintenance: Sunday, November 13th, 9PM - 1AM MDT

Nov 13, 21:26 PSTCompleted - We've completed our scheduled maintenance. Thanks for your patience.Nov 13, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 8, 14:30 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 13th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 13th, 9PM - 1AM MDT

Nov 13, 20:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 8, 14:30 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 13th, 9PM to 1AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, November 13th, 9PM - 12AM MDT

Nov 8, 14:30 PSTScheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, November 13th, 9PM to 12AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be delayed until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Service Disruption: Investigating Login, Site, and API availability

Nov 11, 10:13 PSTResolved - Our Operations Team has declared this outage resolved. All systems are stable. Again, we deeply apologize for any issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Nov 11, 09:52 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Nov 11, 09:31 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Investigating Login, Site, and API availability

Nov 11, 09:52 PSTMonitoring - We’ve identified and mitigated the issue. Our Operations team is currently monitoring all systems. We apologize for any inconvenience and disruption of service.Nov 11, 09:31 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Investigating Login, Site, and API availability

Nov 11, 09:31 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Service Disruption: Investigating Login, Site, and API availability

Nov 11, 09:31 PSTInvestigating - We're currently investigating intermittent issues with login, site, and API availability. Some customers may have experienced a short period where these functions were unavailable. We're monitoring performance closely and will provide an additional update shortly.

SendGrid
Technical Incident: Email Delays

Oct 31, 10:43 PDT Resolved - We're declaring this technical incident resolved. Any messages that were delayed have been processed. We sincerely apologize for any issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Oct 31, 09:12 PDT Monitoring - Our Operations team has mitigated the issue, and are currently monitoring performance. We’ll provide a final update once this issue is resolved.Oct 31, 07:58 PDT Identified - Our Operations team has identified a subset of mail traffic being delayed. They're currently working to mitigate this issue. Updates to follow.

SendGrid
Technical Incident: Email Delays

Oct 31, 09:12 PDT Monitoring - Our Operations team has mitigated the issue, and are currently monitoring performance. We’ll provide a final update once this issue is resolved.Oct 31, 07:58 PDT Identified - Our Operations team has identified a subset of mail traffic being delayed. They're currently working to mitigate this issue. Updates to follow.

SendGrid
Technical Incident: Email Delays

Oct 31, 07:58 PDT Identified - Our Operations team has identified a subset of mail traffic being delayed. They're currently working to mitigate this issue. Updates to follow.

SendGrid
Technical Incident: Click Tracking Links Not Resolving

Oct 26, 14:11 PDT Resolved - Our Operations team is declaring this outage resolved. Previous click tracking links that were not properly resolving are now linking to the expected webpage. Again, we deeply apologize for the inconveniences experienced. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-usOct 26, 13:27 PDT Investigating - Our Operations team is currently investigating reports of Click Tracking links not resolving. We will update with more information as soon as possible. We apologize for the inconvenience.

SendGrid
Technical Incident: Click Tracking Links Not Resolving

Oct 26, 13:27 PDT Investigating - Our Operations team is currently investigating reports of Click Tracking links not resolving. We will update with more information as soon as possible. We apologize for the inconvenience.

SendGrid
Service Disruption - Third Party DNS Outage impacting SendGrid

Oct 21, 17:55 PDT Resolved - The widespread DNS issues that impacted some of the third party services used by SendGrid have been resolved. All SendGrid services are now working as expected. If you have any questions please reach out to our support team. Thank you for your patience.Oct 21, 10:37 PDT Identified - Some of the third party services we use are being impacted by a wide reaching DNS outage. Customers may experience intermittent issues when attempting to perform billing actions (including upgrading), whitelabel validation, and visiting our support site. We’ll continue monitoring the status of our providers and will provide updates as we get them.

SendGrid
Service Disruption - Third Party DNS Outage impacting SendGrid

Oct 21, 10:37 PDT Identified - Some of the third party services we use are being impacted by a wide reaching DNS outage. Customers may experience intermittent issues when attempting to perform billing actions (including upgrading), whitelabel validation, and visiting our support site. We’ll continue monitoring the status of our providers and will provide updates as we get them.

SendGrid
Support portal System Disruption

Oct 21, 07:58 PDT Resolved - Our ticketing vendor has resolved their issue, and our support team is currently working through the backlog. Thank you for your patience.Oct 21, 05:36 PDT Investigating - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources.

SendGrid
Support portal System Disruption

Oct 21, 05:36 PDT Investigating - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources.

SendGrid
Marketing Campaigns Maintenance: Sunday, October 16th, 9PM - 12AM MDT

Oct 16, 23:25 PDT Completed - We've completed our scheduled maintenance. Thanks for your patience.Oct 16, 22:55 PDT Update - Maintenance will be running over the previously estimated window. We'll update you as soon as we're complete, or have additional information. Thanks for your patience.Oct 16, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 5, 10:07 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, October 16th, 9PM to 12AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be queued until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, October 16th, 9PM - 12AM MDT

Oct 16, 22:55 PDT Update - Maintenance will be running over the previously estimated window. We'll update you as soon as we're complete, or have additional information. Thanks for your patience.Oct 16, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 5, 10:07 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, October 16th, 9PM to 12AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be queued until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, October 16th, 9PM - 12AM MDT

Oct 16, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 5, 10:07 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, October 16th, 9PM to 12AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be queued until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: Sunday, October 16th, 9PM - 12AM MDT

Oct 5, 10:07 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance Sunday, October 16th, 9PM to 12AM MDT. During this time the Marketing Campaigns UI and API will be unavailable and display maintenance pages. Scheduled campaigns will be queued until the downtime is over. Legacy Newsletter and transactional mail will continue to send during this time. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Customer Support Ticketing System Disruption

Oct 13, 15:00 PDT Resolved - Our ticketing vendor has resolved their issue, and our support team is currently working through the backlog. Thank you for your patience.Oct 13, 11:56 PDT Identified - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources.

SendGrid
Customer Support Ticketing System Disruption

Oct 13, 11:56 PDT Identified - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources.

SendGrid
Customer Support Ticketing System Disruption

Oct 13, 11:56 PDT Identified - Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use support.sendgrid.com to browse our knowledge base and view self help resources.

SendGrid
Service Disruption - Legacy Newsletter Site and API Unavailable

Oct 6, 14:11 PDT Resolved - We’re declaring this service disruption resolved. Again, we apologize for any inconvenience this may have caused you. Please contact our support team with any questions:https://support.sendgrid.com/hc/en-usOct 6, 14:01 PDT Monitoring - Legacy Newsletter availability within site and through API has been restored. Legacy Newsletter Campaigns may have seen delays between 1:40PM MT - 2:30PM MT. We’re continuing to monitor performance, and will provide a final update shortly. We apologize for any inconvenience this has caused you. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-usOct 6, 13:04 PDT Investigating - We're currently investigating Legacy Newsletter site and API availability. Users may be experiencing 500 errors when loading Legacy Newsletter pages, and receive 500 responses when reaching the Legacy Newsletter API. More updates to follow.

SendGrid
Service Disruption - Legacy Newsletter Site and API Unavailable

Oct 6, 14:01 PDT Monitoring - Legacy Newsletter availability within site and through API has been restored. Legacy Newsletter Campaigns may have seen delays between 1:40PM MT - 2:30PM MT. We’re continuing to monitor performance, and will provide a final update shortly. We apologize for any inconvenience this has caused you. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-usOct 6, 13:04 PDT Investigating - We're currently investigating Legacy Newsletter site and API availability. Users may be experiencing 500 errors when loading Legacy Newsletter pages, and receive 500 responses when reaching the Legacy Newsletter API. More updates to follow.

SendGrid
Service Disruption - Legacy Newsletter Site and API Unavailable

Oct 6, 13:04 PDT Investigating - We're currently investigating Legacy Newsletter site and API availability. Users may be experiencing 500 errors when loading Legacy Newsletter pages, and receive 500 responses when reaching the Legacy Newsletter API. More updates to follow.

SendGrid
Maintenance: Singapore Data Center

Sep 29, 10:23 PDT Resolved - Our Singapore datacenter maintenance has completed earlier than expected. Aside from increased connection times during maintenance, there was no other impact. Please contact our support with questions: https://support.sendgrid.com/Sep 29, 09:03 PDT Monitoring - Our Singapore network provider is undergoing maintenance until approximately 12pm MT. Users within this region may experience increased connection time with handing off mail to SendGrid. We anticipate no other impact, and will follow up once this maintenance is complete.

SendGrid
Maintenance: Singapore Data Center

Sep 29, 09:03 PDT Monitoring - Our Singapore network provider is undergoing maintenance until approximately 12pm MT. Users within this region may experience increased connection time with handing off mail to SendGrid. We anticipate no other impact, and will follow up once this maintenance is complete.

SendGrid
Technical Incident: Intermittent errors connecting to smtp.sendgrid.net

Sep 27, 11:07 PDT Resolved - Issues connecting to smtp.sendgrid.net have been resolved by our Ops team, and we've declared this technical incident resolved. Again, we apologize for any inconvenience you may have experienced. Please contact our support team at https://support.sendgrid.com if you have any questions.Sep 27, 08:53 PDT Monitoring - Our Ops team has identified and mitigated issues connecting to smtp.sendgrid.net. We’re continuing to closely monitor traffic. We sincerely apologize for the issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Sep 27, 07:59 PDT Investigating - Our ops team is currently investigating reports of intermittent errors and long connection times when connecting to smtp.sendgrid.net. More details to follow.

SendGrid
Technical Incident: Intermittent errors connecting to smtp.sendgrid.net

Sep 27, 08:53 PDT Monitoring - Our Ops team has identified and mitigated issues connecting to smtp.sendgrid.net. We’re continuing to closely monitor traffic. We sincerely apologize for the issues experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Sep 27, 07:59 PDT Investigating - Our ops team is currently investigating reports of intermittent errors and long connection times when connecting to smtp.sendgrid.net. More details to follow.

SendGrid
Technical Incident: Intermittent errors connecting to smtp.sendgrid.net

Sep 27, 07:59 PDT Investigating - Our ops team is currently investigating reports of intermittent errors and long connection times when connecting to smtp.sendgrid.net. More details to follow.

SendGrid
Technical Incident: Errors Connecting to SMTP.sendgrid.net

Sep 26, 09:53 PDT Resolved - After closely monitoring traffic, our Ops team has declared this technical incident resolved. Again we sincerely apologize for any inconvenience you may have experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Sep 26, 09:20 PDT Monitoring - Users should no longer be experiencing errors when connecting to our SMTP or API servers. Between approximately 7:00AM MT and 8:00AM MT, Marketing Campaigns sending may have experienced delays in mail processing time. No mail has been reported lost. Our Ops team is continuing to closely monitor traffic. We deeply apologize for the issues experienced.Sep 26, 08:18 PDT Update - Our ops team has identified the issue and are in the process of moving traffic away from the responsible servers. More updates to follow.Sep 26, 06:58 PDT Identified - Some customers may be experiencing the error, "Connection unexpectedly closed" when connecting to smtp.sendgrid.net” We are aware of the issue and acting to correct it. More information available here soon. SW

SendGrid
Technical Incident: Errors Connecting to SMTP.sendgrid.net

Sep 26, 09:20 PDT Monitoring - Users should no longer be experiencing errors when connecting to our SMTP or API servers. Between approximately 7:00AM MT and 8:00AM MT, Marketing Campaigns sending may have experienced delays in mail processing time. No mail has been reported lost. Our Ops team is continuing to closely monitor traffic. We deeply apologize for the issues experienced.Sep 26, 08:18 PDT Update - Our ops team has identified the issue and are in the process of moving traffic away from the responsible servers. More updates to follow.Sep 26, 06:58 PDT Identified - Some customers may be experiencing the error, "Connection unexpectedly closed" when connecting to smtp.sendgrid.net” We are aware of the issue and acting to correct it. More information available here soon. SW

SendGrid
Technical Incident: Errors Connecting to SMTP.sendgrid.net

Sep 26, 09:20 PDT Monitoring - Users should no longer be experiencing errors when connecting to our SMTP or API servers. Between approximately 7:00AM MT and 8:00AM MT, Marketing Campaigns sending may have experienced delays in mail processing time. No mail has been reported lost. Our Ops team is continuing to closely monitor traffic. We deeply apologize for the issues experienced.Sep 26, 08:18 PDT Update - Our ops team has identified the issue and are in the process of moving traffic away from the responsible servers. More updates to follow.Sep 26, 06:58 PDT Identified - Some customers may be experiencing the error, "Connection unexpectedly closed" when connecting to smtp.sendgrid.net” We are aware of the issue and acting to correct it. More information available here soon. SW

SendGrid
Technical Incident: Errors Connecting to SMTP.sendgrid.net

Sep 26, 08:18 PDT Update - Our ops team has identified the issue and are in the process of moving traffic away from the responsible servers. More updates to follow.Sep 26, 06:58 PDT Identified - Some customers may be experiencing the error, "Connection unexpectedly closed" when connecting to smtp.sendgrid.net” We are aware of the issue and acting to correct it. More information available here soon. SW

SendGrid
Technical Incident: Errors Connecting to SMTP.sendgrid.net

Sep 26, 06:58 PDT Identified - Some customers may be experiencing the error, "Connection unexpectedly closed" when connecting to smtp.sendgrid.net” We are aware of the issue and acting to correct it. More information available here soon. SW

SendGrid
Technical Incident: Errors Connecting to SMTP.sendgrid.net

Sep 26, 06:58 PDT Identified - Some customers may be experiencing the error, "Connection unexpectedly closed" when connecting to smtp.sendgrid.net” We are aware of the issue and acting to correct it. More information available here soon. SW

SendGrid
Technical Incident: Email Delays

Sep 20, 17:05 PDT Resolved - Our operations team has been closely monitoring performance, and has confirmed this issue to be resolved. Please contact our support team if you have any questions: https://support.sendgrid.com.Sep 20, 11:16 PDT Monitoring - The small subset of users affected by this morning's delays should see their queues and sending times returning to normal. We will continue to monitor sending queues; please report any issues to https://support.sendgrid.com.Sep 20, 07:16 PDT Investigating - We are investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. Updates to follow.

SendGrid
Technical Incident: Email Delays

Sep 20, 11:16 PDT Monitoring - The small subset of users affected by this morning's delays should see their queues and sending times returning to normal. We will continue to monitor sending queues; please report any issues to https://support.sendgrid.com.Sep 20, 07:16 PDT Investigating - We are investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. Updates to follow.

SendGrid
Technical Incident: Email Delays

Sep 20, 11:16 PDT Monitoring - The small subset of users affected by this morning's delays should see their queues and sending times returning to normal. We will continue to monitor sending queues; please report any issues to support.sendgrid.com.Sep 20, 07:16 PDT Investigating - We are investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. Updates to follow.

SendGrid
Technical Incident: Email Delays

Sep 20, 07:16 PDT Investigating - We are investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. Updates to follow.

SendGrid
US West Coast Data Center Maintenance: September 18th 9 AM - 5 PM MDT

Sep 18, 16:00 PDT Completed - The scheduled maintenance has been completed.Sep 18, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 7, 13:46 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, September 18th from 9 AM to 5 PM MT for our US West Coast data center. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: September 18th 9 AM - 5 PM MDT

Sep 18, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 7, 13:46 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, September 18th from 9 AM to 5 PM MT for our US West Coast data center. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: September 18th 9 AM - 5 PM MDT

Sep 7, 13:46 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, September 18th from 9 AM to 5 PM MT for our US West Coast data center. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: September 17th 9 AM - 5 PM MDT

Sep 17, 16:00 PDT Completed - The scheduled maintenance has been completed.Sep 17, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 7, 13:44 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, September 17th from 9 AM to 5 PM MT for our US West Coast data center. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: September 17th 9 AM - 5 PM MDT

Sep 17, 08:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 7, 13:44 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, September 17th from 9 AM to 5 PM MT for our US West Coast data center. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: September 17th 9 AM - 5 PM MDT

Sep 7, 13:44 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, September 17th from 9 AM to 5 PM MT for our US West Coast data center. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Email Delays

Sep 13, 14:52 PDT Resolved - The portion of mail that was queued and delayed has finished processing. Our operations team has been closely monitoring performance, and has confirmed this issue to be resolved. We sincerely apologize for any inconvenience you may have experienced. Please contact our support team if you have any questions: https://support.sendgrid.com.Sep 13, 12:07 PDT Monitoring - We've confirmed the root cause to be a single mail processing server becoming unresponsive resulting in some mail being queued and delayed. All mail from this server is now being delivered via other servers. Only a portion of email was handled by this server. We'll continue to closely monitor progress.Sep 13, 10:20 PDT Identified - We are aware and currently investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. We will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Delays

Sep 13, 12:07 PDT Monitoring - We've confirmed the root cause to be a single mail processing server becoming unresponsive resulting in some mail being queued and delayed. All mail from this server is now being delivered via other servers. Only a portion of email was handled by this server. We'll continue to closely monitor progress.Sep 13, 10:20 PDT Identified - We are aware and currently investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. We will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Delays

Sep 13, 10:20 PDT Identified - We are aware and currently investigating reports of email delays that may be affecting a small subset of customers. Our Operations team has identified the root cause and is looking at this with the highest priority. We will update shortly with more information on a resolution.

SendGrid
Technical Incident: Increased Latency US West Coast

Sep 6, 15:18 PDT Resolved - After monitoring the stability of our US West Coast Data Center, we’re declaring this technical incident resolved. We sincerely apologize for the inconvenience experienced. Please contact our support team if you have any questions: https://support.sendgrid.comSep 6, 11:15 PDT Monitoring - Our Operations team has mitigated the US West Coast network related issues, and we’re continuing to monitor stability. Users within this region should begin to see connection times to SendGrid return to normal. During this timeframe, mail flow was closely monitored, and elevated mail queues were noted. Some users may experience minor delays. Updates to follow.Sep 6, 09:50 PDT Investigating - Our Operations team is currently investigating a network blip with our US West Coast Data Center. Around 10:27 AM MT, users may have seen site, SMTP, and API not responding as expected for a few minutes. Latency may increase for users within this region when connecting to SendGrid as we have proactively shifted traffic to mitigate this issue. More information to follow. Please contact our support team if you have any questions: https://support.sendgrid.com -RC

SendGrid
Technical Incident: Increased Latency US West Coast

Sep 6, 11:15 PDT Monitoring - Our Operations team has mitigated the US West Coast network related issues, and we’re continuing to monitor stability. Users within this region should begin to see connection times to SendGrid return to normal. During this timeframe, mail flow was closely monitored, and elevated mail queues were noted. Some users may experience minor delays. Updates to follow.Sep 6, 09:50 PDT Investigating - Our Operations team is currently investigating a network blip with our US West Coast Data Center. Around 10:27 AM MT, users may have seen site, SMTP, and API not responding as expected for a few minutes. Latency may increase for users within this region when connecting to SendGrid as we have proactively shifted traffic to mitigate this issue. More information to follow. Please contact our support team if you have any questions: https://support.sendgrid.com -RC

SendGrid
Technical Incident: Increased Latency US West Coast

Sep 6, 09:50 PDT Investigating - Our Operations team is currently investigating a network blip with our US West Coast Data Center. Around 10:27 AM MT, users may have seen site, SMTP, and API not responding as expected for a few minutes. Latency may increase for users within this region when connecting to SendGrid as we have proactively shifted traffic to mitigate this issue. More information to follow. Please contact our support team if you have any questions: https://support.sendgrid.com -RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 6, 07:51 PDT Resolved - We have successfully mitigated last week’s service disruption and end-to-end delivery times are back into normal ranges. Following are details on the root cause: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Our engineering team rolled out a series of changes on September 1 to mitigate the root cause of the disruption. Here are the changes we implemented: -We rolled out load balancing improvements across our data centers. -These changes led to a substantial improvement in the processing of our traffic. -All new traffic is now being processed at expected levels of performance. -We continue to be in a steady state of performance as email volumes have increased throughout the day. -Previous emails that have been delayed have been sent. We deeply apologize for the inconveniences experienced. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.Sep 2, 15:31 PDT Update - We’ve continued to closely monitor our load balancing improvements throughout the day. Mail has continued to process at the expected performance level you can trust from our service. We’ll continue to monitor our systems over the weekend. Our next update can be expected next week as we declare this outage resolved.Sep 2, 12:36 PDT Update - We are pleased that end-to-end delivery times are back into normal ranges. Here are the details on the changes we implemented: - We have rolled out load balancing improvements across our data centers. - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance. - We continue to be in a steady state of performance as email volumes have increased throughout the day. - Previous emails that have been delayed have been sent. We know that email delivery is critical to your business and sincerely apologize for the inconvenience this has caused.Sep 2, 09:30 PDT Update - The load balancer changes we've implemented have worked, and we are seeing even distribution of load across our data centers. Mail is continuing to dequeue and we expect that backlogged mail will be be dequeued in the next few hours.Sep 2, 07:31 PDT Update - We’d like to provide an update on the changes we rolled out overnight to address the root cause of the service disruption: - We rolled out new load balance improvements across our data centers overnight - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance - Previous emails that have been delayed are dequeuing The changes we applied look promising and we will continue to update the Status Page throughout the day as sending volume rises to peak levels.Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 2, 15:31 PDT Update - We’ve continued to closely monitor our load balancing improvements throughout the day. Mail has continued to process at the expected performance level you can trust from our service. We’ll continue to monitor our systems over the weekend. Our next update can be expected next week as we declare this outage resolved.Sep 2, 12:36 PDT Update - We are pleased that end-to-end delivery times are back into normal ranges. Here are the details on the changes we implemented: - We have rolled out load balancing improvements across our data centers. - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance. - We continue to be in a steady state of performance as email volumes have increased throughout the day. - Previous emails that have been delayed have been sent. We know that email delivery is critical to your business and sincerely apologize for the inconvenience this has caused.Sep 2, 09:30 PDT Update - The load balancer changes we've implemented have worked, and we are seeing even distribution of load across our data centers. Mail is continuing to dequeue and we expect that backlogged mail will be be dequeued in the next few hours.Sep 2, 07:31 PDT Update - We’d like to provide an update on the changes we rolled out overnight to address the root cause of the service disruption: - We rolled out new load balance improvements across our data centers overnight - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance - Previous emails that have been delayed are dequeuing The changes we applied look promising and we will continue to update the Status Page throughout the day as sending volume rises to peak levels.Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 2, 12:36 PDT Update - We are pleased that end-to-end delivery times are back into normal ranges. Here are the details on the changes we implemented: - We have rolled out load balancing improvements across our data centers. - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance. - We continue to be in a steady state of performance as email volumes have increased throughout the day. - Previous emails that have been delayed have been sent. We know that email delivery is critical to your business and sincerely apologize for the inconvenience this has caused.Sep 2, 09:30 PDT Update - The load balancer changes we've implemented have worked, and we are seeing even distribution of load across our data centers. Mail is continuing to dequeue and we expect that backlogged mail will be be dequeued in the next few hours.Sep 2, 07:31 PDT Update - We’d like to provide an update on the changes we rolled out overnight to address the root cause of the service disruption: - We rolled out new load balance improvements across our data centers overnight - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance - Previous emails that have been delayed are dequeuing The changes we applied look promising and we will continue to update the Status Page throughout the day as sending volume rises to peak levels.Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 2, 12:36 PDT Update - We are pleased that end-to-end delivery times are back into normal ranges. Here are the details on the changes we implemented: - We have rolled out load balancing improvements across our data centers. - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance. - We continue to be in a steady state of performance as email volumes have increased throughout the day. - Previous emails that have been delayed have been sent. We know that email delivery is critical to your business and sincerely apologize for the inconvenience this is causing.Sep 2, 09:30 PDT Update - The load balancer changes we've implemented have worked, and we are seeing even distribution of load across our data centers. Mail is continuing to dequeue and we expect that backlogged mail will be be dequeued in the next few hours.Sep 2, 07:31 PDT Update - We’d like to provide an update on the changes we rolled out overnight to address the root cause of the service disruption: - We rolled out new load balance improvements across our data centers overnight - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance - Previous emails that have been delayed are dequeuing The changes we applied look promising and we will continue to update the Status Page throughout the day as sending volume rises to peak levels.Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 2, 09:30 PDT Update - The load balancer changes we've implemented have worked, and we are seeing even distribution of load across our data centers. Mail is continuing to dequeue and we expect that backlogged mail will be be dequeued in the next few hours.Sep 2, 07:31 PDT Update - We’d like to provide an update on the changes we rolled out overnight to address the root cause of the service disruption: - We rolled out new load balance improvements across our data centers overnight - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance - Previous emails that have been delayed are dequeuing The changes we applied look promising and we will continue to update the Status Page throughout the day as sending volume rises to peak levels.Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 2, 07:31 PDT Update - We’d like to provide an update on the changes we rolled out overnight to address the root cause of the service disruption: - We rolled out new load balance improvements across our data centers overnight - These changes have led to a substantial improvement in the processing of our traffic and all new traffic is being processed at expected levels of performance - Previous emails that have been delayed are dequeuing The changes we applied look promising and we will continue to update the Status Page throughout the day as sending volume rises to peak levels.Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 1, 18:35 PDT Update - Status update from Craig Kaes, SVP of Engineering. I wanted you to know directly from me that all of us at SendGrid are deeply sorry for the email delivery issues we've been having and for the resulting adverse impact to your business. I am reaching out to provide a more complete update on the service disruptions you’re experiencing and include more details on the root cause and our next steps. I want to keep you as up to date as possible on the latest details at a more frequent cadence. You can expect more updates as we work around the clock to resolve these issues. Here are the details on why you’re experiencing these disruptions with our service: -Last week we implemented a series of planned networking changes in our data centers ahead of a scheduled network upgrade. -As part of the planned changes, we shifted our traffic away from the data center where the changes were to take place. -We have shifted traffic in this manner many times this year without issue. -This time, the added load to one of our data centers increased sufficiently to uncover a previously unknown scaling bottleneck in the mail sending system. -This scaling bottleneck has been isolated to a single component within our software system. Next Steps: -We’re working on a number of solutions to address the scaling bottleneck and we believe we have isolated the problem. -The solutions are related to the way we balance the load of the email flow across multiple servers and to the way we cache information. We are putting these changes into production over the next 12 hours. -Independent of these fixes, because of our email volume patterns, you should see improvements starting this evening as the load subsides and the sending system "catches up" or dequeues. -The next key milestone will be tomorrow morning when volume picks back up again and we are able to assess if the fixes we put into place have worked. -You can expect an update tomorrow with additional details once we’ve made that assessment. We have our best engineers working on the problem overnight, and if for some reason the fix we put into place doesn’t work as we expect, we have three more, specific, additional optimizations to test right behind it. Again, on behalf of SendGrid, I want to apologize for the inconvenience this is causing. Sincerely, Craig Kaes SVP of EngineeringSep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase, Mail Delays or Event Delays

Sep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Sep 1, 08:04 PDT Update - We are currently mitigating any outstanding email queues across some of our data centers, some customers may be experiencing delays as we balance the load if incoming email requests. We apologize for the inconvenience this may cause while we continue to stabilize mail flow. Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 31, 20:58 PDT Update - Our US West Coast Datacenter is stable at this time. Our Ops team will continue to monitor mail traffic accordingly. Ensuring your mail is delivered quickly remains our top priority - should there be any changes, additional status updates will be posted here. -SEAug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 31, 18:11 PDT Update - Our US West Coast Datacenter has been accepting incoming mail successfully since our last update. After additional review, we have taken it offline to ensure stability. Users within this region may see increased latency until it's back online. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. We'll update as soon as we have an update. -RCAug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 31, 16:08 PDT Update - After closely monitoring traffic, we’ve reenabled our US West Coast Datacenter. Users within this region should begin to see normal latency times. Users may still experience mail delays; our Ops team is continuing to closely monitor mail traffic. Ensuring your mail is delivered quickly remains our top priority. Updates to follow. -RCAug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 31, 09:26 PDT Update - US West Coast users will continue to see increased latency. Due to an increase in traffic after our last update, users may experience mail delays for a small amount of traffic while our mail queue normalizes. Our Ops team is continuing to monitor mail traffic, and we’ll have additional updates to follow. -RCAug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 31, 02:57 PDT Update - Our OPS team managed to bring the email queue size back to normal. Please note that the US West Coast users might still see delays in connecting to our endpoints. -ACAug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 30, 22:51 PDT Update - Our queues are still decreasing. While the US West Coast customers may still see increased connectivity time, it's possible that some customers may experience a delay between the processed and delivered events. Updates to follow. -ACAug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 30, 14:32 PDT Update - As of 3:21PM MT, all new mail is being delivered with no delay. US West Coast customers may still see increased latency between them and SendGrid when sending mail, but once it arrives at the data center it will be processed as normal. Mail sent from 9:42am- 3:21PM MT is still dequeuing from our Midwest Datacenter. -RCAug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 30, 14:13 PDT Monitoring - As of 2:50PM MT, new mail in the US region should not be affected by delays, but US West Coast latency may still be higher than normal. Delays within our Midwest Datacenter are improving, and we’ll continue to closely monitor until normal. We’ll continue to provide you status updates as we hear from our Ops team. Thanks for everyone’s patience. -RCAug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Service Disruption: Latency Increase US West Coast, Mail Delays

Aug 30, 11:31 PDT Update - Our Ops team is continuing to investigate the root cause of the alerts we received this morning regarding our US West Coast Data Center. Due to the increased traffic coming to our Midwest Datacenter, mail has begun to queue, causing delays longer than 30 minutes. We are working as quickly as possible to to dequeue this mail. We deeply apologize for the inconvenience. - RCAug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Technical Incident: Latency Increase US West Coast

Aug 30, 09:13 PDT Investigating - Our Ops team began receiving alerts a few moments ago regarding our US West Coast Data Center. In order to mitigate issues, traffic has been moved to our Midwest Data Center. Users in this region may experience increased connection times. Mail that was sent through this Data Center from around 9:45AM MT to 9:52AM MT may experience a delay. We’re working on this with the highest priority and will provide updates as soon as possible. We apologize for the inconvenience. - RC

SendGrid
Technical Incident: Email Deferrals

Aug 30, 00:42 PDT Resolved - The incident has been resolved and the email flow is back to normal. Thank you for your patience and cooperation. Please contact our support team if you have any questions: https://support.sendgrid.comAug 30, 00:13 PDT Identified - Our operations team has determined that the deferrals were caused by an issue on one of our network provider's side. We have shifted the email traffic and we are monitoring at this time. Updates to follow.Aug 29, 22:57 PDT Investigating - We are currently investigating reports of email deferred, we have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Deferrals

Aug 30, 00:13 PDT Identified - Our operations team has determined that the deferrals were caused by an issue on one of our network provider's side. We have shifted the email traffic and we are monitoring at this time. Updates to follow.Aug 29, 22:57 PDT Investigating - We are currently investigating reports of email deferred, we have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Deferrals

Aug 29, 22:57 PDT Investigating - We are currently investigating reports of email deferred, we have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
US West Coast Data Center Maintenance: August 28th 11AM - 7PM MDT

Aug 28, 20:50 PDT Completed - Our scheduled maintenance has completed. Thanks again for your patience. - RCAug 28, 17:57 PDT Update - Maintenance will be running over the previously estimated window. We'll update you as soon as we're complete, or have additional information. Thanks for your patience. - RCAug 28, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, August 28th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 28th 11AM - 7PM MDT

Aug 28, 17:57 PDT Update - Maintenance will be running over the previously estimated window. We'll update you as soon as we're complete, or have additional information. Thanks for your patience. - RCAug 28, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, August 28th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 28th 11AM - 7PM MDT

Aug 28, 17:57 PDT Update - Maintenance will be running over the previously estimated window. We'll update you as soon as we're complete, or have additional information. Thanks for your patience. - RCAug 28, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, August 28th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 28th 11AM - 7PM MDT

Aug 28, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, August 28th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 28th 11AM - 7PM MDT

Aug 28, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, August 28th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 28th 11AM - 7PM MDT

Aug 16, 13:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Sunday, August 28th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident - Mail Delays US West Coast

Aug 27, 23:14 PDT Resolved - Our operations team has confirmed this issue is resolved. Again, we sincerely apologize for any inconvenience you experienced. Please contact our support team if you have any questions: https://support.sendgrid.com. -jzAug 27, 22:52 PDT Monitoring - Mail has dequeued from our West Coast datacenter and is once again flowing normally. Our operations team is monitoring system performance. More updates or resolution to follow. -jzAug 27, 21:30 PDT Investigating - Our operations team is investigating reports of mail delays for customers connecting to our West Coast datacenter. We've moved traffic to our Midwest datacenter while we investigate. We apologize for any inconvenience Please contact Support with questions: https://support.sendgrid.com/. -jz

SendGrid
Technical Incident - Mail Delays US West Coast

Aug 27, 22:52 PDT Monitoring - Mail has dequeued from our West Coast datacenter and is once again flowing normally. Our operations team is monitoring system performance. More updates or resolution to follow. -jzAug 27, 21:30 PDT Investigating - Our operations team is investigating reports of mail delays for customers connecting to our West Coast datacenter. We've moved traffic to our Midwest datacenter while we investigate. We apologize for any inconvenience Please contact Support with questions: https://support.sendgrid.com/. -jz

SendGrid
Technical Incident - Mail Delays US West Coast

Aug 27, 21:30 PDT Investigating - Our operations team is investigating reports of mail delays for customers connecting to our West Coast datacenter. We've moved traffic to our Midwest datacenter while we investigate. We apologize for any inconvenience Please contact Support with questions: https://support.sendgrid.com/. -jz

SendGrid
Technical Incident - Mail Delays US West Coast

Aug 27, 21:30 PDT Investigating - Our operations team is investigating reports of mail delays for customers connecting to our West Coast datacenter. We've moved traffic to our Midwest datacenter while we investigate. We apologize for any inconvenience Please contact Support with questions: https://support.sendgrid.com/. -jz

SendGrid
US West Coast Data Center Maintenance: August 27th 11AM - 7PM MDT

Aug 27, 18:15 PDT Completed - The scheduled maintenance has been completed.Aug 27, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:28 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, August 27th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 27th 11AM - 7PM MDT

Aug 27, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:28 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, August 27th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 27th 11AM - 7PM MDT

Aug 27, 10:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 13:28 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, August 27th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
US West Coast Data Center Maintenance: August 27th 11AM - 7PM MDT

Aug 16, 13:28 PDT Scheduled - In order to increase the stability and scalability of our core systems, we have scheduled a maintenance period Saturday, August 27th from 11AM to 7PM MT for our US West Coast data center. During this 8 hour window, users in this region may experience increased SMTP and API connection times. Thank you for your patience, and giving us the opportunity to further provide you with scalable solutions. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Email Delays

Aug 26, 13:16 PDT Resolved - We're calling this technical incident resolved. Delayed mail has been dequeueing since the last update. Mail traffic is sending at normal speeds. We deeply apologize for any inconvenience you may have encountered with delayed messages. Please contact our support team with any questions: https://support.sendgrid.com/.Aug 26, 09:19 PDT Identified - Our Operations team is managing traffic to help dequeue and mitigate delays. Mail that was delayed is now being sent. We’re watching queues closely and will continue to provide updates.Aug 26, 07:36 PDT Investigating - We are aware and currently investigating reports of email delays caused by network issues that may be affecting some customers. We have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Delays

Aug 26, 09:19 PDT Identified - Our Operations team is managing traffic to help dequeue and mitigate delays. Mail that was delayed is now being sent. We’re watching queues closely and will continue to provide updates.Aug 26, 07:36 PDT Investigating - We are aware and currently investigating reports of email delays caused by network issues that may be affecting some customers. We have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Delays

Aug 26, 07:36 PDT Investigating - We are aware and currently investigating reports of email delays caused by network issues that may be affecting some customers. We have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Technical Incident: Email Delays

Aug 26, 07:36 PDT Investigating - We are aware and currently investigating reports of email delays caused by network issues that may be affecting some customers. We have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Technical incident - Blocks caused by 501 Syntax error - Badly formatted address errors

Aug 25, 10:37 PDT Resolved - We have identified and resolved the issue causing smaller mailbox receivers to reject and block mail with a 501 or 555 response. These resulted in SendGrid ‘block’ events, and are not suppressed on future sends. We sincerely apologize for any inconvenience. If you have questions or need additional information, please contact SendGrid Support directly:http://support.sendgrid.com - RCAug 25, 04:44 PDT Update - The incident is still under investigation.Thank you for your patience and cooperation and we are sorry for any inconvenience that this might cause. ^ACAug 25, 03:15 PDT Investigating - We are currently investigating an issue according to which some users might have their emails blocked with the following error: "501 Syntax error - Badly formatted address". Updates to follow. ^AC

SendGrid
Technical incident - Blocks caused by 501 Syntax error - Badly formatted address errors

Aug 25, 04:44 PDT Update - The incident is still under investigation.Thank you for your patience and cooperation and we are sorry for any inconvenience that this might cause. ^ACAug 25, 03:15 PDT Investigating - We are currently investigating an issue according to which some users might have their emails blocked with the following error: "501 Syntax error - Badly formatted address". Updates to follow. ^AC

SendGrid
Technical incident - Blocks caused by 501 Syntax error - Badly formatted address errors

Aug 25, 04:44 PDT Update - The incident is still under investigation.Thank you for your patience and cooperation and we are sorry for any inconvenience that this might cause. ^ACAug 25, 03:15 PDT Investigating - We are currently investigating an issue according to which some users might have their emails blocked with the following error: "501 Syntax error - Badly formatted address". Updates to follow. ^AC

SendGrid
Technical incident - Blocks caused by 501 Syntax error - Badly formatted address errors

Aug 25, 03:15 PDT Investigating - We are currently investigating an issue according to which some users might have their emails blocked with the following error: "501 Syntax error - Badly formatted address". Updates to follow. ^AC

SendGrid
Intermittent Internal Server Errors when creating or saving a Marketing Campaign

Aug 16, 13:14 PDT Resolved - As of 1:59PM MT, our operations team has resolved the issues around creating and saving campaigns. Again, we apologize for any inconvenience you encountered. Please contact our support team with any questions: https://support.sendgrid.com/.Aug 16, 12:42 PDT Investigating - We are currently investigating intermittent Internal Server Errors when creating or saving a campaign using the Marketing Campaigns app. Campaign sending is not impacted and transactional mail is flowing as expected. We apologize for any inconvenience this is causing and appreciate your patience while we work on this.

SendGrid
Intermittent Internal Server Errors when creating or saving a Marketing Campaign

Aug 16, 12:42 PDT Investigating - We are currently investigating intermittent Internal Server Errors when creating or saving a campaign using the Marketing Campaigns app. Campaign sending is not impacted and transactional mail is flowing as expected. We apologize for any inconvenience this is causing and appreciate your patience while we work on this.

SendGrid
Technical Incident: Increased Latency US West Coast

Aug 12, 07:32 PDT Resolved - Our Operations team was alerted of increased load that may have increased connection speeds for US West customers. Latency may have increased for west coast senders between 7:10 am to 7:50 am MT. The increase in connection time was the only expected impact to mail flow. We sincerely apologize for any inconveniences experienced. Please contact our support team if you have any questions: https://support.sendgrid.com -RC

SendGrid
West Coast Data Center Maintenance: Sunday, August 7th, 9PM MDT - 1 AM MDT

Aug 8, 00:00 PDT Completed - The scheduled maintenance has been completed.Aug 7, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 5, 13:24 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, August 7th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, August 7th, 9PM MDT - 1 AM MDT

Aug 7, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 5, 13:24 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, August 7th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, August 7th, 9PM MDT - 1 AM MDT

Aug 7, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 5, 13:24 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, August 7th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, August 7th, 9PM MDT - 1 AM MDT

Aug 5, 13:24 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, August 7th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Unsubscribe Group Maintenance: July 31st 8 PM - 8:30 PM MDT

Jul 31, 20:30 PDT Completed - The scheduled maintenance has been completed.Jul 31, 07:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 29, 10:18 PDT Scheduled - In order to increase the stability and scalability of our Unsubscribe Groups feature, we will be performing a SCHEDULED MAINTENANCE on Sunday, July 31st from 8 PM to 8:30 PM MDT. Any emails sent using Unsubscribe Groups (whether via our X-SMTPAPI header or Marketing Campaigns) may see upwards of a 10 minute delay during the downtime. Existing Unsubscribe Group links will continue to function normally. Emails sent using a custom unsubscribe link or the Subscription Tracking app will not be affected. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Unsubscribe Group Maintenance: July 31st 8 PM - 8:30 PM MDT

Jul 31, 07:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 29, 10:18 PDT Scheduled - In order to increase the stability and scalability of our Unsubscribe Groups feature, we will be performing a SCHEDULED MAINTENANCE on Sunday, July 31st from 8 PM to 8:30 PM MDT. Any emails sent using Unsubscribe Groups (whether via our X-SMTPAPI header or Marketing Campaigns) may see upwards of a 10 minute delay during the downtime. Existing Unsubscribe Group links will continue to function normally. Emails sent using a custom unsubscribe link or the Subscription Tracking app will not be affected. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Unsubscribe Group Maintenance: July 31st 8 PM - 8:30 PM MDT

Jul 31, 07:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 29, 10:18 PDT Scheduled - In order to increase the stability and scalability of our Unsubscribe Groups feature, we will be performing a SCHEDULED MAINTENANCE on Sunday, July 31st from 8 PM to 8:30 PM MDT. Any emails sent using Unsubscribe Groups (whether via our X-SMTPAPI header or Marketing Campaigns) may see upwards of a 10 minute delay during the downtime. Existing Unsubscribe Group links will continue to function normally. Emails sent using a custom unsubscribe link or the Subscription Tracking app will not be affected. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Unsubscribe Group Maintenance: July 31st 8 PM - 8:30 PM MDT

Jul 29, 10:18 PDT Scheduled - In order to increase the stability and scalability of our Unsubscribe Groups feature, we will be performing a SCHEDULED MAINTENANCE on Sunday, July 31st from 8 PM to 8:30 PM MDT. Any emails sent using Unsubscribe Groups (whether via our X-SMTPAPI header or Marketing Campaigns) may see upwards of a 10 minute delay during the downtime. Existing Unsubscribe Group links will continue to function normally. Emails sent using a custom unsubscribe link or the Subscription Tracking app will not be affected. Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Midwest Data Center Maintenance: July 24th 9PM - 1AM MDT

Jul 24, 21:13 PDT Completed - Our planned maintenance has been completed earlier than expected. Please contact Support with questions: https://support.sendgrid.com/ -RCJul 24, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 20, 13:56 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, July 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. The following functionality may experience brief performance degradation during this window: - Legacy Newsletter - Marketing Campaigns - Sendgrid.com login - New account signups/upgrades - Stat delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Midwest Data Center Maintenance: July 24th 9PM - 1AM MDT

Jul 24, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 20, 13:56 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, July 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. The following functionality may experience brief performance degradation during this window: - Legacy Newsletter - Marketing Campaigns - Sendgrid.com login - New account signups/upgrades - Stat delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Midwest Data Center Maintenance: July 24th 9PM - 1AM MDT

Jul 20, 13:56 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, July 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. The following functionality may experience brief performance degradation during this window: - Legacy Newsletter - Marketing Campaigns - Sendgrid.com login - New account signups/upgrades - Stat delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/.

SendGrid
Email Throttled for Free and Essentials Customers

Jul 24, 08:51 PDT Resolved - The changes to the pools of shared IP addresses utilized by our Free and Essentials packages are complete. Customers sending via these shared IP pools are already seeing the delivery benefits from these improvements. Deferrals have decreased substantially. Again, we apologize for any inconvenience customers may experienced throughout the process. Customer feedback is extremely important us here at SendGrid, and we have made these changes as a result of that feedback. If you have additional questions, please feel free to contact us by going to support.sendgrid.com.Jul 22, 10:45 PDT Monitoring - Some of our Free and Essentials customers may be experiencing deferrals with the following message: "Email was deferred due to the following reason(s): [IPs were throttled by recipient server]" We’re currently making changes to improve the long term delivery experience for our customers using shared IPs for sending mail. As these IP groups warm up, Free or Essential plans may see these deferrals. However don't worry, this warm up period won't last long. Email receivers just need to gather enough data to determine the legitimacy of email being sent from these new IPs. Keep in mind SendGrid will continue to attempt to deliver these throttled emails on your behalf for up to 72 hours (it rarely takes the full 72 hours to deliver an email throttled in this way). Customer feedback is extremely important us here at SendGrid, and we have made these changes as a result of that feedback. We know in the long run, this will immensely help your sending. We apologize for any inconvenience this has caused. If you have additional questions, please feel free to contact us by going to support.sendgrid.com.

SendGrid
Email Throttled for Free and Essentials Customers

Jul 22, 10:45 PDT Monitoring - Some of our Free and Essentials customers may be experiencing deferrals with the following message: "Email was deferred due to the following reason(s): [IPs were throttled by recipient server]" We’re currently making changes to improve the long term delivery experience for our customers using shared IPs for sending mail. As these IP groups warm up, Free or Essential plans may see these deferrals. However don't worry, this warm up period won't last long. Email receivers just need to gather enough data to determine the legitimacy of email being sent from these new IPs. Keep in mind SendGrid will continue to attempt to deliver these throttled emails on your behalf for up to 72 hours (it rarely takes the full 72 hours to deliver an email throttled in this way). Customer feedback is extremely important us here at SendGrid, and we have made these changes as a result of that feedback. We know in the long run, this will immensely help your sending. We apologize for any inconvenience this has caused. If you have additional questions, please feel free to contact us by going to support.sendgrid.com.

SendGrid
Service Disruption - Email delays and login unavailable

Jul 22, 00:37 PDT Resolved - Our login page and email flow are back to normal. Thank you for your patience and we are deeply sorry for any inconvenience that this has caused. ^acJul 22, 00:23 PDT Investigating - We are currently experiencing a network issue that is causing delays in mail as well as issues logging into sendgrid.com. We are currently investigating - more updates to follow. ^ac

SendGrid
Service Disruption - Email delays and login unavailable

Jul 22, 00:23 PDT Investigating - We are currently experiencing a network issue that is causing delays in mail as well as issues logging into sendgrid.com. We are currently investigating - more updates to follow. ^ac

SendGrid
Midwest Data Center Maintenance: July 10, from 8PM - 1AM MDT

Jul 10, 21:55 PDT Completed - Our planned maintenance has been completed earlier than expected. Please contact Support with questions: https://support.sendgrid.com/ -RCJul 10, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 1, 14:41 PDT Scheduled - Our Midwest Data Center will undergo SCHEDULED MAINTENANCE Sunday, July 10, from 8PM - 1AM MDT. During this window customers in this region may experience increased email processing times. In order to increase scalability, we’ll also be performing maintenance on our Marketing Campaigns application. While no downtime is expected, there is the potential to briefly queue campaign sending until completion. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: July 10, from 8PM - 1AM MDT

Jul 10, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 1, 14:41 PDT Scheduled - Our Midwest Data Center will undergo SCHEDULED MAINTENANCE Sunday, July 10, from 8PM - 1AM MDT. During this window customers in this region may experience increased email processing times. In order to increase scalability, we’ll also be performing maintenance on our Marketing Campaigns application. While no downtime is expected, there is the potential to briefly queue campaign sending until completion. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Midwest Data Center Maintenance: July 10, from 8PM - 1AM MDT

Jul 1, 14:41 PDT Scheduled - Our Midwest Data Center will undergo SCHEDULED MAINTENANCE Sunday, July 10, from 8PM - 1AM MDT. During this window customers in this region may experience increased email processing times. In order to increase scalability, we’ll also be performing maintenance on our Marketing Campaigns application. While no downtime is expected, there is the potential to briefly queue campaign sending until completion. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Technical Incident: Marketing Campaigns sending

Jun 18, 03:37 PDT Resolved - Marketing Campaigns is fully operational. We apologize for the inconvenience this has caused. Please let our support team know if you have any questions: https://support.sendgrid.com/ -jzJun 18, 02:35 PDT Monitoring - Marketing Campaigns sending is fully restored and any queued campaigns have been sent. The operations team are monitoring MC closely. More updates to follow. -jzJun 17, 23:58 PDT Identified - Our operations team identified the cause of this issue and are monitoring a system while it stabilizes. When the system is fully stable sending functionality will be restored. More updates to follow. -jzJun 17, 22:02 PDT Investigating - Marketing Campaign sends are currently being queued for delivery. More details to follow as our operations team investigates. We apologize for the inconvenience this is causing. Please direct questions to our support team: https://support.sendgrid.com/ -jz

SendGrid
Technical Incident: Marketing Campaigns sending

Jun 18, 02:35 PDT Monitoring - Marketing Campaigns sending is fully restored and any queued campaigns have been sent. The operations team are monitoring MC closely. More updates to follow. -jzJun 17, 23:58 PDT Identified - Our operations team identified the cause of this issue and are monitoring a system while it stabilizes. When the system is fully stable sending functionality will be restored. More updates to follow. -jzJun 17, 22:02 PDT Investigating - Marketing Campaign sends are currently being queued for delivery. More details to follow as our operations team investigates. We apologize for the inconvenience this is causing. Please direct questions to our support team: https://support.sendgrid.com/ -jz

SendGrid
Technical Incident: Marketing Campaigns sending

Jun 17, 23:58 PDT Identified - Our operations team identified the cause of this issue and are monitoring a system while it stabilizes. When the system is fully stable sending functionality will be restored. More updates to follow. -jzJun 17, 22:02 PDT Investigating - Marketing Campaign sends are currently being queued for delivery. More details to follow as our operations team investigates. We apologize for the inconvenience this is causing. Please direct questions to our support team: https://support.sendgrid.com/ -jz

SendGrid
Technical Incident: Marketing Campaigns sending

Jun 17, 22:02 PDT Investigating - Marketing Campaign sends are currently being queued for delivery. More details to follow as our operations team investigates. We apologize for the inconvenience this is causing. Please direct questions to our support team: https://support.sendgrid.com/ -jz

SendGrid
Technical Incident: Marketing Campaigns sending

Jun 17, 22:02 PDT Investigating - Marketing Campaign sends are currently being queued for delivery. More details to follow as our operations team investigates. We apologize for the inconvenience this is causing. Please direct questions to our support team: https://support.sendgrid.com/ -jz

SendGrid
Service Disruption: Marketing Campaigns

Jun 17, 20:58 PDT Resolved - Marketing Campaigns sending, UI, and API are once again fully operational. We sincerely apologize for any disruption or inconvenience this caused you. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us - jzJun 17, 19:47 PDT Monitoring - The Marketing Campaigns UI and API are functional and campaigns are sending again. We are closely monitoring system performance and we’ll provide updates as we have them. Again, we apologize for the inconvenience this caused. -jzJun 17, 13:26 PDT Update - Returning functionality to Marketing Campaigns is our highest priority. We're still working to restore service at this time. We apologize for any inconvenience this has caused you. More details to follow. -jzJun 17, 07:36 PDT Update - Our Engineering teams continue to work on restoring stability to Marketing Campaigns. At this time customers may see 500 errors within the UI, API, and campaign sends will be delayed. Subscribe to this post to receive the most up to date information. More updates to follow.Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Service Disruption: Marketing Campaigns

Jun 17, 19:47 PDT Monitoring - The Marketing Campaigns UI and API are functional and campaigns are sending again. We are closely monitoring system performance and we’ll provide updates as we have them. Again, we apologize for the inconvenience this caused. -jzJun 17, 13:26 PDT Update - Returning functionality to Marketing Campaigns is our highest priority. We're still working to restore service at this time. We apologize for any inconvenience this has caused you. More details to follow. -jzJun 17, 07:36 PDT Update - Our Engineering teams continue to work on restoring stability to Marketing Campaigns. At this time customers may see 500 errors within the UI, API, and campaign sends will be delayed. Subscribe to this post to receive the most up to date information. More updates to follow.Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Service Disruption: Marketing Campaigns

Jun 17, 13:26 PDT Update - Returning functionality to Marketing Campaigns is our highest priority. We're still working to restore service at this time. We apologize for any inconvenience this has caused you. More details to follow. -jzJun 17, 07:36 PDT Update - Our Engineering teams continue to work on restoring stability to Marketing Campaigns. At this time customers may see 500 errors within the UI, API, and campaign sends will be delayed. Subscribe to this post to receive the most up to date information. More updates to follow.Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Service Disruption: Marketing Campaigns

Jun 17, 07:36 PDT Update - Our Engineering teams continue to work on restoring stability to Marketing Campaigns. At this time customers may see 500 errors within the UI, API, and campaign sends will be delayed. Subscribe to this post to receive the most up to date information. More updates to follow.Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Marketing Campaigns - 500 Internal Server error

Jun 17, 07:36 PDT Update - Our Engineering teams continue to work on restoring stability to Marketing Campaigns. At this time customers may see 500 errors within the UI, API, and campaign sends will be delayed. Subscribe to this post to receive the most up to date information. More updates to follow.Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Marketing Campaigns - 500 Internal Server error

Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Marketing Campaigns Contacts - 500 Internal Server error

Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. New updates soon to follow. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns contacts section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Marketing Campaigns Contacts - 500 Internal Server error

Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. Continuing to monitor the situation. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns contacts section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Marketing Campaigns Contacts - 500 Internal Server error

Jun 17, 03:50 PDT Identified - We've identified the scope of the issue. Our operations team is continuing to work on improving the functionality of our Marketing Campaigns app. We will provide updates as mail dequeues.. Continuing to monitor the situation. ^vaJun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns contacts section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Marketing Campaigns Contacts - 500 Internal Server error

Jun 17, 01:38 PDT Investigating - We are currently investigating an issue according to which the Marketing Campaigns contacts section returns a 500 Internal Server Error. Updates to follow. ^ac

SendGrid
Service Disruption - 3rd Party Billing Provider Unavailable

Jun 14, 12:23 PDT Resolved - Our vendor confirmed the issue is resolved. We apologize for any inconvenience this caused you. Please contact our support team with any questions: https://support.sendgrid.com/. -jzJun 14, 11:37 PDT Monitoring - Our vendor reports they are monitoring a fix for their issue. Paid signup and upgrade functionally has returned but we'll continue to monitor performance until we get confirmation of the resolution. -jzJun 14, 09:52 PDT Identified - Our 3rd party billing provider is intermittently unavailable. Invoices are currently inaccessible, and you may be unable to change plans until this is resolved. Paid signups may see an error stating that only a free account was created. This account can be upgraded to a paid account once the 3rd party billing services restore. - RC

SendGrid
Service Disruption - 3rd Party Billing Provider Unavailable

Jun 14, 11:37 PDT Monitoring - Our vendor reports they are monitoring a fix for their issue. Paid signup and upgrade functionally has returned but we'll continue to monitor performance until we get confirmation of the resolution. -jzJun 14, 09:52 PDT Identified - Our 3rd party billing provider is intermittently unavailable. Invoices are currently inaccessible, and you may be unable to change plans until this is resolved. Paid signups may see an error stating that only a free account was created. This account can be upgraded to a paid account once the 3rd party billing services restore. - RC

SendGrid
Service Disruption - 3rd Party Billing Provider Unavailable

Jun 14, 09:52 PDT Identified - Our 3rd party billing provider is intermittently unavailable. Invoices are currently inaccessible, and you may be unable to change plans until this is resolved. Paid signups may see an error stating that only a free account was created. This account can be upgraded to a paid account once the 3rd party billing services restore. - RC

SendGrid
Technical Incident: Email Blocks and Symantec

Jun 13, 15:10 PDT Resolved - We have identified the cause and are working with Symantec to mitigate blocked emails with the reason: 553 sorry, your envelope sender is in my badmailfrom list. Please visit www.symanteccloud.com/troubleshooting for more details about this error message and instructions to resolve this issue.(#5.7.1) In the interim, if you have questions or need additional information, please contact SendGrid Support directly: http://support.sendgrid.comJun 13, 05:11 PDT Investigating - We have received reports according to which some clients are having their emails blocked by Symantec. The issue is currently under investigation. Updates will follow soon. ^va

SendGrid
Symantec blocking some of our emails

Jun 13, 05:11 PDT Investigating - We have received reports according to which some clients are having their emails blocked by Symantec. The issue is currently under investigation. Updates will follow soon. ^va

SendGrid
West Coast Data Center Maintenance: Sunday, June 12th, 9PM MDT - 1 AM MDT

Jun 12, 23:22 PDT Completed - The scheduled maintenance has been completed.Jun 12, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 25, 15:05 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 29th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, June 12th, 9PM MDT - 1 AM MDT

Jun 12, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 25, 15:05 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 29th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, June 12th, 9PM MDT - 1 AM MDT

May 25, 15:05 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 29th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Service Disruption - Non-Whitelabeled Click Tracking Links Not Resolving

Jun 11, 19:03 PDT Resolved - We have updated the security certificate on our generic click tracking domain, and links should go through now without showing any security errors. We apologize for any inconvenience you may have experienced. - RRJun 11, 18:35 PDT Identified - We are currently investigating reports of Click Tracking links not resolving and showing a privacy error. It appears that this issue is only occurring on links that do not have valid Email Link Whitelabels. We will update with more information shortly.

SendGrid
Service Disruption - Non-Whitelabeled Click Tracking Links Not Resolving

Jun 11, 18:35 PDT Identified - We are currently investigating reports of Click Tracking links not resolving and showing a privacy error. It appears that this issue is only occurring on links that do not have valid Email Link Whitelabels. We will update with more information shortly.

SendGrid
Service Disruption - Non-Whitelabeled Click Tracking Links Not Resolving

Jun 11, 18:35 PDT Identified - We are currently investigating reports of Click Tracking links not resolving and showing a privacy error. It appears that this issue is only occurring on links that do not have valid Email Link Whitelabels. We will update with more information shortly.

SendGrid
Service Disruption - Non-Whitelabeled Click Tracking Links Not Resolving

Jun 11, 18:35 PDT Identified - We are currently investigating reports of Click Tracking links not resolving and showing a privacy error. It appears that this issue is only occurring on links that do not have valid Email Link Whitelabels. We will update with more information shortly.

SendGrid
Technical Incident: Site, login, signup, newsletter, marketing campaigns intermittently available

Jun 1, 09:05 PDT Resolved - Our engineers have confirmed this issue is resolved. Availability to all services has been restored. Again, we sincerely apologize for any inconveniences experienced. Please contact our support team if you have any questions: https://support.sendgrid.com -RCJun 1, 08:40 PDT Investigating - Our engineers are currently investigating site, login, signup, legacy newsletter, and marketing campaigns availability. Users may be experiencing intermittent 500 errors and slow loading pages. Previously scheduled campaigns are unaffected. SMTP and API sending may see increased latency. We apologize for the inconvenience, and will follow up with updates as we have more details. - RC

SendGrid
Technical Incident: Site, login, signup, newsletter, marketing campaigns intermittently available

Jun 1, 08:40 PDT Investigating - Our engineers are currently investigating site, login, signup, legacy newsletter, and marketing campaigns availability. Users may be experiencing intermittent 500 errors and slow loading pages. Previously scheduled campaigns are unaffected. SMTP and API sending may see increased latency. We apologize for the inconvenience, and will follow up with updates as we have more details. - RC

SendGrid
Technical Incident: Site, login, signup, newsletter, marketing campaigns intermittently available

Jun 1, 08:40 PDT Investigating - Our engineers are currently investigating site, login, signup, legacy newsletter, and marketing campaigns availability. Users may be experiencing intermittent 500 errors and slow loading pages. Previously scheduled campaigns are unaffected. SMTP and API sending may see increased latency. We apologize for the inconvenience, and will follow up with updates as we have more details. - RC

SendGrid
West Coast Data Center Maintenance: Sunday, May 29th, 9PM MDT - 1 AM MDT

May 25, 15:05 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 29th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Service Disruption - Paid sign up unavailable

May 27, 11:59 PDT Resolved - New account signups are functional again. We apologize for the inconvenience this caused. Please let our support team know if you have any questions: https://support.sendgrid.com/hc/en-us. -jzMay 27, 10:38 PDT Identified - Our engineers have identified the issue and are working to deploy a fix. We'll provide updates as we have them. Thank you for your patience. -jzMay 27, 09:45 PDT Investigating - We're currently investigating an issue preventing sign up for new accounts. More updates to follow. We apologize for any inconvenience. Please let our support team know if you have any questions: https://support.sendgrid.com/hc/en-us. -jz

SendGrid
Service Disruption - Paid sign up unavailable

May 27, 10:38 PDT Identified - Our engineers have identified the issue and are working to deploy a fix. We'll provide updates as we have them. Thank you for your patience. -jzMay 27, 09:45 PDT Investigating - We're currently investigating an issue preventing sign up for new accounts. More updates to follow. We apologize for any inconvenience. Please let our support team know if you have any questions: https://support.sendgrid.com/hc/en-us. -jz

SendGrid
Service Disruption - Paid sign up unavailable

May 27, 09:45 PDT Investigating - We're currently investigating an issue preventing sign up for new accounts. More updates to follow. We apologize for any inconvenience. Please let our support team know if you have any questions: https://support.sendgrid.com/hc/en-us. -jz

SendGrid
Temporary deferrals for Microsoft domains

May 25, 19:03 PDT Resolved - Microsoft has reported that this issue is resolved. Mail should flow normally now to Microsoft domains. For more information please see https://portal.office.com/servicestatus. LJMay 25, 12:23 PDT Investigating - Microsoft domains currently appear to be deferring all mail sent to them. This is not a SendGrid issue but as per normal deferral rules we will continue to retry requests headed for Microsoft managed domains for up to 72 hours. - RL

SendGrid
Temporary deferrals for Microsoft domains

May 25, 19:03 PDT Resolved - Microsoft has reported that this issue is resolved. Mail should flow normally now to Microsoft domains. For more information please see https://portal.office.com/servicestatus. - LJMay 25, 12:23 PDT Investigating - Microsoft domains currently appear to be deferring all mail sent to them. This is not a SendGrid issue but as per normal deferral rules we will continue to retry requests headed for Microsoft managed domains for up to 72 hours. - RL

SendGrid
Temporary deferrals for Microsoft domains

May 25, 12:23 PDT Investigating - Microsoft domains currently appear to be deferring all mail sent to them. This is not a SendGrid issue but as per normal deferral rules we will continue to retry requests headed for Microsoft managed domains for up to 72 hours. - RL

SendGrid
Technical Incident: sendgrid.com login issues using 2fa

May 25, 04:02 PDT Resolved - Thanks everyone for your patience. This incident has been resolved and we're confident this functionality is fully operational. Please direct any questions to our support team. -abMay 25, 02:41 PDT Monitoring - The login functionality has been restored and we are continuing to monitor website login performance at the moment. We apologize for any inconvenience this has caused. More updates to follow. -abMay 24, 23:33 PDT Identified - Our operations team has identified the cause of the issue and it's currently working to repair it.May 24, 23:22 PDT Investigating - We're actively investigating issues with the sendgrid.com website login page for customers using Multifactor Authentication tool. We’ll post more information here as we receive it. -ab

SendGrid
Technical Incident: sendgrid.com login issues using 2fa

May 25, 02:41 PDT Monitoring - The login functionality has been restored and we are continuing to monitor website login performance at the moment. We apologize for any inconvenience this has caused. More updates to follow. -abMay 24, 23:33 PDT Identified - Our operations team has identified the cause of the issue and it's currently working to repair it.May 24, 23:22 PDT Investigating - We're actively investigating issues with the sendgrid.com website login page for customers using Multifactor Authentication tool. We’ll post more information here as we receive it. -ab

SendGrid
Technical Incident: sendgrid.com login issues using 2fa

May 24, 23:33 PDT Identified - Our operations team has identified the cause of the issue and it's currently working to repair it.May 24, 23:22 PDT Investigating - We're actively investigating issues with the sendgrid.com website login page for customers using Multifactor Authentication tool. We’ll post more information here as we receive it. -ab

SendGrid
Technical Incident: sendgrid.com login issues using 2fa

May 24, 23:22 PDT Investigating - We're actively investigating issues with the sendgrid.com website login page for customers using Multifactor Authentication tool. We’ll post more information here as we receive it. -ab

SendGrid
Website Maintenance: May 22, from 9PM - 9:30 MDT

May 22, 21:22 PDT Completed - The scheduled maintenance has been completed. Thanks again for the patience on running over our expected maintenance window. - RCMay 22, 20:29 PDT Update - Maintenance is currently in progress, and we'll be running over the expected 30 minutes. We'll notify you as soon as this maintenance has completed. It's possible during this extended window sendgrid.com, login, and sign-up will be unavailable for up to 10 minutes. Thanks for your patience & understanding! -RCMay 22, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 16, 09:18 PDT Scheduled - Sendgrid.com will undergo SCHEDULED MAINTENANCE on Sunday, May 22nd, from 9PM - 9:30 MDT. During this window sendgrid.com, login, and sign-up may be unavailable for up to 10 minutes. Our API & mail flow will not be impacted. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Website Maintenance: May 22, from 9PM - 9:30 MDT

May 22, 20:29 PDT Update - Maintenance is currently in progress, and we'll be running over the expected 30 minutes. We'll notify you as soon as this maintenance has completed. It's possible during this extended window sendgrid.com, login, and sign-up will be unavailable for up to 10 minutes. Thanks for your patience & understanding! -RCMay 22, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 16, 09:18 PDT Scheduled - Sendgrid.com will undergo SCHEDULED MAINTENANCE on Sunday, May 22nd, from 9PM - 9:30 MDT. During this window sendgrid.com, login, and sign-up may be unavailable for up to 10 minutes. Our API & mail flow will not be impacted. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Website Maintenance: May 22, from 9PM - 9:30 MDT

May 22, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 16, 09:18 PDT Scheduled - Sendgrid.com will undergo SCHEDULED MAINTENANCE on Sunday, May 22nd, from 9PM - 9:30 MDT. During this window sendgrid.com, login, and sign-up may be unavailable for up to 10 minutes. Our API & mail flow will not be impacted. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Website Maintenance: May 22, from 9PM - 9:30 MDT

May 22, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 16, 09:18 PDT Scheduled - Sendgrid.com will undergo SCHEDULED MAINTENANCE on Sunday, May 22nd, from 9PM - 9:30 MDT. During this window sendgrid.com, login, and sign-up may be unavailable for up to 10 minutes. Our API & mail flow will not be impacted. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Website Maintenance: May 22, from 9PM - 9:30 MDT

May 16, 09:18 PDT Scheduled - Sendgrid.com will undergo SCHEDULED MAINTENANCE on Sunday, May 22nd, from 9PM - 9:30 MDT. During this window sendgrid.com, login, and sign-up may be unavailable for up to 10 minutes. Our API & mail flow will not be impacted. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Technical Incident - Marketing Campaigns Stats delays

May 16, 12:32 PDT Resolved - Our operations team resolved the issue and Marketing Campaigns stats are caught up. We apologize for any inconvenience this caused you. Please let our support team know if you have any questions: https://support.sendgrid.com/hc/en-us. -jzMay 16, 12:08 PDT Investigating - We are investigating reports of stat delays in Marketing Campaigns. Campaign creation and sending are not impacted. More updates to follow. -jz

SendGrid
Technical Incident - Marketing Campaigns Stats delays

May 16, 12:08 PDT Investigating - We are investigating reports of stat delays in Marketing Campaigns. Campaign creation and sending are not impacted. More updates to follow. -jz

SendGrid
Westcoast Data Center Maintenance: May 15, from 9PM - 11PM MDT

May 15, 22:00 PDT Completed - The scheduled maintenance has been completed.May 15, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 4, 12:56 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 15th, from 9PM - 11PM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Westcoast Data Center Maintenance: May 15, from 9PM - 11PM MDT

May 15, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 4, 12:56 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 15th, from 9PM - 11PM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Westcoast Data Center Maintenance: May 15, from 9PM - 11PM MDT

May 4, 12:56 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, May 15th, from 9PM - 11PM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
554 Transaction failed bounces for Microsoft domains

May 12, 13:22 PDT Resolved - We are seeing a steady decrease of failed bounces with a "554 Transaction failed” error. This indicates Microsoft has mitigated the issue. The majority of these bounces were classified as blocks, but double check your bounce suppression list and delete any of these bounces before resending. Please refer to Microsoft’s status page for further updates: https://portal.office.com/servicestatus.May 12, 09:01 PDT Monitoring - The bounces appear to be related to a broader issue that Microsoft is currently investigating. Until they identify the cause, you may continue to see bounces to Microsoft domains. We'll continue to monitor the situation.May 12, 07:18 PDT Investigating - We are currently investigating an issue according to which Microsoft bounces some of our emails with a "554 Transaction failed" error. Our engineers are looking into this. Updates to follow.

SendGrid
554 Transaction failed bounces for Microsoft domains

May 12, 09:01 PDT Monitoring - The bounces appear to be related to a broader issue that Microsoft is currently investigating. Until they identify the cause, you may continue to see bounces to Microsoft domains. We'll continue to monitor the situation.May 12, 07:18 PDT Investigating - We are currently investigating an issue according to which Microsoft bounces some of our emails with a "554 Transaction failed" error. Our engineers are looking into this. Updates to follow.

SendGrid
554 Transaction failed bounces for Microsoft domains

May 12, 07:18 PDT Investigating - We are currently investigating an issue according to which Microsoft bounces some of our emails with a "554 Transaction failed" error. Our engineers are looking into this. Updates to follow.

SendGrid
Service Disruption - SendGrid.com Unavailable

May 11, 17:17 PDT Resolved - Website availability has been restored. If you continue to experience issues, please reach out to our support team at support.sendgrid.com.May 11, 16:51 PDT Investigating - We are currently investigating intermittent availability of sendgrid.com. Mail flow is not affected. Updates to follow. -SK

SendGrid
Service Disruption - SendGrid.com Unavailable

May 11, 16:51 PDT Investigating - We are currently investigating intermittent availability of sendgrid.com. Mail flow is not affected. Updates to follow. -SK

SendGrid
Technical Incident: Marketing Campaigns site and API unavailable

May 9, 10:46 PDT Resolved - Our engineers have confirmed this issue is resolved. Again, we apologize for any inconveniences this caused. Please let our support team know if you have questions: https://support.sendgrid.com/hc/en-us. -jzMay 9, 10:15 PDT Monitoring - Marketing Campaigns availability is back, but our engineers are going to continue to monitor. We'll provide a final update shortly. -jzMay 9, 09:48 PDT Investigating - Our engineers are currently investigating Marketing Campaigns availability. Users may be experiencing an intermittent maintenance page within the Marketing Campaigns application and errors in the API. Availability for SendGrid.com other than our Marketing Campaigns section is unaffected. We aplogize for any inconvenience. -jz

SendGrid
Technical Incident: Marketing Campaigns site and API unavailable

May 9, 10:15 PDT Monitoring - Marketing Campaigns availability is back, but our engineers are going to continue to monitor. We'll provide a final update shortly. -jzMay 9, 09:48 PDT Investigating - Our engineers are currently investigating Marketing Campaigns availability. Users may be experiencing an intermittent maintenance page within the Marketing Campaigns application and errors in the API. Availability for SendGrid.com other than our Marketing Campaigns section is unaffected. We aplogize for any inconvenience. -jz

SendGrid
Technical Incident: Marketing Campaigns site and API unavailable

May 9, 09:48 PDT Investigating - Our engineers are currently investigating Marketing Campaigns availability. Users may be experiencing an intermittent maintenance page within the Marketing Campaigns application and errors in the API. Availability for SendGrid.com other than our Marketing Campaigns section is unaffected. We aplogize for any inconvenience. -jz

SendGrid
Midwest Data Center Maintenance: May 8, from 9PM - 1AM MDT

May 9, 00:08 PDT Completed - The scheduled maintenance has been completed.May 8, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 28, 12:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, May 8th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. The following applications and APIs may see slowness, errors, and sending delays for 60 minutes: - Legacy Newsletter - Marketing Campaigns - Sendgrid.com login - New account signups/upgrades While unlikely, the following may occur for 90 minutes during this window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down - Parse API down - Stats delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Midwest Data Center Maintenance: May 8, from 9PM - 1AM MDT

May 8, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 28, 12:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, May 8th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. The following applications and APIs may see slowness, errors, and sending delays for 60 minutes: - Legacy Newsletter - Marketing Campaigns - Sendgrid.com login - New account signups/upgrades While unlikely, the following may occur for 90 minutes during this window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down - Parse API down - Stats delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Midwest Data Center Maintenance: May 8, from 9PM - 1AM MDT

Apr 28, 12:29 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, May 8th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. The following applications and APIs may see slowness, errors, and sending delays for 60 minutes: - Legacy Newsletter - Marketing Campaigns - Sendgrid.com login - New account signups/upgrades While unlikely, the following may occur for 90 minutes during this window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down - Parse API down - Stats delays Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Service Disruption: Click and open tracking not resolving

May 1, 10:22 PDT Resolved - We're declaring this service disruption resolved. We apologize for any inconveniences you may have experienced. Click and open tracking services are stable, and click track links are quick to redirect. Click and open tracking stats will not display in your account or webhook approximately between 6:50AM and 10:42AM MDT. Please let our support team know if you have any questions: https://support.sendgrid.com -RCMay 1, 09:15 PDT Monitoring - Update: Our engineering team identified the issue. Click and Open tracking services are slowly being restored. Click tracking links may be slow to resolve. We're continuing to monitor performance. -RCMay 1, 08:30 PDT Update - Update: Our engineering team is still working hard to investigate the root cause of click and open tracking not resolving. You may see a slight increase in latency connecting with SendGrid - RCMay 1, 07:24 PDT Update - Update: Our engineering team is investigating the root cause of this service disruption. Customers will see links being unreachable if click tracking is enabled. Open tracking is also affected, and is not being tracked. - RCMay 1, 06:46 PDT Investigating - Our engineering team is currently investigating reports of Click Tracking links not resolving. We will update with more information shortly.

SendGrid
Service Disruption: Click and open tracking not resolving

May 1, 09:15 PDT Monitoring - Update: Our engineering team identified the issue. Click and Open tracking services are slowly being restored. Click tracking links may be slow to resolve. We're continuing to monitor performance. -RCMay 1, 08:30 PDT Update - Update: Our engineering team is still working hard to investigate the root cause of click and open tracking not resolving. You may see a slight increase in latency connecting with SendGrid - RCMay 1, 07:24 PDT Update - Update: Our engineering team is investigating the root cause of this service disruption. Customers will see links being unreachable if click tracking is enabled. Open tracking is also affected, and is not being tracked. - RCMay 1, 06:46 PDT Investigating - Our engineering team is currently investigating reports of Click Tracking links not resolving. We will update with more information shortly.

SendGrid
Service Disruption: Click and open tracking not resolving

May 1, 08:30 PDT Update - Update: Our engineering team is still working hard to investigate the root cause of click and open tracking not resolving. You may see a slight increase in latency connecting with SendGrid - RCMay 1, 07:24 PDT Update - Update: Our engineering team is investigating the root cause of this service disruption. Customers will see links being unreachable if click tracking is enabled. Open tracking is also affected, and is not being tracked. - RCMay 1, 06:46 PDT Investigating - Our engineering team is currently investigating reports of Click Tracking links not resolving. We will update with more information shortly.

SendGrid
Click Tracking Links

May 1, 07:24 PDT Update - Update: Our engineering team is investigating the root cause of this service disruption. Customers will see links being unreachable if click tracking is enabled. Open tracking is also affected, and is not being tracked. - RCMay 1, 06:46 PDT Investigating - Our engineering team is currently investigating reports of Click Tracking links not resolving. We will update with more information shortly.

SendGrid
Click Tracking Links

May 1, 06:46 PDT Investigating - Our engineering team is currently investigating reports of Click Tracking links not resolving. We will update with more information shortly.

SendGrid
Service Disruption: Login, Site, Marketing Campaigns, Legacy Newsletter unavailable

Apr 30, 15:20 PDT Resolved - Our engineers have restored full functionality in our data center, and we're declaring this service disruption resolved. We apologize for any inconveniences you may have experienced. Please let our support team know if you have any questions: https://support.sendgrid.com -RCApr 30, 14:05 PDT Identified - We've identified the root cause, and are working to restore services. You may continue to see services intermittently unavailable or slow to respond. Stats may be delayed until this issue is fully resolved. - RCApr 30, 13:26 PDT Update - We're also investigating a potential delay in receiving Parse webhook payloads. API calls to Legacy Newsletter are currently affected, and may return a 500 error until this service disruption is resolved. -RCApr 30, 13:03 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting login, and availability of app.sendgrid.com, marketing campaigns, and legacy newsletter. Mail traffic is pointed away from this datacenter, which may cause a slight increase in latency. -RC

SendGrid
Service Disruption: Login, Site, Marketing Campaigns, Legacy Newsletter unavailable

Apr 30, 14:05 PDT Identified - We've identified the root cause, and are working to restore services. You may continue to see services intermittently unavailable or slow to respond. Stats may be delayed until this issue is fully resolved. - RCApr 30, 13:26 PDT Update - We're also investigating a potential delay in receiving Parse webhook payloads. API calls to Legacy Newsletter are currently affected, and may return a 500 error until this service disruption is resolved. -RCApr 30, 13:03 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting login, and availability of app.sendgrid.com, marketing campaigns, and legacy newsletter. Mail traffic is pointed away from this datacenter, which may cause a slight increase in latency. -RC

SendGrid
Service Disruption: Login, Site, Marketing Campaigns, Legacy Newsletter unavailable

Apr 30, 13:26 PDT Update - We're also investigating a potential delay in receiving Parse webhook payloads. API calls to Legacy Newsletter are currently affected, and may return a 500 error until this service disruption is resolved. -RCApr 30, 13:03 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting login, and availability of app.sendgrid.com, marketing campaigns, and legacy newsletter. Mail traffic is pointed away from this datacenter, which may cause a slight increase in latency. -RC

SendGrid
Service Disruption: Login, Site, Marketing Campaigns, Legacy Newsletter unavailable

Apr 30, 13:03 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting login, and availability of app.sendgrid.com, marketing campaigns, and legacy newsletter. Mail traffic is pointed away from this datacenter, which may cause a slight increase in latency. -RC

SendGrid
Service Disruption: Login, Site, Marketing Campaigns, Legacy Newsletter unavailable

Apr 30, 13:03 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting login, and availability of app.sendgrid.com, marketing campaigns, and legacy newsletter. Mail traffic is pointed away from this datacenter, which may cause a slight increase in latency. -RC

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 14:35 PDT Resolved - Our mail pipeline is fully dequeued and the data center remains stable. We apologize for any inconvenience you experienced. Please let our support team know if you have any questions: https://support.sendgrid.com/hc/en-us.Apr 25, 12:35 PDT Monitoring - Our operations team has restored full functionality in our data center and are monitoring performance. Mail continues to dequeue. Thanks for your patience. We’ll resolve this post when the mail queue clears.Apr 25, 12:02 PDT Update - Our operations team is continuing to bring more services online. We are still experiencing some mail delays but most other functionality, like Marketing Campaigns, Legacy Newsletter, and sendgrid.com login are back again. We will provide updates as mail dequeues.Apr 25, 11:27 PDT Update - We are continuing to investigate and repair the issue at our data center. Some services are intermittently available, but there's no update at this time. Please be aware that due to some of the downed services, we are currently experiencing mail delays as well.Apr 25, 10:42 PDT Update - Our ops team is still investigating the root cause. They're slowly restoring services, but you may continue to see issues. Some events in the Event Webhook will be delayed until the issue is resolved. More updates to come.Apr 25, 10:02 PDT Update - We're also investigating reports of click tracking links, open tracking links, and unsubscribe links not resolving. While mail flow sent through SMTP and the Mail Send API call are unaffected, mail scheduled via Marketing Campaigns will be delayed until the underlying issue is resolved.Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 12:35 PDT Monitoring - Our operations team has restored full functionality in our data center and are monitoring performance. Mail continues to dequeue. Thanks for your patience. We’ll resolve this post when the mail queue clears.Apr 25, 12:02 PDT Update - Our operations team is continuing to bring more services online. We are still experiencing some mail delays but most other functionality, like Marketing Campaigns, Legacy Newsletter, and sendgrid.com login are back again. We will provide updates as mail dequeues.Apr 25, 11:27 PDT Update - We are continuing to investigate and repair the issue at our data center. Some services are intermittently available, but there's no update at this time. Please be aware that due to some of the downed services, we are currently experiencing mail delays as well.Apr 25, 10:42 PDT Update - Our ops team is still investigating the root cause. They're slowly restoring services, but you may continue to see issues. Some events in the Event Webhook will be delayed until the issue is resolved. More updates to come.Apr 25, 10:02 PDT Update - We're also investigating reports of click tracking links, open tracking links, and unsubscribe links not resolving. While mail flow sent through SMTP and the Mail Send API call are unaffected, mail scheduled via Marketing Campaigns will be delayed until the underlying issue is resolved.Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 12:02 PDT Update - Our operations team is continuing to bring more services online. We are still experiencing some mail delays but most other functionality, like Marketing Campaigns, Legacy Newsletter, and sendgrid.com login are back again. We will provide updates as mail dequeues.Apr 25, 11:27 PDT Update - We are continuing to investigate and repair the issue at our data center. Some services are intermittently available, but there's no update at this time. Please be aware that due to some of the downed services, we are currently experiencing mail delays as well.Apr 25, 10:42 PDT Update - Our ops team is still investigating the root cause. They're slowly restoring services, but you may continue to see issues. Some events in the Event Webhook will be delayed until the issue is resolved. More updates to come.Apr 25, 10:02 PDT Update - We're also investigating reports of click tracking links, open tracking links, and unsubscribe links not resolving. While mail flow sent through SMTP and the Mail Send API call are unaffected, mail scheduled via Marketing Campaigns will be delayed until the underlying issue is resolved.Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 11:27 PDT Update - We are continuing to investigate and repair the issue at our data center. Some services are intermittently available, but there's no update at this time. Please be aware that due to some of the downed services, we are currently experiencing mail delays as well.Apr 25, 10:42 PDT Update - Our ops team is still investigating the root cause. They're slowly restoring services, but you may continue to see issues. Some events in the Event Webhook will be delayed until the issue is resolved. More updates to come.Apr 25, 10:02 PDT Update - We're also investigating reports of click tracking links, open tracking links, and unsubscribe links not resolving. While mail flow sent through SMTP and the Mail Send API call are unaffected, mail scheduled via Marketing Campaigns will be delayed until the underlying issue is resolved.Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 10:42 PDT Update - Our ops team is still investigating the root cause. They're slowly restoring services, but you may continue to see issues. Some events in the Event Webhook will be delayed until the issue is resolved. More updates to come.Apr 25, 10:02 PDT Update - We're also investigating reports of click tracking links, open tracking links, and unsubscribe links not resolving. While mail flow sent through SMTP and the Mail Send API call are unaffected, mail scheduled via Marketing Campaigns will be delayed until the underlying issue is resolved.Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 10:02 PDT Update - We're also investigating reports of click tracking links, open tracking links, and unsubscribe links not resolving. While mail flow sent through SMTP and the Mail Send API call are unaffected, mail scheduled via Marketing Campaigns will be delayed until the underlying issue is resolved.Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
Service Outage - Site, Legacy Newsletter, Marketing Campaigns, & V3 API Unavailable

Apr 25, 09:52 PDT Investigating - We’re currently investigating an issue with one of our data centers that is impacting access to app.sendgrid.com along with the legacy newsletter app, marketing campaigns, and our V3 API. SMTP, the API Mail Send call, and mail flow are unaffected. -SK

SendGrid
New customers may have trouble signing up

Apr 25, 03:44 PDT Resolved - New account signups are now functioning correctly and parent accounts can now Create New Subusers. We apologize for the inconvenience. Please let our support team know if you have any questionsApr 25, 03:15 PDT Update - Update: Our Operations team continues to investigate the sign up issue. Some customers may also experience issues while creating new subusers. We'll be back with more detailed updates as they become availableApr 25, 02:56 PDT Investigating - We are currently investigating this issue. More updates to follow. We apologize for the inconvenience -ab

SendGrid
New customers may have trouble signing up

Apr 25, 03:15 PDT Update - Update: Our Operations team continues to investigate the sign up issue. Some customers may also experience issues while creating new subusers. We'll be back with more detailed updates as they become availableApr 25, 02:56 PDT Investigating - We are currently investigating this issue. More updates to follow. We apologize for the inconvenience -ab

SendGrid
New customers may have trouble signing up

Apr 25, 02:56 PDT Investigating - We are currently investigating this issue. More updates to follow. We apologize for the inconvenience -ab

SendGrid
Midwest Data Center Maintenance: April 24, from 9PM - 1AM MDT

Apr 25, 00:37 PDT Completed - The scheduled maintenance has been completed.Apr 25, 00:05 PDT Update - We are extending this maintenance window to complete our planned work. We will continue to provide updates as necessary.Apr 24, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 12, 12:48 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, April 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. You may see TCP connections on your server timeout then automatically reconnect for mail send and other API calls. While unlikely, you may also experience the following for a 5-10 minute window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Midwest Data Center Maintenance: April 24, from 9PM - 1AM MDT

Apr 25, 00:05 PDT Update - We are extending this maintenance window to complete our planned work. We will continue to provide updates as necessary.Apr 24, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 12, 12:48 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, April 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. You may see TCP connections on your server timeout then automatically reconnect for mail send and other API calls. While unlikely, you may also experience the following for a 5-10 minute window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Midwest Data Center Maintenance: April 24, from 9PM - 1AM MDT

Apr 24, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 12, 12:48 PDT Scheduled - In order to increase the stability and scalability of our core systems, our Midwest data center will undergo SCHEDULED MAINTENANCE Sunday, April 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. You may see TCP connections on your server timeout then automatically reconnect for mail send and other API calls. While unlikely, you may also experience the following for a 5-10 minute window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Midwest Data Center Maintenance: April 24, from 9PM - 1AM MDT

Apr 12, 12:48 PDT Scheduled - In order to increase the stability and scalability of our core systems, our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 24th from 9PM to 1AM MDT. SMTP and API mail sends will be routed through our West Coast data center so mail will still flow during this time. You may see TCP connections on your server timeout then automatically reconnect for mail send and other API calls. While unlikely, you may also experience the following for a 5-10 minute window: - Legacy Newsletter sending delayed - Legacy Newsletter site down - Legacy Newsletter APIs down - Marketing Campaigns sending delayed - Marketing Campaigns site down - Marketing Campaigns APIs down - v3 APIs down (mail send will not be impacted) - Sendgrid.com and account login down - Free and Paid Signups down - Recipient unsubscribes down Thank you for your patience through this maintenance. Please contact our support team with any questions: https://support.sendgrid.com/hc/en-us.

SendGrid
Technical Incident: Unique click tracking down

Apr 20, 07:09 PDT Resolved - We're calling this one resolved. Unique tracking stats will be displaying on your stats dashboard as expected. We apologize any inconvenience this caused you. - RCApr 19, 12:19 PDT Monitoring - Our awesome engineering team has fixed our ability to track unique events. Your unique tracking stats will retroactively display on your stats reporting dashboard. Unique tracking data is not missing, but is delayed from appearing in your account until our reporting catches up. We're continuing to monitor this service, and will provide a final update. -RCApr 19, 08:41 PDT Investigating - Around 6:30 MDT we began investigating an issue with our unique click tracking service. Our engineering team is currently working on a fix. In the meantime, unique click data will not be tracked, and click tracking links may be slow to resolve. For clarity, click tracking is functional, but we are currently unable to track the uniqueness of clicks. We apologize for the inconvenience, and will continue to provide updates. - RC

SendGrid
Technical Incident: Unique click tracking down

Apr 19, 12:19 PDT Monitoring - Our awesome engineering team has fixed our ability to track unique events. Your unique tracking stats will retroactively display on your stats reporting dashboard. Unique tracking data is not missing, but is delayed from appearing in your account until our reporting catches up. We're continuing to monitor this service, and will provide a final update. -RCApr 19, 08:41 PDT Investigating - Around 6:30 MDT we began investigating an issue with our unique click tracking service. Our engineering team is currently working on a fix. In the meantime, unique click data will not be tracked, and click tracking links may be slow to resolve. For clarity, click tracking is functional, but we are currently unable to track the uniqueness of clicks. We apologize for the inconvenience, and will continue to provide updates. - RC

SendGrid
Technical Incident: Unique click tracking down

Apr 19, 08:41 PDT Investigating - Around 6:30 MDT we began investigating an issue with our unique click tracking service. Our engineering team is currently working on a fix. In the meantime, unique click data will not be tracked, and click tracking links may be slow to resolve. For clarity, click tracking is functional, but we are currently unable to track the uniqueness of clicks. We apologize for the inconvenience, and will continue to provide updates. - RC

SendGrid
Marketing Campaigns Maintenance: Sunday, April 17th, 9PM - 1AM MDT

Apr 17, 23:43 PDT Completed - The scheduled maintenance has been completed.Apr 17, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 12, 13:09 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance on Sunday, April 17th from 9PM to 1AM MDT. During this time campaign event data like clicks and opens will be delayed up to 30 minutes. Search results may be slow or timeout and you could briefly see maintenance pages in the Marketing Campaigns UI. No data will be lost and campaign sending will continue normally. Please contact support with any questions: https://support.sendgrid.com/.

SendGrid
Legacy Newsletter & West Coast Data Center Maintenance: Sunday, April 17th, 9 PM MDT - 1 AM MDT

Apr 17, 23:24 PDT Completed - Maintenance for our west coast data center has completed. This did not affect any mail during this window aside from the increased processing times. Thanks everyone for your patience. -RCApr 17, 21:43 PDT Update - Maintenance for Legacy newsletter has been completed! Sending and services have resumed, and any queued messages during maintenance will have sent out. We're still undergoing west coast data center maintenance. More updates to follow. -RCApr 17, 21:12 PDT Update - Scheduled maintenance for Legacy Newsletter is running slightly over the window. Mail will continue to queue and will resume sending once services are fully back up. Thanks for your patience - RCApr 17, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 15:12 PDT Scheduled - SendGrid Legacy Newsletter application will be unavailable for scheduled maintenance on Sunday, April 17th, from 9PM - 10PM MDT. Within this 1 hour window, we are predicting about 15 minutes of downtime for: legacy newsletter site, legacy newsletter api, and any sends during this 15 minute window to queue and resume once service is restored. Marketing Campaigns and website availability outside of the legacy newsletter application will not be affected. Overlapping, our west coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 17th, from 9PM - 1AM MDT. During this window customer in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Legacy Newsletter & West Coast Data Center Maintenance: Sunday, April 17th, 9 PM MDT - 1 AM MDT

Apr 17, 21:43 PDT Update - Maintenance for Legacy newsletter has been completed! Sending and services have resumed, and any queued messages during maintenance will have sent out. We're still undergoing west coast data center maintenance. More updates to follow. -RCApr 17, 21:12 PDT Update - Scheduled maintenance for Legacy Newsletter is running slightly over the window. Mail will continue to queue and will resume sending once services are fully back up. Thanks for your patience - RCApr 17, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 15:12 PDT Scheduled - SendGrid Legacy Newsletter application will be unavailable for scheduled maintenance on Sunday, April 17th, from 9PM - 10PM MDT. Within this 1 hour window, we are predicting about 15 minutes of downtime for: legacy newsletter site, legacy newsletter api, and any sends during this 15 minute window to queue and resume once service is restored. Marketing Campaigns and website availability outside of the legacy newsletter application will not be affected. Overlapping, our west coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 17th, from 9PM - 1AM MDT. During this window customer in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Legacy Newsletter & West Coast Data Center Maintenance: Sunday, April 17th, 9 PM MDT - 1 AM MDT

Apr 17, 21:12 PDT Update - Scheduled maintenance for Legacy Newsletter is running slightly over the window. Mail will continue to queue and will resume sending once services are fully back up. Thanks for your patience - RCApr 17, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 15:12 PDT Scheduled - SendGrid Legacy Newsletter application will be unavailable for scheduled maintenance on Sunday, April 17th, from 9PM - 10PM MDT. Within this 1 hour window, we are predicting about 15 minutes of downtime for: legacy newsletter site, legacy newsletter api, and any sends during this 15 minute window to queue and resume once service is restored. Marketing Campaigns and website availability outside of the legacy newsletter application will not be affected. Overlapping, our west coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 17th, from 9PM - 1AM MDT. During this window customer in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Legacy Newsletter & West Coast Data Center Maintenance: Sunday, April 17th, 9 PM MDT - 1 AM MDT

Apr 17, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 8, 15:12 PDT Scheduled - SendGrid Legacy Newsletter application will be unavailable for scheduled maintenance on Sunday, April 17th, from 9PM - 10PM MDT. Within this 1 hour window, we are predicting about 15 minutes of downtime for: legacy newsletter site, legacy newsletter api, and any sends during this 15 minute window to queue and resume once service is restored. Marketing Campaigns and website availability outside of the legacy newsletter application will not be affected. Overlapping, our west coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 17th, from 9PM - 1AM MDT. During this window customer in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, April 17th, 9 PM MDT - 1 AM MDT

Apr 5, 09:45 PDT Scheduled - Our west coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 17th, from 9PM - 1AM MDT. During this window customer in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Marketing Campaigns Maintenance: Sunday, April 17th, 9PM - 1AM MDT

Apr 17, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 12, 13:09 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance on Sunday, April 17th from 9PM to 1AM MDT. During this time campaign event data like clicks and opens will be delayed up to 30 minutes. Search results may be slow or timeout and you could briefly see maintenance pages in the Marketing Campaigns UI. No data will be lost and campaign sending will continue normally. Please contact support with any questions: https://support.sendgrid.com/.

SendGrid
Marketing Campaigns Maintenance: April 17th, 9PM - 12AM MDT

Apr 12, 13:09 PDT Scheduled - Marketing Campaigns will undergo scheduled maintenance on Sunday, April 17th from 9PM to 12AM MDT. During this time campaign event data like clicks and opens will be delayed up to 30 minutes. No data will be lost and campaign sending will continue normally. Please contact support with any questions: https://support.sendgrid.com/.

SendGrid
Sendgrid.com unavailable and emails processed with delay

Apr 13, 02:29 PDT Resolved - Our website is now stable and the emails are processed without delays. We apologize for the inconvenience that this has caused.Apr 12, 23:20 PDT Investigating - We are currently investigating an issue according to which sendgrid.com was unavailable and the emails were processed with delay in the last minutes. The issues have been resolved, but we are monitoring and we will provide more info as available.

SendGrid
Sendgrid.com unavailable and emails processed with delay

Apr 12, 23:20 PDT Investigating - We are currently investigating an issue according to which sendgrid.com was unavailable and the emails were processed with delay in the last minutes. The issues have been resolved, but we are monitoring and we will provide more info as available.

SendGrid
Unable to Access Support Portal Page

Apr 12, 06:59 PDT Resolved - Our support portal is now stable and fully functional. For any other issues or concerns, do not hesitate to contact our support team.Apr 12, 06:16 PDT Monitoring - The Support Portal is now working as expected. We are sorry for the inconvenience, and have a great day! ^vaApr 12, 06:07 PDT Investigating - We are investigating access issues to our Support Portal. We are working with one of our vendors to mitigate the problem. We apologize for the inconvenience this is causing. To contact our Support team, please email support[at]sendgrid[dot]com ^va

SendGrid
Unable to Access Support Portal Page

Apr 12, 06:16 PDT Monitoring - The Support Portal is now working as expected. We are sorry for the inconvenience, and have a great day! ^vaApr 12, 06:07 PDT Investigating - We are investigating access issues to our Support Portal. We are working with one of our vendors to mitigate the problem. We apologize for the inconvenience this is causing. To contact our Support team, please email support[at]sendgrid[dot]com ^va

SendGrid
Unable to Access Support Portal Page

Apr 12, 06:07 PDT Investigating - We are investigating access issues to our Support Portal. We are working with one of our vendors to mitigate the problem. We apologize for the inconvenience this is causing. To contact our Support team, please email support[at]sendgrid[dot]com ^va

SendGrid
Internal server error: Connection timed out

Apr 12, 02:16 PDT Resolved - We've received reports of "Internal server error: Connection timed out" deferrals. Our Operations team has identified the root cause and fixed it. The incident started at 07:20 UTC and was solved at 8:35 UTC . If you've experienced similar deferrals during this time, it's a high chance they were caused by this outage. We're sorry for any inconvenience. For any question or concern, please contact our support team -AB

SendGrid
Technical Incident: Marketing Campaigns site unavailable

Apr 8, 13:34 PDT Resolved - We're calling this technical incident resolved. Users should no longer be seeing maintenance pages within the marketing campaigns application. Mailflow from Marketing Campaigns was not affected. Again, we deeply apologize for the inconveniences this may have caused. - RCApr 8, 12:15 PDT Monitoring - Marketing Campaigns availability is back, but our engineers are going to continue to monitor. We'll provide a final update shortly. -RCApr 8, 11:56 PDT Investigating - Our engineers are currently investigating Marketing Campaigns availability. Users may be experiencing an intermittent maintenance page within the Marketing Campaigns application. Availability for SendGrid.com other than our Marketing Campaigns section is unaffected. Mailflow from Marketing Campaigns appears unaffected. We apologize for the inconvenience & confusion. Updates to follow. - RC

SendGrid
Technical Incident: Marketing Campaigns site unavailable

Apr 8, 12:15 PDT Monitoring - Marketing Campaigns availability is back, but our engineers are going to continue to monitor. We'll provide a final update shortly. -RCApr 8, 11:56 PDT Investigating - Our engineers are currently investigating Marketing Campaigns availability. Users may be experiencing an intermittent maintenance page within the Marketing Campaigns application. Availability for SendGrid.com other than our Marketing Campaigns section is unaffected. Mailflow from Marketing Campaigns appears unaffected. We apologize for the inconvenience & confusion. Updates to follow. - RC

SendGrid
Technical Incident: Marketing Campaigns site unavailable

Apr 8, 11:56 PDT Investigating - Our engineers are currently investigating Marketing Campaigns availability. Users may be experiencing an intermittent maintenance page within the Marketing Campaigns application. Availability for SendGrid.com other than our Marketing Campaigns section is unaffected. Mailflow from Marketing Campaigns appears unaffected. We apologize for the inconvenience & confusion. Updates to follow. - RC

SendGrid
Pricing plans do not load

Apr 6, 05:52 PDT Resolved - The issue has been fixed and all upgrades should be processed normally as of now. Thank you very much for your patience while we worked on this! -abApr 6, 03:02 PDT Investigating - We're currently investigating an issue according to which some users cannot change their package because the pricing plans do not load. More updates to follow. We apologize for the inconvenience. ^AC

SendGrid
Pricing plans do not load

Apr 6, 03:02 PDT Investigating - We're currently investigating an issue according to which some users cannot change their package because the pricing plans do not load. More updates to follow. We apologize for the inconvenience. ^AC

SendGrid
West Coast Data Center Maintenance: Sunday, April 3rd, 9PM MDT - 1 AM MDT

Apr 4, 00:00 PDT Completed - The scheduled maintenance has been completed.Apr 3, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 17, 14:59 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 3rd, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, April 3rd, 9PM MDT - 1 AM MDT

Apr 3, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 17, 14:59 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 3rd, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, April 3rd, 9PM MDT - 1 AM MDT

Mar 17, 14:59 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, April 3rd, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Technical Incident: Site down, direct login working

Mar 31, 14:24 PDT Resolved - Thanks everyone for your patience. This incident has been resolved. API, SMTP and mail flow were not affected. -RCMar 31, 11:34 PDT Monitoring - Availability for sendgrid.com has returned. We're continuing to monitor this incident, and will provide you with a final update once declared resolved. -RCMar 31, 11:16 PDT Investigating - Our engineers are currently investigating sendgrid.com availability. You can still reach your account by going directly to https://sendgrid.com/login. API, SMTP, and mail sending are unaffected. We apologize for the confusion, and will follow up with updates.

SendGrid
Technical Incident: Site down, direct login working

Mar 31, 11:34 PDT Monitoring - Availability for sendgrid.com has returned. We're continuing to monitor this incident, and will provide you with a final update once declared resolved. -RCMar 31, 11:16 PDT Investigating - Our engineers are currently investigating sendgrid.com availability. You can still reach your account by going directly to https://sendgrid.com/login. API, SMTP, and mail sending are unaffected. We apologize for the confusion, and will follow up with updates.

SendGrid
Technical Incident: Site down, direct login working

Mar 31, 11:16 PDT Investigating - Our engineers are currently investigating sendgrid.com availability. You can still reach your account by going directly to https://sendgrid.com/login. API, SMTP, and mail sending are unaffected. We apologize for the confusion, and will follow up with updates.

SendGrid
Technical Incident - Paid sign up and upgrade unavailable

Mar 28, 14:56 PDT Resolved - Our engineering team found the root cause and deployed a fix. New sign up and upgrades are working again. If you attempted to sign up today and received an 'Internal Server Error' try again now. We apologize any inconvenience this caused you. -jzMar 28, 12:51 PDT Investigating - We're currently investigating an issue where some users cannot sign up or upgrade to a paid account. More updates to follow. We apologize for the inconvenience. -jz

SendGrid
Technical Incident - Paid sign up and upgrade unavailable

Mar 28, 12:51 PDT Investigating - We're currently investigating an issue where some users cannot sign up or upgrade to a paid account. More updates to follow. We apologize for the inconvenience. -jz

SendGrid
Marketing Campaigns Maintenance: Sunday, March 20th from 9pm MT to 1am MT, Monday, March 21st.

Mar 20, 23:10 PDT Completed - The scheduled maintenance has been completed.Mar 20, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 14, 10:27 PDT Scheduled - SendGrid Marketing Campaigns will be unavailable due to scheduled maintenance on Sunday, March 20th from 9pm MT to 1am MT, Monday, March 21st. During this time the Marketing Campaigns UI and API will be unavailable and will display a maintenance page. Scheduled campaigns will be delayed until the downtime is over. Emails sent outside of Marketing Campaigns will continue to be sent as normal. Please contact support with any questions: https://support.sendgrid.com/.

SendGrid
Service Disruption: Subuser API v2 down

Mar 17, 13:46 PDT Resolved - This incident has been resolved.Mar 17, 11:00 PDT Monitoring - Our Engineers have identified the root cause, and have just deployed a fix for this issue. You should begin seeing successful Subuser API v2 account creation. We’ll continue to monitor this issue, and provide updates.Mar 17, 10:25 PDT Identified - Our engineers are currently investigating a disruption in service specific to Subuser API v2 creation. The error displayed is "Please enter a valid email address (invalid MX or A record).” Mail send, API v3 Subuser API, and site subuser creation are not affected. We apologize for the inconvenience, and will follow with updates from our engineering team.

SendGrid
Intermittent Legacy Newsletter CSV upload issue

Mar 14, 12:05 PDT Resolved - Our operations team has resolved this issue. CSV uploads are functioning again in Legacy Newsletter. We apologize for any inconvenience this caused you. -jzMar 14, 11:23 PDT Investigating - Our team is investigating reports of intermittent CSV upload failures in Legacy Newsletter. Manually adding recipients and API functionality works as expected. More details to follow. We apologize for the disruption, please contact support with questions: https://support.sendgrid.com/. -jz

SendGrid
West Coast Data Center Maintenance: Tuesday, March 1st, 9PM - 1AM MDT

Mar 2, 05:49 PDT Completed - The scheduled maintenance has been completed.Mar 2, 02:37 PDT Update - We are continuing to test. We'll update here when complete.Mar 2, 00:50 PDT Update - We're adding 60 minutes to the window. We estimate we'll conclude this maintenance at 3AM MT.Mar 2, 00:00 PDT Verifying - We're extending this window for an additional 60 minutes of verification time.Mar 1, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 20:57 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Tuesday, March 1st, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
504 Gateway Time-out - API V2 intermittent error

Mar 1, 07:00 PDT Resolved - After monitoring performance over the last few hours we're declaring this outage resolved. All V2 calls are fully functional at this time. Reach out to support.sendgrid.com with questions. -RLMar 1, 03:56 PDT Monitoring - Our operations team has confirmed that the API issue is sorted out now, we are monitoring the results. We will update this post once we are confident the 504 errors is completely solved. - ^PBMar 1, 03:22 PDT Investigating - We're are currently seeing intermittent issues with some of our API V2 calls, we have our operations team looking into this. We'll post more information here as we receive it. ^PB

SendGrid
West Coast Data Center Maintenance: Monday, February 29th, 9PM - 1AM MDT

Feb 29, 23:24 PDT Completed - The scheduled maintenance has been completed.Feb 29, 20:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 20:54 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Monday, February 29th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
West Coast Data Center Maintenance: Sunday, February 28th, 9PM - 1AM MDT

Feb 29, 00:11 PDT Completed - The scheduled maintenance has been completed.Feb 28, 20:01 PDT Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 28, 20:01 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 20:44 PDT Scheduled - Our West Coast data center will undergo SCHEDULED MAINTENANCE Sunday, February 28th, from 9PM - 1AM MDT. During this window customers in this region may experience increased email processing times. Please contact Support with questions: https://support.sendgrid.com/

SendGrid
Legacy Newsletter Maintenance: Sunday, February 28th, 6PM - 7PM MDT

Feb 28, 17:33 PDT Completed - The scheduled maintenance has been completed.Feb 28, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 21:06 PDT Scheduled - Legacy Newsletter will undergo SCHEDULED MAINTENANCE Sunday, February 28th, 6PM to 7PM MDT. Expected downtime is 15 minutes. During this time Scheduled Newsletter sends will be queued but will send once services are fully restored. Newsletter UI & APIs will be down during the maintenance. All non-Legacy Newsletter email will continue to flow as normal and will not be impacted. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Connection Timed Out Deferrals

Feb 28, 16:22 PDT Resolved - Our Ops Team has deployed a resolution to fix the cause of the Connection Timed Out Deferrals and mail has again begun to flow freely. Any mail that was sent or deferred during this time was queued internally and has begun to send again. ^erFeb 28, 15:48 PDT Identified - Our Ops Team has identified the source of the issue causing these deferrals and are working towards a resolution presently. ^erFeb 28, 14:36 PDT Update - Our Ops team is digging into the source of the Connection Timed Out deferrals within our system and are working to determine a speedy resolution. More details to come shortly.Feb 28, 13:50 PDT Investigating - Our engineers are currently investigating the root cause of Connection Timed Out Deferrals. ^er

SendGrid
Marketing Campaigns sends and uploads temporarily suspended

Feb 23, 18:12 PDT Resolved - Our team has deployed a fix and has been monitoring marketing campaigns performance. At this time the delayed sends have all been successfully sent. Uploads, exports, and mail sending are all fully functional at this time. We apologize for any inconvenience. Please contact support with questions: https://support.sendgrid.com/. - RLFeb 23, 12:31 PDT Identified - We've identified the scope of the issue. You can now upload & export Contacts. However, sending is still suspended as we work to correct the issue. - JLFeb 23, 11:35 PDT Investigating - We have suspended Marketing Campaigns uploads, exports, and sends while we investigate an issue with the contact database. Scheduled campaigns are paused and will be sent once sending is reenabled. We understand the urgency and apologize for the inconvenience. Updates to follow. Please contact Support with questions: https://support.sendgrid.com/. -jz

SendGrid
Whitelabel Domain - intermittent validation issue

Feb 19, 15:40 PDT Resolved - A fix has been deployed, and users should be able to validate domain whitelabels again. If you have any questions, please reach out to our support team at support.sendgrid.com.Jan 4, 15:02 PDT Identified - We've identified the root cause of this issue, and are working with our provider to mitigate & correct it. Currently, our recommended workaround is to try again. If you're continuing to experience a timeout when attempting to validate, please disable the "automatic security" feature on the Whitelabel. This will require you to update the records that are built for the Whitelabel, but will not timeout. We understand that this is not a fully-feature workaround, and apologize for the inconvenience.Dec 23, 08:00 PDT Investigating - Customers may see a "Sorry, some unexpected error occurred" message appearing when attempting to validate a new whitelabel. Our engineers are currently working on a fix, keep in mind that you're still able to send email without validating your whitelabel. We apologize for any inconvenience, please direct any questions to our support team. - PB

SendGrid
Intermittent issues connecting to smtp.sendgrid.net

Feb 15, 05:11 PDT Resolved - We've resolved the packet loss issues by failing over to our secondary network providers. Both our US East and US West coast Data Centers are now processing and delivering emails at a normal rate. We apologize for any inconvenience. Please contact our support team with any questions. ^PBFeb 15, 05:01 PDT Identified - Our operations team has identified that both the deferred emails and package loss have been caused by an issue at one of our network provider.Feb 15, 04:04 PDT Update - We are also investigating reports of emails being deferred with reason " Connection timed out".Feb 15, 03:57 PDT Investigating - We are currently investigating reports of connection lost/package loss when sending emails at our end servers. We have our Operations team looking into this with the highest priority, and we will update shortly with more information on a resolution. ^PB

SendGrid
SendGrid Services Unavailable

Feb 9, 18:13 PDT Resolved - The related issues we were experiencing have been resolved. All systems are fully functional and we will continue to monitor accordingly. Thanks for your patience and understanding!Feb 9, 15:16 PDT Update - Legacy Newsletter is fully functional and we no longer see mail delays. We are currently investigating intermittent maintenance pages accessing Marketing Campaigns. We will add updates as we have them. Thanks for your patience. -jzFeb 9, 14:33 PDT Update - As our highest priority, we're still working to restore service to Legacy Newsletter and resolve any mail delays. Other services that were experiencing issues are currently stable. Thanks for your patience as we continue to address the matter. - RCFeb 9, 13:57 PDT Identified - Our Engineers have identified and are working to resolve Legacy Newsletter, Marketing Campaigns, Click Tracking, Open Tracking, and SendGrid.com availability. Some messages may be delayed at this time. We apologize for any inconveniences this has caused while we work to resolve this issue. - RC

SendGrid
Intermittent HTML issues

Feb 4, 09:35 PDT Resolved - We've identified & resolved this issue. We apologize for any inconveniences this may have caused. Messages that were sent via web API or Marketing Campaigns may have had the plain text version shown to the recipient instead of the intended HTML version of the message. With a plain text message, opens and clicks will not be tracked, which may impact your engagement for sends during that time. For further questions, please feel free to contact our support team at support.sendgrid.com - RCFeb 4, 04:11 PDT Investigating - We are currently investigating reports of intermittent issues when the HTML part of the message is not being passed along with the Plain Text version. We will update here when we have more details. We apologize for any inconvenience, please direct any questions to our support team. -ab

SendGrid
Email Deferred - Connection timed out

Jan 25, 06:58 PDT Resolved - Our operations team has confirmed that the email delays issue is now solved. You should no longer see `Connection Timed Out`-type Deferred events, email flow should be back at normal rates. Thank you for your patience! ^PBJan 25, 05:59 PDT Identified - We have identified the root cause of this issue, our operations team is now working on a fix. We apologize for any inconvenience this has caused. If you have any questions or concerns, please reach out to our support team at support@sendgrid.com ^PBJan 25, 05:29 PDT Investigating - We are currently investigating reports of email deferred, we have our Operations team looking at this with the highest priority, and we will update shortly with more information on a resolution.

SendGrid
Site Slowness, delayed account changes

Jan 21, 09:10 PDT Resolved - Our Ops team concluded database monitoring. All systems are fully operational. Please contact support with any questions: https://support.sendgrid.com/.Jan 18, 16:14 PDT Update - The sendgrid.com site and account/mail settings are functioning as expected. Our operations team is continuing extended monitoring of our databases. This post will be updated once monitoring concludes. Please contact support with any questions: https://support.sendgrid.com/.Jan 14, 15:10 PDT Monitoring - All databases are now performing normally and there should be no symptoms of lag. We're continuing to monitor overnight and into the morning, to keep an eye on how mail load is affecting the databases. Mail flow is not impacted,and all mail is flowing as normal.Jan 14, 14:39 PDT Identified - Database lag is now rapidly decreasing, and we expect it to be resolved soon. We've also implemented changes to prevent the 500 errors from occurring while using Marketing Campaigns, though the lag may still delay seeing a new list or segment, as we continue to recover.Jan 14, 09:03 PDT Investigating - We're experiencing a spike in lag between our db slaves, causing a delay in all account changes, including filter/app settings, as well as list uploads. This will also exhibit as site slowness, and intermittent 500 errors when creating lists and segments in Marketing Campaigns. You may also not see a new list or segment in the UI immediately after creation. Mail flow is not impacted, and all mail is flowing as normal. However, and account changes that affect mail may be delayed in being applied. - JL

SendGrid
Sendgrid.com login down and V3 API slowness

Jan 18, 16:00 PDT Resolved - After deploying a fix on Friday, our operations team monitored sendgrid.com logins and V3 API slowness over the weekend. There were no new reports so we are resolving this post. We apologize for any inconvenience. Please contact Support with questions: https://support.sendgrid.com/. -jzJan 15, 11:11 PDT Identified - Good news - we've seen site login and V3 api slowness subside over the last hour. Our ops team identified a potential cause and are working on a fix. More updates to follow. -jzJan 15, 09:20 PDT Investigating - We're actively investigating issues with the sendgrid.com website and login page. Some V3 api calls may also be slow produce 400 errors. We’ll post more information here as we receive it.

SendGrid
Intermittent 500 errors creating lists and segments in Marketing Campaigns

Jan 13, 13:42 PDT Resolved - We are no longer seeing 500s around lists or segments. We apologize for the inconvenience. Please contact Support with questions: https://support.sendgrid.com/. -jzJan 13, 10:58 PDT Investigating - We are investigating intermittent 500 errors when creating lists and segments in Marketing Campaigns. More details to follow. We apologize for the inconvenience. -jz

SendGrid
Database lag for SendGrid.com account

Jan 13, 13:11 PDT Resolved - Our super ops team has confirmed our database has caught up and we are no longer seeing lag. We apologize for the inconvenience this caused. Please contact Support with questions: https://support.sendgrid.com/. -jzJan 13, 11:04 PDT Update - We are seeing the database lag decreasing as we continue to investigate. Mail is still flowing normally but any changes you make to your mail settings (ex. enabling click tracking) will be delayed. We apologize for the inconvenience. More updates to follow. -jzJan 13, 09:31 PDT Investigating - We are currently investigating some database lag in our system. This means changes you make to your SendGrid account could take a few minutes to update. We'll provide more information as we have it. Mail is flowing as usual. -jz

SendGrid
Marketing Campaigns Maintenance: Monday, January 11th, 8:00PM to 10:00PM MST

Jan 11, 21:49 PDT Completed - The scheduled maintenance has been completed.Jan 11, 19:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 11, 09:51 PDT Scheduled - Marketing Campaigns will undergo SCHEDULED MAINTENANCE Monday, January 11th, 8:00PM to 10:00PM MST. During this time the Marketing Campaigns UI and API may intermittently return 500 errors. Scheduled campaigns could have a short delay sending over this window. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Intermittent slowness and maintenance pages with sendgrid.com

Jan 11, 16:38 PDT Resolved - We've monitored the site performance throughout the day, and have seen no further issues.Jan 11, 10:05 PDT Update - After this mornings hiccups, site performance is back to normal. We're continuing to monitor closely.Jan 10, 12:43 PDT Monitoring - The site has stabilized and we are seeing more normalcy with sendgrid.com We will continue to monitor the issue and post updates as we receive themJan 10, 09:42 PDT Investigating - Our engineers are actively investigating intermittent slowness with sendgrid.com. We will post updates here as the incident progresses.

SendGrid
Marketing Campaigns Maintenance: Sunday, January 10th, 6:30PM to 11:30PM MDT

Jan 10, 21:01 PDT Completed - The scheduled maintenance has been completed.Jan 10, 17:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 7, 11:45 PDT Scheduled - Marketing Campaigns will undergo SCHEDULED MAINTENANCE Sunday, January 10th, 6:30PM to 11:30PM MDT. During this time the Marketing Campaigns UI and API may intermittently return 500 errors. Campaigns could have a brief delay sending during this window. Please contact Support with questions: https://support.sendgrid.com/.

SendGrid
Intermittent 500 errors accessing Contacts in Marketing Campaigns

Jan 4, 16:55 PDT Resolved - Our operations team confirms they no longer see 500 errors accessing the Marketing Campaigns contacts page. We apologize for any inconvenience this has caused. -jzJan 4, 15:50 PDT Monitoring - Our operations team has deployed a fix and we are monitoring the results. We will update this post once we are confident the fix resolved the 500 errors. -jzJan 4, 13:48 PDT Investigating - We are currently investigating reports of intermittent 500 errors when accessing Contacts in the Marketing Campaigns application. We will update here when we have more details. We apologize for the inconvenience. -jz

SendGrid
SendGrid.com Currently Unavailable

Jan 4, 16:41 PDT Resolved - Sendgrid.com is back to being fully operational. Sorry for any inconveniences this may have caused. Please reach out to SendGrid Support if you have any questions. -RCJan 4, 16:06 PDT Update - Our engineers still have this as our top priority. API is coming back online, Legacy newsletter is accessible, but we're still investigating login issues. We'll continue to provide you updates here. Thanks again for your patience. -RCJan 4, 14:53 PDT Investigating - Our Engineers are actively investigating sendgrid.com availability, as well as API v3 failures. We appreciate your patience as we work toward a resolution with the highest priority.